Remote Help Desk Jobs in Kyle, TX (NOW HIRING)

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WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine's innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

What is Cool About This Job

The Deal Desk Lead is responsible for streamlining deal execution and driving operational efficiencies across the sales cycle, navigating systems optimization while managing commercial compliance for the business. This position will join our Revenue Operations team forging strong cross-functional partnerships with Sales, Finance, Billing, Customer Success, Legal, and Systems teams. A qualified candidate will have hands-on experience in the SaaS industry with a foundational understanding of Salesforce and CPQ/CLM tools.

The Day to Day

Contract Management, Systems Transition & Deal Execution

• Field requests and escalations from the sales team, facilitating deal velocity while adhering to standards and policies set by the business.

• Master the RevCloud environment and deal flow to smoothly manage agreement structures, pricing, and contracts.

• Protect data integrity by leading the transition and migration of contract information into Salesforce and billing systems.

• Oversee contractors tasked with drafting, managing, and reporting of customer agreements in current state.

• Work in lockstep with the Legal team on all agreement language and clause management.
  

Pricing & Discount Strategy Optimization

• Consult on pricing and discounting scenarios with Sales and Finance teams, running margin analysis to arrive at data-driven outcomes.

• Evolve pricing strategy in conjunction with Sales and Finance goals. Establish frameworks for variable pricing, product bundles, and margin driven deal structures.

• Own systems process and business requirements to implement strategic pricing initiatives.

• Develop and track metrics to assess discount usage and trends over time.
  

Strategic Collaboration & Systems Enablement

• Drive systems enablement by identifying and communicating deal bottlenecks and sales needs, and translating them into actionable system solutions.

• Assess and optimize Deal Desk's activities and initiatives, ensuring alignment with overall business strategy.

• Communicate pricing analysis, deal strategy, and contracting approaches to internal audiences, ensuring synchronization across the business.

Your Expertise and Passion

• Strong understanding of SaaS contract structures, pricing strategies, and revenue recognition principles.

• Brings a process oriented, systems focused mindset to enabling sales success.

• Experience working with Salesforce (Salesforce CPQ/RevCloud exposure a significant plus), DocuSign, Zendesk, NetSuite, and contract lifecycle tools.

• Exceptional attention to detail with a proven ability to manage and prioritize multiple deal flows and deadlines in a fast-paced environment.

• Familiarity with SaaS customer agreement structures and comfort working alongside internal legal counsel.

• Strong proficiency in Excel.

• Excellent written and verbal communication skills; ability to explain complex processes or system workarounds clearly.
  

Minimum requirements include

• Prior SaaS and/or tech industry experience.

• Degree in a field related to Business, Finance, Mathematics, Economics, or similar requirements.

• Minimum 2-4 years of experience in Deal Desk, Sales Operations, Revenue Operations, Pricing, or similar positions.

• Strong interpersonal and communication skills.

• Demonstrated ability to manage complex analyses, summarize findings, and implement structural recommendations.

• Prior work in cross-functional environments, building strong relationships with sales and related teams.
  

Perks & Benefits (US)

• Ownership Mindset: Company stock options for every employee.

• Comprehensive Health Coverage: Medical, dental, vision, and life insurance plans with choice and flexibility.

• Fertility Support: Fertility and IVF drug coverage included.

• Financial Wellness: 401(k) with a 4% company match and Company HSA contributions ($750 individual / $1,500 family).

• Peace of Mind: 100% employer-paid short- and long-term disability insurance.

• Time to Recharge: Generous PTO, 10 paid holidays, 4 company wellness days, and 1 floating holiday.

• Family and Caregiver Leave: Fully paid leave for new parents and caregivers.

• Remote Work Support: $500 one-time home office setup stipend.

• Career Growth: Ongoing education through LinkedIn Learning, Workday Learning, and our Career Growth Portal

We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.