Remote Helpdesk Jira Jobs (NOW HIRING)

This role is contingent upon a contract award.

ICF is seeking a Salesforce Developer to support an enterprise Salesforce services environment for a federal health client. This role will focus on hands-on Salesforce development, configuration, integration support, defect resolution, testing, and release readiness for applications and shared platform services.

The ideal candidate has practical Salesforce development experience and can work within a structured Agile and DevSecOps delivery model. This role requires the ability to translate requirements into secure, maintainable Salesforce functionality while coordinating with architects, product owners, business analysts, testers, release engineers, and client stakeholders.

This work supports an enterprise Salesforce environment that includes application development, shared platform services, integrations, operations and maintenance, release support, stakeholder onboarding, and continuous improvement. The Developer will help build and sustain secure, scalable Salesforce capabilities while working within formal Agile, DevSecOps, testing, change control, and production support processes.

Job Location:This position is remote within the United States.

Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.

What You'll Be Doing

• Design, develop, configure, test, and maintain Salesforce applications and shared platform capabilities using Apex, Lightning Web Components, Flows, validation rules, objects, fields, permission sets, profiles, and related Salesforce platform tools.

• Build and enhance Salesforce functionality that supports enterprise platform operations, stakeholder onboarding, application modernization, workflow automation, service delivery, and secure data sharing.

• Work with product owners, business analysts, architects, testers, and client stakeholders to translate user stories, requirements, and acceptance criteria into working Salesforce capabilities.

• Support Salesforce integrations with enterprise shared services, identity management, external systems, APIs, and middleware platforms, including coordination with integration teams as needed.

• Participate in Agile delivery activities, including sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, and PI planning.

• Support DevSecOps practices by preparing code for deployment, resolving defects, supporting automated testing, addressing security findings, and maintaining traceability across development and release artifacts.

• Assist with release support activities, including deployment preparation, validation, production readiness, rollback planning, release documentation, and post-release support.

• Support defect management by identifying, troubleshooting, documenting, correcting, testing, and closing defects in coordination with QA, business, and technical teams.

• Maintain clear technical documentation, configuration notes, deployment details, and updates in tools such as Jira and Confluence.

• Support continuous improvement of Salesforce development practices, including reusable components, automation, code quality, security, performance, and maintainability.

• Work within formal change control, security, privacy, Section 508, and documentation expectations for a regulated federal environment.

What You Must Have

• Bachelor's degree

• 3+ years of experience supporting Salesforce development, configuration, implementation, or sustainment.

• Salesforce Platform Developer I certification.

• Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.

• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US

• Must have lived in the US 3 full years out of the last 5 years

Preferred Qualifications

• Salesforce Platform Developer II certification.

• 2+ years of experience developing or configuring Salesforce capabilities using Apex, Lightning Web Components, Flows, objects, fields, validation rules, profiles, permission sets, or related Salesforce platform tools.

• 2+ year of experience working in Agile delivery environments using tools such as Jira, Confluence, Slack, Mural, or similar collaboration tools.

• 2+yearof experience supporting Salesforce testing, defect remediation, release readiness, deployment validation, or production support.

• Experience supporting Salesforce development in federal, healthcare, financial services, or other regulated environments.

• Experience with Salesforce DevSecOps, CI/CD pipelines, Copado, automated testing, or release management.

• Experience supporting integrations using REST APIs, MuleSoft, identity management services, or enterprise shared services.

• Experience with Salesforce security, Shield, event monitoring, audit logging, platform encryption, or role-based access controls.

• Experience supporting Section 508 compliance, privacy requirements, formal change control, or security authorization environments.

• Experience working with QA teams to support automated testing, regression testing, integration testing, user acceptance testing, or production defect remediation.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.