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Remote Help Desk Hospital Jobs in Michigan (NOW HIRING)

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services Server ...

New

TEKsystems

Service Desk Technician

Livonia, MI · Remote

$18/hr

Description Service Desk Support for customer supporting end users remotely Skills Help desk ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

GDI Infotech

Level 3 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within ... Help desk, technical support, troubleshooting, or service experience * Basic understanding of ...

Harris

Deal Desk Contracts Administrator

Wyoming, MI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

Deal Desk Contracts Administrator

Wyoming, MI · On-site +1

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... The role is remote and is for anyone who can work remotely in the US or Canada. What your impact ...

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All JobsHelp Desk Hospital JobsRemote Help Desk Hospital JobsRemote Help Desk Hospital Jobs in Michigan

Remote Help Desk Hospital information

What is a remote help desk hospital?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What are the key skills and qualifications needed to thrive as a remote help desk hospital professional?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the most commonly searched types of Help Desk Hospital jobs in Michigan?

The most popular types of Help Desk Hospital jobs in Michigan are:

What cities in Michigan are hiring for Remote Help Desk Hospital jobs?

Cities in Michigan with the most Remote Help Desk Hospital job openings:

Remote Help Desk Hospital jobs near you
Infographic showing various Remote Help Desk Hospital job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Level 2 Help Desk Technician

Centaris

Sterling Heights, MI • Remote

$18.50 - $25.25/hr

Full-time

Medical, Life, Retirement

Posted 2 days ago

New

Job description

Description

Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company!


Do you like to solve problems and help people?  Are you client focused and an effective communicator with end users? Do you have a passion for technology?  If so, this is the role for you!


Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits! 


The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.


The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.  This job can be performed remotely from your home, but candidates must reside in the state of Michigan.



Job Details:


Responsibilities:


Responsibilities:


Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft's core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.

Work closely with service delivery coordinator determining availability to work on requests.

Create, triage, and document all work as service tickets.

Provide prompt resolution to tickets and excellent customer service to clients

Participate in on-call rotation.

Requirements

Requirements:

Education and Experience:


IT related degree and/or professional IT certifications and/or equivalent experience.     

Natural curiosity/interest in technology.

Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications

Advanced understanding of operating systems, business applications, printing systems, and network system

Basic firewall knowledge

Intermediate knowledge of the following and ability to identify and resolve issues related to: 

Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services

Server virtualizations and shared storage technologies

LAN/WAN Networking, Printing, and Wi-Fi

Remote Access Solution and Support: VPN and Terminal Services.


Skills:


The skills listed below are ideal. They are not all required.


Sense of urgency

Must have attention to detail and follow-up skills.

Must have great communication skills and be comfortable taking phone calls

Ability to multi-task and adapt to changes quickly


Benefits:

  • Health Insurance 
  • Disability 
  • Life Insurance
  • 401 K
  • Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. 


Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.  

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