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Remote Help Desk Jobs in Jackson, NJ (NOW HIRING)

Athena

LCSW Clinical Supervisor - Remote

New York, NY · Remote

$60 - $65/hr

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

Athena

LCSW Clinical Supervisor - Remote

New York, NY · Remote

$60 - $65/hr

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $75K/yr

Works closely with the remote service desk team to resolve technical issues. * Stay up-to-date with ... Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with ...

SmartAsset

Client Experience Specialist

New York, NY · Remote

$60K/yr

Our mission is to help people make smart financial decisions, reaching an estimated 23 million ... This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT.

NFR

Real Estate Associate (Remote)

New York, NY · Remote

$75K - $200K/yr

We pay your way - NFR never charges desk fees, legal and insurance costs and provides a full suite ... help with that) * Self-motivated, driven, organized, dependable, authentic, and energetic

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Jackson, NJ

Remote Help Desk information

See Jackson, NJ salary details

$12

$23

$33

How much do remote help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote help desk in Jackson, NJ is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Jackson, NJ? The most popular types of Help Desk jobs in Jackson, NJ are:
What job categories do people searching Remote Help Desk jobs in Jackson, NJ look for? The top searched job categories for Remote Help Desk jobs in Jackson, NJ are:
What cities near Jackson, NJ are hiring for Remote Help Desk jobs? Cities near Jackson, NJ with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Jackson, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,226 per year, or $23.2 per hour.

Senior Clinical Trials Budget Analyst - Remote

Vitalief

New Brunswick, NJ • Remote

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

Job description

About Vitalief
Vitalief is a clinical research consulting firm focused exclusively on the clinical research industry, providing consulting, staffing, and technology-enabled services to academic medical centers, health systems, sponsors, CROs, and site networks.  By combining deep subject matter expertise with the experience of senior research practitioners, we help organizations accelerate study activation, optimize operations, improve financial performance, and build scalable workforce solutions that reduce costs, increase efficiency, and advance clinical breakthroughs for patients.
The Role
As part of our growth, we are seeking a hands-on, detail-oriented, client-facing professional with deep clinical trial budgeting expertise to join Vitalief’s Budgeting Outsourcing Services Team. This role is focused on directly supporting Academic Medical Centers (AMCs) and clinical research health systems with day-to-day budgeting, coverage analysis, and billing compliance activities.
Why Join Vitalief?
  • Make an Impact: Support leading AMCs and health systems in improving clinical trial financial performance and compliance.
  • Innovation-Driven: Help modernize clinical trial budgeting and billing processes using technology and best practices.
  • People-First Culture: Thrive in an environment that fosters growth, innovation, and collaboration.
  • Comprehensive Benefits: Enjoy 20 PTO days, 9 paid holidays, company-paid life insurance, short- and long-term disability, a 401(k)-retirement plan, and robust healthcare options.
  • Flexible & Remote-Friendly: Primarily remote with occasional travel (up to 10%).
  • Salary Range: $75,000 to $125,000 – Based on experience level.
 
Responsibilities
  • Develop, build, and finalize clinical trial budgets for industry-sponsored studies (oncology and non-oncology) in collaboration with academic medical center (AMC) and health system stakeholders.
  • Perform detailed Medicare Coverage Analyses (MCA) to accurately distinguish routine care from research-related costs in compliance with CMS guidelines.
  • Configure and maintain study calendars, budgets, and billing grids within OnCore, ensuring alignment with protocol requirements and institutional billing practices.
  • Support clinical trial start-up by ensuring accurate budget setup, billing designations, and downstream readiness for compliant invoicing and revenue capture.
  • Lead or support budget negotiations with sponsors and CROs, advocating for fair market value and full cost recovery for AMCs and health systems.
  • Partner closely with investigators, study coordinators, finance, and revenue cycle teams to validate assumptions and resolve budget or billing discrepancies.
  • Conduct ongoing budget tracking, reconciliation, and variance analysis to ensure financial accuracy throughout the study lifecycle.
  • Identify and mitigate billing compliance risks while ensuring adherence to CMS, FDA, NIH, and institutional policies.
  • Standardize and improve budgeting and Medicare Coverage Analysis workflows, templates, and tools to increase efficiency and consistency across client engagements.
  • Provide hands-on support across multiple client engagements, effectively managing competing priorities while delivering high-quality results.  

Qualifications
  • Bachelor's degree required; Accounting, Finance, Business Administration, or a related field is preferred.
  • 3 to 5+ years of hands-on experience in clinical trial budgeting within an academic medical center or health system.
  • Strong expertise in Medicare Coverage Analysis (MCA) and clinical trial billing compliance.
  • Experience using a Clinical Trial Management System (CTMS) to build study calendars, budgets, and billing grids; OnCore experience is strongly preferred.
  • Proven experience negotiating clinical trial budgets with sponsors and CROs.
  • Strong analytical, problem-solving, and organizational skills with proficiency in Microsoft Excel.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across clinical, financial, operational, and administrative teams.
  • Demonstrated ability to manage multiple studies and deadlines in a fast-paced, client-facing environment.
  • Experience with clinical trial financial lifecycle management, including invoicing, reconciliation, and financial reporting, is preferred.
  • Knowledge of research billing workflows within academic medical centers and integrated health systems is preferred.
  • Previous consulting or professional services experience is a plus.
  • Willingness to travel domestically up to 10%.

PHYSICAL DEMANDS: Prolonged periods of sitting at a desk and working at a computer.  Standing, walking, visual perception, talking and hearing.  Lifting up to 20lbs.  Limited travel to various physical locations domestically.
 

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