ZipRecruiter

Log In

2

Remote Help Desk Hospital Jobs in Raleigh, NC (NOW HIRING)

VIVA USA INC

Helpdesk Analyst

Durham, NC · On-site +1

$19.25 - $26.50/hr

Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ... Service Desk). - Highly desired Experience supporting Epic applications (e.g., Ambulatory ...

Self Help

Network Administrator

Durham, NC · Remote

This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ... Coordinate, plan, design, and maintain data networks andservices, assist help desk ticketing system ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

Deloitte

Hospital Billing Coordinator

Raleigh, NC · Remote

$50K - $60K/yr

As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Deloitte

Hospital Billing Operator

Raleigh, NC · Remote

$17.75 - $22.75/hr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

VIVA USA INC

IT Operations Professional

Cary, NC · On-site +1

Performs 2nd-level user help desk activities, individual coaching and trainings. Impacts: Needs ... remote, eastern time zone preferred VIVA is an equal opportunity employer. All qualified applicants ...

Acara Solutions

IT Operations Specialist

Cary, NC · On-site +1

$39.14 - $42.85/hr

Cary, NC (Remote) Employment Type: Contract (6 months) Industry: Manufacturing Compensation: $39.14 ... Performs 2nd-level user help desk activities, individual coaching and training. * Needs ...

Danaher

Senior Software Engineer - USA Remote

Raleigh, NC · Remote

$119K - $157K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... microscopes with hospital information systems. * Ensure software solutions are implemented ...

Danaher

Senior Software Engineer - USA Remote

Durham, NC · Remote

$118K - $156K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... microscopes with hospital information systems. * Ensure software solutions are implemented ...

next page

Showing results 1-20

All JobsHelp Desk Hospital JobsRemote Help Desk Hospital JobsRemote Help Desk Hospital Jobs in Raleigh, NC

Remote Help Desk Hospital information

See Raleigh, NC salary details

$12

$22

$32

How much do remote help desk hospital jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote help desk hospital in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Hospital professional, and why are they important?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What is a Remote Help Desk Hospital job?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.
What are the most commonly searched types of Help Desk Hospital jobs in Raleigh, NC? The most popular types of Help Desk Hospital jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Help Desk Hospital jobs? Cities near Raleigh, NC with the most Remote Help Desk Hospital job openings:
Remote Help Desk Hospital jobs near you
EHR Helpdesk Analyst 1st Shift (Remote)

EHR Helpdesk Analyst 1st Shift (Remote)

Serigor, Inc.

Raleigh, NC • On-site, Remote

$20 - $27.25/hr

Full-time

Posted yesterday

Job description

Job Title: EHR Helpdesk Analyst 1st Shift (Remote)
Location: Raleigh, NC
Duration: 12 Months with possible extension
Job Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities:
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

*The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
1st
7AM - 3:30 PM
Skills:
Skill
Required/Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with ServiceNow or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired

Apply