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Remote Help Desk Jobs in Warren, MI (NOW HIRING)

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Outlook PST files. Break/Fix troubleshooting experience in larger ...

ABB

VFD Technical Support Specialist

MI · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

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How much do remote help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote help desk in Warren, MI is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.38 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Warren, MI?

The most popular types of Help Desk jobs in Warren, MI are:

What are popular job titles related to Remote Help Desk jobs in Warren, MI?

For Remote Help Desk jobs in Warren, MI, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Warren, MI look for?

The top searched job categories for Remote Help Desk jobs in Warren, MI are:

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Cities near Warren, MI with the most Remote Help Desk job openings:

Remote Help Desk jobs near you

Vice President, Commercial Strategies and Initiatives (Remote)

Aledade PBC

Novi, MI • Remote

Full-time

Re-posted yesterday

Job description

As the Vice President of Commercial Strategies and Initiatives, you will play a pivotal leadership role in shaping the future of value-based care. In this high-impact executive position, you will drive Aledade’s growth, market expansion, and competitive advantage by leading and operationalizing flagship programs like Aledade Complete and Patient Choice Services. Reporting directly to the Chief Commercial Officer, you will serve as a key architect behind our long-term commercial innovation, designing scalable venture strategies and building new, non-MSSP revenue streams. If you are a visionary healthcare strategist looking to lead high-performing teams, scale transformative products across independent primary care practices, and directly influence how care is delivered at scale, this role offers an unmatchable opportunity to make a lasting impact.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the US or be based from Bethesda, MD office.

Strategic Initiative Leadership & Operational Execution:
  • Lead the end-to-end operationalization and scaling of core strategic initiatives, specifically focusing on the deployment, integration, and optimization of Aledade Complete and Patient Choice Services.
  • Oversee the cross-functional alignment of product, field teams, and clinical operations to ensure seamless delivery and high adoption of these initiative models across independent primary care practices.
  • Create robust performance frameworks, implementation metrics, and data-driven feedback loops to evaluate initiative efficacy, accelerate timeline execution, and maximize value-based care outcomes.
  • Foster a highly coordinated, agile execution culture that quickly addresses operational bottlenecks, adapts to practice feedback, and champions the long-term vision of Aledade’s premier care solutions.
Commercial Strategy & Value Innovation:
  • Anticipate market shifts outside of our core MSSP business, leading the strategic forecasting and capability builds required to capture and scale the commercial insurance sector.
  • Orchestrate the long-term design of next-generation products and ventures specifically engineered to increase value-based care adoption among commercial payers and partners.
  • Architect complex business cases and internal enablement frameworks that transform these new commercial strategies into scalable, repeatable operational models.
  • Spearhead the incubation of non-MSSP revenue streams and strategic priorities, building high-performing pipelines and a culture capable of driving Aledade's long-term commercial growth.
Market Growth:
  • Drive the expansion strategy for alternative revenue streams and accelerate market entry blueprints into untapped geographic and clinical sectors.
  • Champion go-to-market readiness frameworks, ensuring robust organizational design, high-level needs assessments, and seamless long-term implementation of new customer initiatives and partnerships.
  • Govern the evaluation, prioritization, and underwriting of new strategic partnerships to meet evolving enterprise and business requirements.
Minimum Qualifications:
  • Bachelor’s Degree in relevant field
  • 15+ years progressive experience in healthcare strategy, product development, and go-to-market strategy, plus a minimum of 8 years in management
  • Deep knowledge of the healthcare landscape specifically with deploying new capabilities in a healthcare enterprise 
    Exceptional executive presence and the ability to translate highly complex concepts into simple narratives for diverse audiences
  • Proven experience implementing strategic initiatives with programmatic success
  • Proven track-record of building and cultivating high performing teams
  • Experience evaluating, designing and optimizing healthcare products for practices
  • Proven product development leadership and success in go to market strategies 
  • AI & Tech Initiative: Demonstrated initiative in evaluating, adopting, or scaling AI strategies (e.g., predictive risk modeling, automated workflows, or administrative AI tools) to drive commercial product performance and operational scale.
Preferred Qualifications:
  • Masters in Business Administration
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
#LI-KC1

Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
 
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
 
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
 
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
 
At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
 
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at  https://www.aledade.com/privacy-policy-applicants

We may use automated tools, including artificial intelligence (AI), to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process, including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process, please contact us.