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Remote Help Desk Jobs in Garfield, NJ (NOW HIRING)

Hitachi, Ltd.

Deskside

New York, NY · On-site +1

$22.25 - $28.25/hr

Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or ... Experience providing both remote and onsite/in-person support . * Strong customer-service ...

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Experience providing technical support to end users in a help desk or desktop support environment ... Knowledge of remote support tools and desktop management platforms. Additional information ...

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site +1

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

... the IT help desk -- and partner closely with the CFO, executive leadership team, business-unit ... Remote within the United States. * Ability to work Eastern Time business hours. * Occasional travel ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

Nexus Technologies LLC

vCIO

New York, NY · Remote

Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... connectivity, help desk, performance monitoring, data security, disaster recovery ...

L'attitude

Mortgage Loan Closer

Jersey City, NJ · Remote

$150K - $175K/yr

Here, you'll get no desk or tech fees, high earning potential, and a collaborative culture focused on helping you succeed--not micromanaging your every move. This is a W-2, remote role with benefits ...

Mercor

Strategic Finance Specialist - Expert

New York, NY · On-site +1

$85 - $100/hr

Remote Role Responsibilities * Build business cases and investment appraisals using NPV , IRR , and ... Analyze pricing and discount economics to support price setting and deal desk approvals with margin ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Garfield, NJ

Remote Help Desk information

See Garfield, NJ salary details

$13

$23

$34

How much do remote help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote help desk in Garfield, NJ is $23.84, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.73 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are popular job titles related to Remote Help Desk jobs in Garfield, NJ?

For Remote Help Desk jobs in Garfield, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Garfield, NJ look for?

The top searched job categories for Remote Help Desk jobs in Garfield, NJ are:

What cities near Garfield, NJ are hiring for Remote Help Desk jobs?

Cities near Garfield, NJ with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Garfield, NJ as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $49,590 per year, or $23.8 per hour.

Deskside

Hitachi, Ltd.

New York, NY • On-site, Remote

$22.25 - $28.25/hr

Full-time

Posted 7 days ago

Job description

Function
Enterprise Applications
Our Company
We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
Job description
Meet Our Team
Join our IT Support team responsible for providing reliable end-user technology support across the organization. You will work closely with employees, network administrators, system administrators, and other IT teams to resolve technical issues, deploy and maintain end-user devices, manage user access, and ensure a smooth IT experience throughout the employee lifecycle.
What You'll Be Doing
  • Provide Tier 1 and Tier 2 technical support through in-person, phone, and remote channels.
  • Troubleshoot and resolve desktop, laptop, hardware, software, printer, peripheral, and basic network issues.
  • Install, configure, maintain, and support Windows desktops/laptops and related applications.
  • Set up, image, configure, and deploy computers and mobile devices according to company standards.
  • Manage Active Directory user accounts, permissions, password resets, groups, and access.
  • Monitor, prioritize, resolve, and document incidents/service requests through the IT ticketing system.
  • Perform routine maintenance including software updates, OS patches, antivirus/endpoint protection, and security updates.
  • Support employee onboarding and offboarding, including equipment setup/retrieval and access provisioning/deprovisioning.
  • Perform desktop imaging/reimaging and asset management.
  • Maintain accurate hardware and software inventory.
  • Ensure devices and support activities comply with organizational IT security policies and procedures.
  • Escalate complex infrastructure, network, or system issues to appropriate Tier 3/network/system administration teams.
  • Collaborate with other IT teams on deployments, upgrades, migrations, and technology projects.
What You'll Bring to the Team
  • Hands-on experience providing Tier 1/Tier 2 desktop or end-user support.
  • Strong troubleshooting experience with Windows desktops/laptops, hardware, software, printers, and peripherals.
  • Hands-on experience with Active Directory, including user accounts, groups, permissions, password resets, and access management.
  • Experience with PC imaging, deployment, configuration, and asset management.
  • Experience supporting employee IT onboarding and offboarding.
  • Knowledge of Windows patching, antivirus/endpoint security, and basic IT security practices.
  • Experience using an ITSM/help desk platform such as ServiceNow, Jira Service Management, Remedy, or similar.
  • Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and network troubleshooting.
  • Experience providing both remote and onsite/in-person support.
  • Strong customer-service, communication, documentation, and problem-solving skills.

About us
We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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