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Remote Helpdesk Jira Jobs (NOW HIRING)

Maximus

Jira and Jama Product Delivery Specialist

VA · On-site +1

$13.75 - $17.25/hr

... teams-helping them adopt best practices, improve workflows, and use Jira and Jama effectively to support planning, execution, traceability, and decision-making. **This is a fully remote position.

SOSi

Help Desk Support Engineer

FL · Remote

Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system ... Experience providing remote desktop support. * Experience supporting incident response activities.

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or ... Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Work Type: Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship ... Provide technical support for JIRA, GitLab, and other IT management tools, ensuring users receive ...

Base-2 Solutions, LLC

Help Desk Representative

$18 - $23/hr

S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk ... JIRA and ServiceNow. * Apply customer service best practices. * Perform incident resolution, remote ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 ... Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.) * Ability to analyze and ...

Dynanet Corporation

Change Manager

MD · Remote

Remote, MD - Occasional in-person to the DC Metro Area as necessary Dynanet Corporation Overview ... The company's efforts helped organizations build the very fabric of connectivity that now powers ...

NEOGOV

Help Desk, Director

El Segundo, CA · On-site +1

... Full-Time Remote Employment: Flexible/Hybrid Job Number: 00906 Department: HelpDesk Division ... Jira Service Management * Zapier * Data center hardware and management * VMWare * Familiarity with ...

DivIHN

Web Producer III (Remote)

Translate tickets and briefs (Jira, Asana, intake forms) into clear production tasks and ensure ... Help maintain content governance (owners, SLAs, clean-up efforts) across key sections. Required ...

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Remote Helpdesk Jira information

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How much do remote helpdesk jira jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote helpdesk jira in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Remote Helpdesk Jira specialist typically collaborate with development and IT teams to resolve technical issues?

As a Remote Helpdesk Jira specialist, you will frequently act as a bridge between end-users and technical teams. When tickets are escalated, you'll use Jira to document detailed issue reports, prioritize them, and communicate regularly with developers or IT staff to ensure timely resolution. Effective collaboration involves clear, concise updates and following up on progress, often requiring strong communication skills and an understanding of both user needs and technical constraints. This role also offers exposure to agile workflows and cross-functional teamwork, providing valuable experience for career growth in IT support or project management.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Jira specialist, and why are they important?

To thrive as a Remote Helpdesk Jira specialist, strong troubleshooting abilities, technical support experience, and familiarity with IT service management principles are essential, typically supported by relevant IT certifications or experience. Proficiency with Jira Service Management, ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently handling user requests. Excellent communication, patience, and problem-solving skills help build trust and deliver clear guidance to users in a remote setting. These skills and qualities are important for ensuring timely issue resolution, high user satisfaction, and smooth IT operations in distributed teams.

What are Remote Helpdesk Jira roles?

Remote Helpdesk Jira roles involve providing technical support and troubleshooting assistance to users of the Jira software platform, typically from a remote location. These professionals help resolve software issues, answer user queries, and guide users on best practices for using Jira efficiently. They may also assist with account management, permissions, workflow setup, and integration with other tools. Strong communication skills and a solid understanding of Jira's features are essential for this job.

What is the difference between Remote Helpdesk Jira vs Remote IT Support Specialist?

AspectRemote Helpdesk JiraRemote IT Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelpdesk ticketing systems, Jira platformRemote troubleshooting, hardware/software support
Industry UsageIT service management, software companiesIT, tech support, enterprise networks
Common TasksTicket management, issue tracking in JiraRemote diagnostics, system configuration

Remote Helpdesk Jira primarily focuses on managing support tickets within Jira, emphasizing issue tracking and workflow. Remote IT Support Specialists handle broader technical support tasks, including hardware and software troubleshooting. While both roles require technical certifications and often work remotely, the Helpdesk Jira role is more specialized in ticket management within Jira, whereas IT Support Specialists provide comprehensive technical assistance across systems.

Infographic showing various Remote Helpdesk Jira job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Jira Platform Administrator / Developer / Owner - 5228

Jira Platform Administrator / Developer / Owner - 5228

Tier4 Group

Seattle, WA • Remote

Contractor

Posted 11 days ago

Job description

Jira Platform Administrator / Developer / Owner - 5228

Location: Seattle, WA

  • Initially remote during onboarding and knowledge transfer
  • Non local candidates must be willing to relocate to Seattle
  • Hybrid schedule after onboarding:
    • Remote Mondays & Fridays
    • Onsite Tuesdays, Wednesdays, Thursdays

Working Hours

7:00 AM - 3:00 PM PST

Initial schedule supports overlap with the UK-based Jira support team for knowledge transfer and transition activities.

Employment Type

Contract-to-Hire

Work Authorization

W2 Only - No C2C or 1099

Tier4 Group is seeking a Jira Platform Administrator / Developer who can function as both a technical expert and strategic platform owner within our Atlassian ecosystem.

This is not a traditional Jira Administrator role focused solely on ticket management and basic support. The ideal candidate will help architect, standardize, optimize, and modernize Jira and Confluence across IT, engineering, PMO, and business operations.

The environment currently supports enterprise ITSM processes, Agile delivery teams, reporting initiatives, operational workflows, and cross-functional collaboration. This role will play a critical part in improving platform governance, automation, integrations, reporting visibility, and overall operational maturity.

The ideal candidate is highly collaborative, technically strong, solutions-oriented, and capable of driving innovation beyond day-to-day administration.

Key Responsibilities

Jira Platform Ownership & Administration

  • Serve as a strategic owner of the Jira and Confluence ecosystem
  • Administer and optimize Jira Software, Jira Service Management (JSM), and Confluence environments
  • Design and maintain workflows, screens, issue types, custom fields, permission schemes, and governance standards
  • Improve platform scalability, usability, and consistency across teams and business units

Workflow Architecture & Automation

  • Design scalable workflow solutions supporting ITSM, Agile delivery, and operational processes
  • Build advanced automation using:
    • Jira Automation
    • ScriptRunner / Groovy
    • REST APIs
  • Identify opportunities to improve operational efficiency through automation and process optimization

Integrations & Reporting

  • Develop and support integrations with enterprise tools such as:
    • Okta
    • Slack
    • GitHub
    • Jenkins
    • CMDB / ITAM platforms
    • Monitoring and operational systems
  • Build dashboards, reporting frameworks, and operational metrics using JQL and reporting tools
  • Improve visibility into ticketing, sprint management, operational performance, and service delivery metrics

ITSM & Agile Support

  • Support ITSM workflows including:
    • Incident Management
    • Change Management
    • Request Management
    • Problem Management
  • Support Agile delivery teams with sprint workflows, backlog management, and engineering collaboration processes

Governance & Platform Improvement

  • Perform platform audits, cleanup, governance enforcement, and performance tuning
  • Support migrations, upgrades, and platform modernization initiatives
  • Establish and promote Jira/Confluence best practices
  • Provide user support, training, and documentation

Required Qualifications

  • 5+ years of Jira administration and development experience in enterprise or mid-sized environments
  • 5+ years of REST API and platform integration experience
  • 5+ years of Confluence administration experience
  • Strong expertise with:
    • Jira Automation
    • ScriptRunner / Groovy
    • Workflow architecture
    • JQL
    • Dashboard and reporting development
  • Experience supporting Jira Serv