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Remote Help Desk Jobs in Canton, MI (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently. Job ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Outlook PST files. Break/Fix troubleshooting experience in larger ...

G-TECH Services

Be Seen First

Technical Support Specialist - EV Charging Space

Detroit, MI · Remote

$30 - $35/hr

Warren, MI (Hybrid) / 100% remote Travel required (5-10% based on the business need) Contract ... Help establish consistent troubleshooting paths, escalation criteria, and issue resolution ...

ABB

VFD Technical Support Specialist

MI · Remote

Join us and help run what runs the world. This position reports to: Technical Support Team Lead ... The work model for the role is: remote, in the United States, supporting the Motion Drive Products ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development opportunities * Collaborative and supportive work environment How to Apply: Please submit your resume ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development opportunities * Collaborative and supportive work environment How to Apply: Please submit your resume ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Canton, MI

Remote Help Desk information

See Canton, MI salary details

$11

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$31

How much do remote help desk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk in Canton, MI is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.04 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Canton, MI?

The most popular types of Help Desk jobs in Canton, MI are:

What job categories do people searching Remote Help Desk jobs in Canton, MI look for?

The top searched job categories for Remote Help Desk jobs in Canton, MI are:

What cities near Canton, MI are hiring for Remote Help Desk jobs?

Cities near Canton, MI with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Canton, MI as of June 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $44,627 per year, or $21.5 per hour.

Inside Account Executive, Credit SaaS

NCC/ProMax

Detroit, MI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

#remote 
Who We Are

At NCC, we power credit-driven retailing for automotive dealerships—helping dealers close more deals, stay compliant, and maximize profitability.

Our platform combines a best-in-class credit and compliance engine with a fully integrated CRM and desking solution, giving dealerships everything they need to operate smarter and sell more.

We’re growing and looking for a high-impact seller who understands the dealership world from the inside out.

The Opportunity

As an Account Executive, you’ll play a key role in driving revenue growth across our existing customer base while identifying new dealership opportunities.

This is a consultative, high-activity sales role where your automotive and F&I expertise will directly translate into credibility, trust, and closed business.

If you’ve worked the desk, understand the pressures of the showroom, and can confidently connect software value to dealership performance, this role is built for you.

What You’ll Do
  • Own and execute a strategic sales plan to grow revenue across NCC and ProMax solutions
  • Drive upsell and expansion opportunities within existing dealership accounts
  • Build trusted relationships with GMs, F&I Managers, and Sales Leaders
  • Lead compelling product demos that clearly tie our solutions to dealership profitability
  • Partner with Marketing to generate a pipeline through targeted campaigns
  • Deliver an exceptional client experience to support retention and long-term growth
  • Stay ahead of industry trends, competitors, and emerging technologies
  • Represent NCC at industry events, trade shows, and conferences
  • Maintain accurate pipeline and activity tracking in CRM
✅ What You Bring
  • Hands-on automotive dealership experience in an F&I role (required)
  • 2+ years of B2B outbound / cold-calling sales experience
  • Proven success selling software or SaaS solutions (automotive experience strongly preferred)
  • Strong ability to communicate value, negotiate, and close deals
  • Track record of building and maintaining long-term client relationships
  • Highly self-motivated, competitive, and goal-driven
  • Comfortable working remotely with high accountability
  • Proficiency with CRM tools and Microsoft Office
  • Willingness to travel as needed for client meetings and industry events
What We Offer
  • $120K OTE (Base: $72K + $48K uncapped commission)
  • Monthly commission payouts
  • Unlimited PTO
  • Full benefits: medical, dental, vision
  • 401(k) with company match
  • Ongoing training and professional development
  • A fast-growing, supportive team with real opportunity for advancement
Hiring Process
  • Culture Index Assessment
  • Recruiter Screen
  • Hiring Manager Interview
  • Executive Interview
  • Offer
Why NCC?

We’re not just another SaaS company—we’re deeply embedded in the automotive space, building tools that directly impact dealership success. If you’re looking to leverage your F&I experience in a high-growth SaaS environment, this is your chance to make a bigger impact—and earn accordingly.

NCC is an equal opportunity employer and maintains a drug-free workplace.

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