... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Quick apply
... and email security policies. - Secure remote access, mobile devices, and hybrid cloud ... help desk issues. - Lead response efforts during security incidents and outages. - Conduct user ...
Service Desk Manager
Catonsville, MD · Remote
$50/hr
... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Service Desk Manager
Catonsville, MD · Remote
$50/hr
... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
... help desk or program support environment * Excellent written and verbal communication skills ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
... help desk or program support environment * Excellent written and verbal communication skills ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
... help desk or program support environment * Excellent written and verbal communication skills ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
... help desk or program support environment * Excellent written and verbal communication skills ... Remote / Telework with occasional work at CMS CCIIO (Baltimore, MD) * Ability to work Eastern Time ...
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
One to three years of help desk, desktop support, technical support, or related experience preferred. * Experience with ticketing systems, remote support tools, and service management platforms ...
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
One to three years of help desk, desktop support, technical support, or related experience preferred. * Experience with ticketing systems, remote support tools, and service management platforms ...
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
One to three years of help desk, desktop support, technical support, or related experience preferred. * Experience with ticketing systems, remote support tools, and service management platforms ...
Field and Network Operations Technician
Baltimore, MD · Remote
$25 - $29/hr
One to three years of help desk, desktop support, technical support, or related experience preferred. * Experience with ticketing systems, remote support tools, and service management platforms ...
Product Designer
Baltimore, MD · Remote
$90K - $130K/yr
... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...
Product Designer
Baltimore, MD · Remote
$90K - $130K/yr
... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...
Product Designer
Baltimore, MD · Remote
... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...
Quick apply
Product Designer
Baltimore, MD · Remote
... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$100K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$100K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$45K - $100K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Remote Inside Sales Representative
Baltimore, MD · On-site +1
$45K - $100K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Be Seen First
Construction Project Manager / Division Leader
Baltimore, MD · Remote
$130K - $230K/yr
We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...
Quick apply
Be Seen First
Construction Project Manager / Division Leader
Baltimore, MD · Remote
$130K - $230K/yr
We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...
Be Seen First
Construction Project Manager / Division Leader
Baltimore, MD · Remote
$130K - $230K/yr
We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...
Quick apply
Be Seen First
Construction Project Manager / Division Leader
Baltimore, MD · Remote
$130K - $230K/yr
We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...
Senior Software Engineer, Core Experiences - Baltimore, MD, USA
Baltimore, MD · On-site +1
$121K - $160K/yr
We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with ... We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads ...
Senior Software Engineer, Core Experiences - Baltimore, MD, USA
Baltimore, MD · On-site +1
$121K - $160K/yr
We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with ... We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads ...
Incident Analyst
Catonsville, MD · Remote
$30 - $35/hr
... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Incident Analyst
Catonsville, MD · Remote
$30 - $35/hr
... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Geographer/Biologist/Ecologist/Environmental Engineer/Physical Scientist
Baltimore, MD · On-site +1
$62K - $111K/yr
Learn more about this agency Duties Help * Assures compliance with public laws and regulations. * Conducts desk-top evaluation of site conditions using various remote-sensing tools and perform field ...
New
Geographer/Biologist/Ecologist/Environmental Engineer/Physical Scientist
Baltimore, MD · On-site +1
$62K - $111K/yr
Learn more about this agency Duties Help * Assures compliance with public laws and regulations. * Conducts desk-top evaluation of site conditions using various remote-sensing tools and perform field ...
New
Incident Analyst
Catonsville, MD · Remote
$30 - $35/hr
... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Incident Analyst
Catonsville, MD · Remote
$30 - $35/hr
... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Remote Help Desk information
See Towson, MD salary details
$12.21 - $14.05
2% of jobs
$14.05 - $15.89
6% of jobs
$15.89 - $17.73
12% of jobs
$18.25 is the 25th percentile. Wages below this are outliers.
$17.73 - $19.57
17% of jobs
The median wage is $21.05 / hr.
$19.57 - $21.42
16% of jobs
$21.42 - $23.26
16% of jobs
$24.18 is the 75th percentile. Wages above this are outliers.
$23.26 - $25.10
12% of jobs
$25.10 - $26.94
7% of jobs
$26.94 - $28.79
6% of jobs
$28.79 - $30.63
3% of jobs
$30.63 - $32.47
2% of jobs
$12
$22
$32
How much do remote help desk jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for remote help desk in Towson, MD is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.
