Remote Help Desk Analyst Jobs in Fargo, ND (NOW HIRING)

We are seeking a detail-oriented and collaborative Program Analyst to join our team. This role will partner closely with business stakeholders to unlock value through critical software tools that support our People & Culture strategy. The Program Analyst will support, train, configure, integrate, test, and implement specific core applications in the company and will assist with building reports, dashboards, imports, and notifications to support managers with making informed and timely decisions. Ideal candidates will have a passion for optimizing systems, a knack for translating business needs into technical solutions, and a commitment to continuous improvement.

Location & Travel Details:This position can be remote, or based in one of our main offices. Will travel once per year for training for up to three days.

Company Overview

MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure market sectors. Our industrial expertise includes building products manufacturers, decarbonization, power generation facilities, manufacturing plants and mining. In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. 

MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. 

Our company is experiencing rapid growth and provides numerous opportunities for qualified, talented, and motivated professionals. As a member of the MasTec team, you will engage in exciting new projects and benefit from a culture that prioritizes professional development and support for skill enhancement. We foster a creative and innovative environment that is, above all, supportive. Our goal is to cultivate a respectful workplace where all employees feel valued, included, and empowered to become innovative leaders in our industry.

The Clean Energy & Infrastructure Group comprises the following market sectors and operating companies: Industrial: Casey Industrial, Phoenix Industrial, MasTec Industrial; Infrastructure: American Civil Constructors West Coast, Cash Construction, FNF Construction, Lemartec Corporation, MasTec Civil, Precision Aggregate Products, Ragnar Benson Construction, Saiia, William Charles Construction, William Charles Electric; Renewables:  IEA Constructors, Wanzek Construction, White Construction.

• Assist in the planning, design, development and implementation of enhancements to, Viewpoint Vista, Viewpoint Vista Web, pVault, Oracle Fusion and other existing core applications and provide recommendations on new systems being considered.
• Design and build core application reports, dashboards, imports and notifications to assist managers with efficient data capture and making informed and timely decisions.
• Act as a backup Administrator of Viewpoint Vista, Viewpoint Vista Web, pVault, Oracle Fusion and other core the company applications as assigned.
• Assist in providing regular review of appropriate program, security and report access that conforms with SOX requirements.
• Apply communication, analytical and problem-solving skills to identify, relay and resolve process and system issues to maximize the benefit of company core applications.
• Provide guidance and assistance to all users with core application questions or concerns.
• Meet with decision makers, process owners, and end users to help define business requirements and systems goals and identify and resolve business application issues.
• Compile and manage information requests whether creating internally or working with outside consultants for all teams in the designated tools.
• Communicate the status of requests and projects to management.
• Assist in developing, executing, and documenting test plans for all Viewpoint Vista, Viewpoint Vista Web, pVault, Oracle Fusion and other core company System Upgrades.
• Conduct or coordinate training on Viewpoint Vista, Viewpoint Vista Web, pVault, Oracle Fusion and other core applications as needed and as determined by management.
• Serve on task teams (Application Vendor Analysis, Process and Policy Research, etc.)
• Work with internal and external auditors as needed.
• Maintain and enhance skills through formal and informal training opportunities.
• Mentor and provide guidance to junior members of the team
• Other duties as assigned

Education and Work Experience Requirements:

• Bachelor’s degree (BA/BS) in Management Information Systems, Business or other related field or 1-2 years related experience and/or training or equivalent combination of education and experience. 

Knowledge, Skills and Abilities Required:

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the company’s Zero Injury principles
• Proven experience with UKG, iCIMS, ViewPoint, Oracle Fusion, B2W, Procore and other company Core Applications
• Work effectively with teams utilizing a customer centered approach
• Excellent written, oral and interpersonal communication skills
• Write reports, business correspondence and procedure manuals
• Effectively present information and respond to questions from groups of users, managers, and customers

What's in it for You

Financial Wellbeing

• Compensation $65,000-$82,000 / year, commensurate with experience
• Competitive pay with ongoing performance review and merit increase
• 401(k) with company match & Employee Stock Purchase Plan (ESPP)
• Flexible spending account (Healthcare & Dependent care)

Health & Wellness

• Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
• Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount

• Discounted National Gym Membership Network

Family & Lifestyle

• Paid Time Off, Paid Holidays, Bereavement Leave
• Military Leave, including Differential Pay and Benefits Continuation
• Employee Assistance Program

Planning for the Unexpected

• Short and long-term disability, life insurance, and accidental death & dismemberment
• Voluntary life insurance, accident, critical illness, hospital indemnity coverage
• Emergency Travel Assistance Program
• Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

#LI-Remote

#LI-IC1

Education and Work Experience Requirements:

• Bachelor’s degree (BA/BS) in Management Information Systems, Business or other related field or 1-2 years related experience and/or training or equivalent combination of education and experience. 

Knowledge, Skills and Abilities Required:

• Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the company’s Zero Injury principles
• Proven experience with UKG, iCIMS, ViewPoint, Oracle Fusion, B2W, Procore and other company Core Applications
• Work effectively with teams utilizing a customer centered approach
• Excellent written, oral and interpersonal communication skills
• Write reports, business correspondence and procedure manuals
• Effectively present information and respond to questions from groups of users, managers, and customers

What's in it for You

Financial Wellbeing

• Compensation $65,000-$82,000 / year, commensurate with experience
• Competitive pay with ongoing performance review and merit increase
• 401(k) with company match & Employee Stock Purchase Plan (ESPP)
• Flexible spending account (Healthcare & Dependent care)

Health & Wellness

• Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children
• Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount

• Discounted National Gym Membership Network

Family & Lifestyle

• Paid Time Off, Paid Holidays, Bereavement Leave
• Military Leave, including Differential Pay and Benefits Continuation
• Employee Assistance Program

Planning for the Unexpected

• Short and long-term disability, life insurance, and accidental death & dismemberment
• Voluntary life insurance, accident, critical illness, hospital indemnity coverage
• Emergency Travel Assistance Program
• Group legal plan

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. 

MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at https://reportfraud.ftc.gov/.

MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.

#LI-Remote

#LI-IC1