ZipRecruiter

Log In

2

Remote Help Desk Jobs in Lees Summit, MO (NOW HIRING)

TEKsystems

Expert Service Desk

Kansas City, KS · Remote

$29/hr

Responsibilities In-depth technical troubleshooting of software, and connectivity issues for remote ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Ntiva

Service Desk Technician III

Leawood, KS · On-site +1

At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each ... This is a remote position; however, team members should be willing and able to travel if the need ...

NinjaOne

Product Designer

Kansas, KS · Remote

... Desk products. Location - We are flexible on remote working from home, if you are located in the ... Contribute to and help maintain our growing Design System. * Balance speed and craft; know when to ...

RevCycle, Inc.

Collection Representative (KS)

KS · On-site +1

$20/hr

Please note - while this position is fully remote, candidates must be residents of Wisconsin ... This role offers a clear path to income growth, while allowing you to help consumers resolve ...

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Lees Summit, MO

Remote Help Desk information

See Lees Summit, MO salary details

$12

$22

$32

How much do remote help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote help desk in Lees Summit, MO is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are popular job titles related to Remote Help Desk jobs in Lees Summit, MO?

For Remote Help Desk jobs in Lees Summit, MO, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Lees Summit, MO look for?

The top searched job categories for Remote Help Desk jobs in Lees Summit, MO are:

What cities near Lees Summit, MO are hiring for Remote Help Desk jobs?

Cities near Lees Summit, MO with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Lees Summit, MO as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,853 per year, or $22.5 per hour.

Reactive Service Desk/ Sr. Help Desk Engineer

Lenexa, KS • Remote

Onsite Logic
Network Security • 1 - 10 employees
Learn more about Onsite Logicexternal

$55K - $75K/yr

Full-time

Re-posted 21 days ago

Job description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer


Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!


About the Role


As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.


Responsibilities:


Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.

Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.

Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.

Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.

Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.

Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.


Qualifications:


- Associate’s degree in information technology or a related field, or equivalent experience. (Required)

- 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment

- Advanced knowledge of IT and cybersecurity concepts

- Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)

- Network+ or Security+ certification (preferred)

- Familiarity with TruMethods framework a plus.


Success Metrics:


Maintain an impressive track record with key performance indicators (KPIs):

  • Less than 3% escalation rate
  • Average resolution time under 1.0 hours
  • First contact close rate of 75%
  • 8 tickets closed per business day

 Identify and propose at least one process improvement initiative per quarter

 Ensure 98% accuracy and timeliness when updating service request documentation


Benefits:


-Competitive salary and benefits package

- Opportunity to work in a dynamic and collaborative environment

- Ongoing training and professional development opportunities

- Be part of a team dedicated to client success


Salary range: $55,000 – $75,000, depending on experience, skills, and geographic location


Ready to Make a Difference?


If you're a passionate IT professional with a commitment to exceptional service, we encourage you to apply! 


Onsite Logic: Empowering businesses through exceptional IT support.