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Remote Help Desk Jobs in Red Oak, TX (NOW HIRING)

Interlink Technology, Inc.

Be Seen First

Level 1 Help Desk Engineer - Remote

Dallas, TX · Remote

$20 - $23/hr

We are looking for a Level 1 Help Desk Engineer located in Texas to provide remote technical support to our clients. Our service team operates on Pacific Time, so this position works 10:00 AM-7:00 PM ...

Novatech Inc.

Sales Executive - Managed IT

Irving, TX · On-site +1

This role is responsible for selling the full range of our Managed IT services, including remote help desk support, cloud solutions, cybersecurity, and other offerings. We are looking for Sales ...

TerminalSolutions

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Mac IT Helpdesk Technician

Fort Worth, TX · Remote

$20 - $30/hr

The ability to act independently and the judgment to know when to reach out for help is key. This ... We focus on providing best-in-class remote support for our clients, but we do require that our team ...

SmartIPlace

Full stack Java Developer :: Remote

Dallas, TX · Remote

$150K - $190K/yr

... help desk, surveillance, clearing, business intelligence, finance and other complex middle and back office operational systems. Strong written and oral communication skills are essential and ...

FoodTec Solutions

Restaurant POS Service Analyst

Dallas, TX · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

FoodTec Solutions

Restaurant POS Service Analyst

Dallas, TX · Remote

$22 - $30.25/hr

... Remote or Needham, MA Schedule Monday-Friday, 9:00 AM-6:00 PM Pay Band $22.00-$30.25 per hour About ... The right person does not need to be a network engineer or generic IT help desk technician. We are ...

Katten

Technology Learning Specialist

Dallas, TX · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

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How much do remote help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote help desk in Red Oak, TX is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.72 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Red Oak, TX?

The most popular types of Help Desk jobs in Red Oak, TX are:

What are popular job titles related to Remote Help Desk jobs in Red Oak, TX?

For Remote Help Desk jobs in Red Oak, TX, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Red Oak, TX look for?

The top searched job categories for Remote Help Desk jobs in Red Oak, TX are:

What cities near Red Oak, TX are hiring for Remote Help Desk jobs?

Cities near Red Oak, TX with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Red Oak, TX as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 51% Physical, 3% Hybrid, and 46% Remote job distribution, with an average salary of $47,678 per year, or $22.9 per hour.

Help Desk Technician

Dallas, TX • On-site, Remote

Advanced MedAesthetic Partners
Health Care and Social Assistance • 201 - 500 employees
Learn more about Advanced MedAesthetic Partnersexternal

$50K - $65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Technician
Location: Remote in CA, CT, DC, FL, GA, IN, MD, MI, MO, NC, NJ, NY, OK, OR, SC, TN, TX, UT, WA
Job Type: Full-Time
Compensation: $50,000 - $65,000/yr
Schedule/Availability: Open Availability - must be able to work a flexible schedule.
Who We Are:
At AMP, our mission is to amplify confidence and enhance lives by elevating the delivery of exceptional aesthetic care through innovative solutions and collaboration with our partner practices.
Through expert care, innovative services, and personalized attention, we help each patient feel their best, inside and out. By amplifying confidence, we empower individuals to take on the world with renewed self-assurance, while enhancing lives through transformative experiences that promote lasting happiness and fulfillment.
Our values guide how we work, how we serve our patients, and how we support one another. They are not abstract ideals-they are reflected in our daily decisions, behaviors, and standards.
  • Teamwork comes first - You'll be surrounded by supportive, motivated teammates
  • Growth is constant - We invest in your development and advancement
  • Community matters - We foster an inclusive, welcoming environment
  • We celebrate wins - Recognition and appreciation are part of our culture

Our Values:
Leadership • Excellence • Growth • Integrity • Community
Role Summary:
As a Help Desk Technician, you will be the calm, capable voice on the other end of the line when technology gets in the way of patient care. Using strong troubleshooting skills and genuine patience, you'll keep the hardware, software, and systems running across AMP's growing network of medical aesthetics practices, soon to include Heyday's studios alongside our existing partner locations. You're the person practice teams call when a front desk computer won't start or a card reader won't connect, and every ticket you close is one less thing standing between a patient and their appointment.
By resolving issues quickly, documenting clearly, and thinking ahead about what will break next, the Help Desk Technician keeps dozens of practices running smoothly day to day. The ideal candidate is patient with non-technical users, sharp under pressure, and genuinely curious about solving problems. This role is more than a support seat, it's a front-row view into how a fast-growing, multi-brand healthcare company keeps its technology reliable at scale.
Responsibilities:
  • Serve as first-line support for hardware, software, network, and peripheral issues submitted through our IT ticketing system.
  • Triage, prioritize, and resolve Tier 1 support tickets within defined SLA windows, escalating more complex issues to the Director of IT.
  • Provide remote and phone-based troubleshooting to practice staff across our multi-state network.
  • Set up, configure, and deploy workstations, printers, tablets, and mobile devices for new users and new locations, including as Heyday's studios come online.
  • Manage user accounts and access in Microsoft 365 (Outlook, Teams, SharePoint) and other core platforms.
  • Support onboarding and offboarding workflows, including device provisioning and account deactivation.
  • Maintain accurate documentation of issues, resolutions, and asset inventory.
  • Assist with software installations, updates, and basic configuration across practice and corporate systems.
  • Support the Director of IT with infrastructure projects, vendor coordination, and systems rollouts.
  • Spot recurring issues and contribute to knowledge base articles and internal documentation.

Requirements
EXPERIENCE & SKILLS:
  • 2+ years of experience in a help desk, IT support, or desktop support role (internship or academic experience considered).
  • Working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and Active Directory.
  • Familiarity with ticketing systems (Linear, Zendesk, Jira, or equivalent).
  • Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting).
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Comfortable supporting a fast-paced, multi-location, multi-brand environment with shifting priorities.
  • CompTIA A+ certification preferred but not required; candidates actively pursuing certification are encouraged to apply.
  • Healthcare or multi-location retail/service environment experience preferred.
  • High school diploma or equivalent required.

PHYSICAL REQUIREMENTS:
To ensure the safety and well-being of our employees, we have established the following physical requirements.
  • This position requires knowledge of various aspects of hardware and software troubleshooting.
  • Must possess good organizational skills to manage a high volume of tickets and competing priorities.
  • This position requires the ability to sit and work at a computer for prolonged periods, with occasional walking, standing, and bending to set up or repair equipment.
  • Frequent talking and listening when providing phone and remote support to non-technical users.
  • Frequent use of the phone, computer, and other technologies.
  • Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.
The pay range for this role is:
50,000 - 65,000 USD per year (AMP HQ)

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