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Remote Help Desk Jobs in Butler, NJ (NOW HIRING)

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

Mondo

Manager IT/ Senior System Administrator

Manhattan, NY · Remote

$90K - $100K/yr

Manage Help Desk tickets with timely resolution, clear communication, and SLA adherence. * Perform ... Support remote onboarding and offboarding for new hires across global offices. Qualifications * 5 ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Hear.com US

Remote Audiologist

New York, NY · On-site +1

At hear.com, you'll deliver expert hearing care entirely from home (no front desk, no parking, no ... helping people hear well to live well. This is teleaudiology at its most advanced, and we're ...

Hear.com US

Remote Audiologist

New York, NY · Remote

At hear.com, you'll deliver expert hearing care entirely from home (no front desk, no parking, no ... helping people hear well to live well. This is teleaudiology at its most advanced, and we're ...

Trimble, Inc.

Dedicated Engineer

New York, NY · On-site +1

$99K - $137K/yr

... help desk ticketing systems such as Jira Service Desk or Freshdesk alongside standard source ... Westminster, CO or Remote Travel Requirement: Up to 15% (willingness to travel to client sites as ...

Hear.com US

Remote Hearing Instrument Specialist

New York, NY · On-site +1

$42K - $58K/yr

At hear.com, you'll deliver expert hearing care entirely from home (no front desk, no parking, no ... helping people hear well to live well. This is teleaudiology at its most advanced, and we're ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Butler, NJ

Remote Help Desk information

See Butler, NJ salary details

$12

$23

$34

How much do remote help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote help desk in Butler, NJ is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What cities near Butler, NJ are hiring for Remote Help Desk jobs? Cities near Butler, NJ with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Product Support Analyst - Evening Shift - Maintenance Monitoring Center - Lower Manhattan, NY

Product Support Analyst - Evening Shift - Maintenance Monitoring Center - Lower Manhattan, NY

Adaptation

New York, NY • On-site, Remote

$21.50/hr

Full-time

Posted 20 days ago

Job description

We are looking for multiple Help Desk/IT Product Support Analysts to join our Evening Shift to help support a large IT Support Team program.
Location: After a two-week training period onsite in Lower Manhattan, position will be fully remote in the meantime, with the expectation that the job will eventually be full time onsite.
Job Requirements:
• Outstanding verbal and written communication skills required to relay technical requirements between lane technicians, product specialists, supervisors, and system administrators.
• Perform data analytics for all facilities in real time, quickly and accurately identify issues, issue timely alerts to key personnel, and follow through to ensure the issues are properly resolved and documented.
• Maintain an exceptional level of service and adhere to contractual customer performance requirement. Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
• Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
• Using available tools, ascertain the root causes to identify issues. Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
• Log and track calls and maintain history records and related problem documentation.
• Attention to detail both in communications and monitoring requirements for production systems.
• As required and instructed by management, identify trends, causes and effects, etc. and recommend enhancements to better or outperform Key Performance Indicators (KPI).
• As required and instructed by management, assess internal reports to spot system shortcomings and/or recommend system maintenance to mitigate performance degradation.
• Identify problems to efficiently mitigate system downtime in a timely manner.
• Direct and provide remote support for Lane Technicians to ensure seamless system operations.
• Maintain an exceptional level of service and adhere to required customer performance requirements to keep the department contractually compliant.
• Shift assignments are determined by the MMC Manager.
Required Skills & Experience:
o One Help Desk System or equivalent help desk tracking software.
o Basic MS Office Software Experience, specifically - Excel, Word, Teams
Education: High school diploma or general education degree (GED) required, post High School education in a technical or analytical field preferred.
Pay: $21.50 hourly
ABOUT ADAPTATION
Join ADAPTATION as we are building a strong Product Support Analyst team. We provide public sector and Fortune 500 companies with transformation consulting services to help understand new ways of working. We partner with our clients, integrators and technology experts to enable us to focus on our core competency - people and their journey through transformation.
www.adaptation-inc.com

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