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Remote Helpdesk Jira Jobs (NOW HIRING)

Next Generation Inc

Agile Coach - Remote

New York, NY · Remote

$100 - $123/hr

Serve as a mentor, influencer, and change advocate, helping teams adopt new ways of working and ... Utilize tools such as Jira, Confluence, Jira Align, and other Atlassian platforms to support Agile ...

Next Generation Inc

Agile Coach - Remote

New York, NY · Remote

$100 - $123/hr

Serve as a mentor, influencer, and change advocate, helping teams adopt new ways of working and ... Utilize tools such as Jira, Confluence, Jira Align, and other Atlassian platforms to support Agile ...

Next Generation Inc

Agile Coach - Remote

New York, NY · Remote

$100 - $123/hr

Serve as a mentor, influencer, and change advocate, helping teams adopt new ways of working and ... Utilize tools such as Jira, Confluence, Jira Align, and other Atlassian platforms to support Agile ...

Next Generation, Inc.

Agile Coach - Remote

New York, NY · On-site +1

$100 - $123/hr

Serve as a mentor, influencer, and change advocate, helping teams adopt new ways of working and ... Utilize tools such as Jira, Confluence, Jira Align, and other Atlassian platforms to support Agile ...

Welltower, Inc.

Support, Yardi Help Desk - REMOTE (US)

$17.50 - $22.25/hr

Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) * Ensure all tickets are followed up on, updated regularly, and resolved ...

A5 Labs

$148K - $195K/yr

... help players learn, compete, and improve. This is a high-impact role for someone who wants to ... Experience with agile methodologies and backlog management tools (e.g., Jira, Asana, Trello). * A ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type ... Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password resets * connectivity ...

Govcio LLC

Project Analyst (Remote)

Maintain and manage workstreams within Jira, ensuring accurate tracking, organization, and ... and helping formulate actionable solutions * Coordinate and align cross-functional stakeholders ...

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Remote Helpdesk Jira information

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$12

$23

$33

How much do remote helpdesk jira jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote helpdesk jira in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How does a Remote Helpdesk Jira specialist typically collaborate with development and IT teams to resolve technical issues?

As a Remote Helpdesk Jira specialist, you will frequently act as a bridge between end-users and technical teams. When tickets are escalated, you'll use Jira to document detailed issue reports, prioritize them, and communicate regularly with developers or IT staff to ensure timely resolution. Effective collaboration involves clear, concise updates and following up on progress, often requiring strong communication skills and an understanding of both user needs and technical constraints. This role also offers exposure to agile workflows and cross-functional teamwork, providing valuable experience for career growth in IT support or project management.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Jira specialist, and why are they important?

To thrive as a Remote Helpdesk Jira specialist, strong troubleshooting abilities, technical support experience, and familiarity with IT service management principles are essential, typically supported by relevant IT certifications or experience. Proficiency with Jira Service Management, ticketing systems, remote desktop tools, and knowledge bases is crucial for efficiently handling user requests. Excellent communication, patience, and problem-solving skills help build trust and deliver clear guidance to users in a remote setting. These skills and qualities are important for ensuring timely issue resolution, high user satisfaction, and smooth IT operations in distributed teams.

What are Remote Helpdesk Jira roles?

Remote Helpdesk Jira roles involve providing technical support and troubleshooting assistance to users of the Jira software platform, typically from a remote location. These professionals help resolve software issues, answer user queries, and guide users on best practices for using Jira efficiently. They may also assist with account management, permissions, workflow setup, and integration with other tools. Strong communication skills and a solid understanding of Jira's features are essential for this job.

What is the difference between Remote Helpdesk Jira vs Remote IT Support Specialist?

AspectRemote Helpdesk JiraRemote IT Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelpdesk ticketing systems, Jira platformRemote troubleshooting, hardware/software support
Industry UsageIT service management, software companiesIT, tech support, enterprise networks
Common TasksTicket management, issue tracking in JiraRemote diagnostics, system configuration

Remote Helpdesk Jira primarily focuses on managing support tickets within Jira, emphasizing issue tracking and workflow. Remote IT Support Specialists handle broader technical support tasks, including hardware and software troubleshooting. While both roles require technical certifications and often work remotely, the Helpdesk Jira role is more specialized in ticket management within Jira, whereas IT Support Specialists provide comprehensive technical assistance across systems.

Project Manager (Remote or NYC-Based)

Project Manager (Remote or NYC-Based)

Dignotion Digital Marketing

Manhattan, NY • On-site, Remote

Contractor

Posted 22 days ago

Job description

Job Description
Dignotion is seeking a highly organized and proactive Project Manager to help drive the successful execution of internal and client-facing initiatives. From digital campaign launches to CRM workflows and custom web projects, you'll play a key role in ensuring our growing team operates efficiently, on time, and with a focus on quality delivery.
This is a hands-on, execution-focused role ideal for someone experienced in managing marketing, tech, or creative projects, comfortable wearing multiple hats, aligning cross-functional stakeholders, and keeping timelines on track.
Key Responsibilities
  • Manage the planning, execution, and delivery of marketing, tech, and operational projects across the agency
  • Define clear project scopes, timelines, deliverables, and resourcing needs
  • Develop and maintain project plans, track progress, and adjust workflows as needed
  • Coordinate between internal teams (marketing, development, design) and external vendors or partners
  • Monitor project risks, dependencies, and blockers, and proactively resolve issues
  • Lead client check-ins or internal update calls to communicate project status
  • Ensure documentation, QA processes, and deliverables meet expectations
  • Assist with operations-related initiatives, including tooling, automation, and process optimization
  • Report regularly to leadership on project milestones, performance, and resource utilization

Requirements
  • 3-5 years of project management experience, ideally within a digital agency, marketing team, or tech-driven company
  • Strong organizational, time management, and multi-tasking skills
  • Exceptional communication and stakeholder management abilities
  • Experience leading cross-functional teams in remote or hybrid environments
  • Proficiency with project management tools like Jira, Trello, Notion, or Asana
  • Familiarity with creative, technical, or digital marketing workflows
  • Comfortable working independently, with a proactive and resourceful mindset
  • Fluent English (written and spoken); clear documentation and reporting skills

Bonus Points If You Have:
  • Experience in performance marketing, digital product delivery, or client services
  • Background working with CRM platforms (e.g. Zoho), web development, or automation tools
  • Exposure to compliance workflows or regulated industries (e.g. finance, healthcare, gaming)
  • Understanding of lean project management, Agile/Scrum principles, or remote team ops
  • Knowledge of UX, content strategy, or analytics platforms

Benefits
  • Remote or hybrid (NYC) working setup
  • Flexible working hours with project-based scope
  • Competitive compensation tailored to experience
  • Collaborative environment with a focus on growth, performance, and innovation

Apply