What is a remote help desk?
Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the key skills and qualifications needed to thrive as a remote help desk professional?
To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.
What are some common challenges faced by remote help desk professionals and how can they be managed?
Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.
What is the difference between Remote Help Desk vs Remote Technical Support Specialist?
| Aspect | Remote Help Desk | Remote Technical Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Microsoft Certified, or similar | CompTIA A+, Network+, Microsoft certifications |
| Work Environment | Customer service-focused, troubleshooting hardware/software issues | Technical problem-solving, advanced diagnostics |
| Employer & Industry | IT service providers, corporate IT departments | IT support firms, software companies, tech vendors |
| Search & Comparison Intent | Differences, roles, responsibilities | Skills, certifications, job duties |
Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.
What are the most commonly searched types of Help Desk jobs in Towson, MD?
The most popular types of Help Desk jobs in Towson, MD are:
What are popular job titles related to Remote Help Desk jobs in Towson, MD?
For Remote Help Desk jobs in Towson, MD, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Towson, MD look for?
The top searched job categories for Remote Help Desk jobs in Towson, MD are:
What cities near Towson, MD are hiring for Remote Help Desk jobs?
Cities near Towson, MD with the most Remote Help Desk job openings:
Contractor
Re-posted 10 days ago
Job description
*** This is a direct hire role - W2 salary with full benefits - no contractors
*** ONLY US CITIZENS -or- US PERMANENT RESIDENTS ( GREEN CARD ) - NO C2C candidates, NO 3rd parties - NO visa sponsorship, NO green card sponsorship - NO F1 visa students, NO temporary EAD card holders *** Must have experience on projects for HUD ( US Department of Housing and Urban Development ) or similar state agencies dealing with public housing programs
For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
Cybersecurity Engineer :
- This role is responsible for securing enterprise infrastructure, responding to cyber threats, administering Microsoft 365 security, and helping ensure compliance with applicable regulatory requirements. - Implement, and maintain enterprise security controls across cloud and on-premises environments. - Manage security compliance and assist in security policy creation - Monitor and respond to security alerts, incidents, phishing attempts, malware, and suspicious activity. - Perform vulnerability assessments, remediation tracking, and security hardening. - Manage endpoint protection systems, email security, MFA, Conditional Access, and identity security controls. - Configure and maintain SIEM, logging, and monitoring platforms. - Conduct threat hunting and proactive security reviews. - Microsoft 365 and Cloud Security : Administer Microsoft 365 security tools including Microsoft Defender , Entra ID (Azure AD) , Conditional Access, Intune, Purview, Exchange Online Protection - Implement DLP, retention, and email security policies. - Secure remote access, mobile devices, and hybrid cloud infrastructure. - Secure Firewalls, VPNs, wireless networks, switches, and servers. - Review Firewall rules and network segmentation. - Support backup, disaster recovery, and business continuity initiatives. - Assist with patch management and secure configuration baselines. - Provide escalation support for security-related help desk issues. - Lead response efforts during security incidents and outages. - Conduct user security awareness training and phishing simulations. Required Qualifications :
- Must have experience on projects for HUD ( US Department of Housing and Urban Development ) or similar state agencies dealing with public housing programs - At least 5+ years of hands-on experience as a Systems Administrator with IT security or cybersecurity engineering experience. - Strong experience with Microsoft 365 security technologies. - Experience with: Firewalls and VPN technologies, Endpoint Detection & Response (EDR), Email security platforms, Vulnerability management tools, Windows Server and Hybrid Active Directory, Knowledge of cybersecurity frameworks and compliance standards. Preferred Qualifications :
- Experience supporting with experience supporting government agencies, or other regulated environments. - Certifications such as: CISSP, Security+ , SC-200, SC-300, AZ-500, CEH For immediate consideration, please connect with me on LinkedIn at https://www.linkedin.com/in/dpotapenko and then email your resume, work authorization status, current location, availability, and compensation expectations directly to denis.potapenko@systemone.com - make sure to include the exact job title and job location in your email message.
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#LI-DP1
#M1
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Ref: #404-IT Pittsburgh
About System One
Sourced by ZipRecruiter
System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.
Industry
Business consulting services and recruiting and staffing services
Company size
5,001 - 10,000 Employees
Headquarters location
Pittsburgh, PA, US