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Remote Help Desk Jobs in Portage, IN (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... remote, and ticket-based channels. The ideal candidate enjoys helping people, excels in a fast ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Join a team dedicated to helping members access the medications and care they need. Apply today to ...

Katten

Technology Learning Specialist

Chicago, IL · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

GLORY

Field Service Technician - Albany, GA

Chicago, IL · On-site +1

$22.48 - $27/hr

United States/Remote Reporting To: District Service Manager Compensation: $22.48 - $27.00 / hour ... However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS AND ...

Ketch

Director of RevOps

Chicago, IL · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

Ketch

Senior Manager, RevOps (Sales Ops)

Chicago, IL · Remote

$160K - $180K/yr

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

Ketch

Senior Manager, RevOps (Sales Ops)

Chicago, IL · Remote

... help optimize the deal cycle. You'll own Sales Operations end-to-end: the deal desk, pricing ... This is a remote role within the United States. Responsibilities Deal Desk & Pricing: * Own the ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Portage, IN

Remote Help Desk information

See Portage, IN salary details

$11

$21

$31

How much do remote help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote help desk in Portage, IN is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.80 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What cities near Portage, IN are hiring for Remote Help Desk jobs?

Cities near Portage, IN with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Portage, IN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $44,176 per year, or $21.2 per hour.

Service Desk Analyst

Chicago, IL • Remote

Addison Group
See more jobs at Addison Groupexternal

$20 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Job Title: Service Desk Analyst I (2nd Shift)

Industry: Information Technology / Technical Support

Location (City, State): Chicago, IL (Remote with preference for local candidates)

Assignment Type: Long-Term Contract

Pay: $20 - 25 / hr

Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.

Job Description:

We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.

The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.

Key Responsibilities:

  • Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
  • Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
  • Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Support remote connectivity solutions including VPN access and related authentication issues.
  • Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
  • Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
  • Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
  • Deliver a high level of customer service while maintaining professionalism and responsiveness.
  • Contribute to knowledge base documentation and support process improvements.

Qualifications:

  • Experience providing phone-based technical support in a help desk or service desk environment.
  • Strong knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Exchange and Outlook environments.
  • Familiarity with Active Directory user administration and account management.
  • Experience utilizing ticketing systems such as ServiceNow or similar platforms.
  • Working knowledge of Windows operating systems and desktop troubleshooting.
  • Excellent verbal communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience supporting remote users and troubleshooting connectivity issues preferred.

Additional Details:

  • Immediate hiring need with a streamlined interview process.
  • Team-oriented environment supporting users across multiple locations.
  • Primarily focused on phone-based support and ticket resolution.
  • Remote opportunity with preference for candidates located in the Chicago area.
  • Background check required prior to employment.
  • One interview with leadership followed by a hiring decision.

Perks:

  • Long-term contract opportunity with potential for extension.
  • Fully remote work environment.
  • Collaborative and supportive team culture.
  • Exposure to a wide range of end-user technologies and enterprise systems.
  • Opportunity to build experience with Microsoft technologies and service desk operations.
  • Stable schedule with clearly defined support responsibilities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.