Remote Help Desk Jobs in Boone, NC (NOW HIRING)

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Supervisor, Network Segmentation you will lead a team of Firewall and Segmentation Engineers and contractors in the delivery and support of secure, highly available firewall and segmentation services. We ask that you have leadership and operational management capabilities, including oversight of ticket queues, Service level agreement performance, and incident response, while balancing competing operational and project priorities.

You will report to the Network Services Manager. This is a remote position.

• Team Leadership & Oversight

  • Oversee a team of Firewall and Microsegmentation Engineers (junior through senior level).

  • Assign and prioritize daily tasks, incidents, problems and change requests.

  • Promote accountability by setting clear goals, and measurable performance outcomes.

• Operational Excellence

  • Ensure adherence to ITIL processes (Incident, Problem, Change Management).

  • Monitor ticket queues and ensure resolution per Service level agreement.

  • Validate patching, backups, and maintenance activities are completed accurately.

  • Ensure compliance with security baselines and audit requirements.

  • Produce weekly/monthly operational reports (incidents, Service level agreement compliance, capacity trends).

  • Identify gaps in operational workflows and propose automation or process enhancements.

  • Partner with Problem Management to validate permanent fixes and reduce operational risk.

• Escalation Management

  • Be the primary escalation point for high priority incidents

  • Lead response efforts during highseverity or businessimpacting incidents, ensuring rapid assessment.

  • Provide updates to leadership and partners throughout major incident response activities.

  • Drive root cause analysis and ensure corrective and preventive actions are documented and implemented.

  • Review recurring incidents and systemic issues, escalating patterns for longterm remediation.

• Stakeholder Collaboration

  • Communicate status of critical incidents and planned changes to management and partners.

  • Collaborate with architecture and security teams for cross-platform plans.

  • Partner with other Network Services teams to ensure smooth handoff of new solutions into production and readiness for ongoing operations.

  • Work with compliance, audit, and risk teams to support evidence collection, remediation tracking, and adherence to IT governance requirements

  • Coordinate with network, database, application, and service desk teams to resolve crossfunctional issues and align operational activities.

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience

• 4+ years experience in networking, security, or network segmentation

• Advanced issue resolution for complex network and security issues

• Strong understanding of network segmentation strategies and architectures across complex environments (vaults, manufacturing networks, specialty isolated networks) Experience managing large-scale firewall environments (Palo Alto Panorama, physical and cloud-based deployments) Knowledge of GlobalProtect VPN deployments across multi-region environments Hands-on experience with Citrix ADC configuration, maintenance, and performance tuning Experience with Microsegmentation platforms (Guardicore), including policy implementation and vendor coordination

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $116,800 to $146,000 per year.

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Why Westinghouse?

Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

• 401(k) with Company Match Contributions to support employees' retirement

• Paid Vacations and Company Holidays

• Opportunities for Flexible Work Arrangements to promote work-life balance

• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

• Global Recognition and Service Programs to celebrate employee accomplishments and service

• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality

• Integrity and Trust

• Customer Focus and Innovation

• Speed and Passion to Win

• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities

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