Spanish Bilingual Healthcare Call Center Representative Location: Remote (Virtual Environment) Company: Trusted Leader in Healthcare Services Are you fluent in both Spanish and English? Do you have a ...
Spanish Bilingual Healthcare Call Center Representative Location: Remote (Virtual Environment) Company: Trusted Leader in Healthcare Services Are you fluent in both Spanish and English? Do you have a ...
$90K - $114K/yr
As part of the Remote Health Monitoring Service, you will use your clinical expertise to assess, monitor and support clients, developing tailored care plans that promote self-management, improve ...
$90K - $114K/yr
As part of the Remote Health Monitoring Service, you will use your clinical expertise to assess, monitor and support clients, developing tailored care plans that promote self-management, improve ...
Dementia Program Coordinator - Remote
Mobile, AL · Remote
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Self-motivated, structured, and able to thrive in a fast-changing startup environment ... Preferred: * Experience in healthcare coordination, patient services, or caregiver support.
Dementia Program Coordinator - Remote
Mobile, AL · Remote
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Self-motivated, structured, and able to thrive in a fast-changing startup environment ... Preferred: * Experience in healthcare coordination, patient services, or caregiver support.
Remote Patient Monitoring (RPM) Nurse
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Remote Patient Monitoring (RPM) Nurse
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Remote Care Manager Location: Remote The Care Manager will be assigned a patient panel based on ... Compensation Structure Esrun Health utilizes a productivity-based pay structure : $10.00 per ...
$10/hr
Remote Care Manager Location: Remote The Care Manager will be assigned a patient panel based on ... Compensation Structure Esrun Health utilizes a productivity-based pay structure : $10.00 per ...
Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital ... Previous experience working in small business or startup environments where individuals wear ...
Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital ... Previous experience working in small business or startup environments where individuals wear ...
Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital ... Previous experience working in small business or startup environments where individuals wear ...
Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital ... Previous experience working in small business or startup environments where individuals wear ...
Remote Registered Nurse Chronic Care Management
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Florence, AL · On-site +1
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LICENSED Outpatient Mental Health Therapist Alabama REMOTE
Dothan, AL · On-site +1
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LICENSED Outpatient Mental Health Therapist Alabama REMOTE
Dothan, AL · On-site +1
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Remote Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents live-changing problems before they happen for patients ...
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Quick apply
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CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
CLF Consultants LLC (CLFC Healthcare & Communications) is building its nationwide Video Remote Interpreting (VRI) pool of pre-certified ASL interpreters to support sign language interpreter services ...
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Remote | Flexible Hours | Performance-Based If you're a wellness or healthcare professional seeking a new chapter with greater growth, flexibility, and meaning, we're here for the pivot. We partner ...
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Remote Flexible Hours Performance-Based If you're a wellness or healthcare professional seeking a new chapter with greater growth, flexibility, and meaning, we're here for the pivot. We partner with ...
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Remote Healthcare Startup information
What does a typical workday look like at a remote healthcare startup?
At a Remote Healthcare Startup, your workday often involves a blend of virtual team meetings, cross-functional collaboration, and focused independent work on projects like product development, user support, or strategic planning. You may interface regularly with clinicians, engineers, and customer success teams to ensure compliance and deliver seamless services. Flexibility is key, as priorities can shift quickly in a startup environment. You'll use digital tools to track progress, communicate, and help drive innovation in healthcare delivery.
What is a remote healthcare startup?
A Remote Healthcare Startup job involves working for a new or growing company that provides healthcare services, technology, or solutions remotely. These roles can range from telemedicine providers and healthcare tech developers to administrative and support positions. Employees typically work from home or other remote locations, using digital tools to communicate with patients, providers, or teams. These jobs offer flexibility but often require strong technical skills, healthcare knowledge, and adaptability.
What are the key skills and qualifications needed to thrive in the remote healthcare startup position, and why are they important?
To succeed in a Remote Healthcare Startup, you need strong business acumen, knowledge of healthcare regulations, and experience in digital health or telemedicine services. Familiarity with HIPAA-compliant communication platforms, project management software, and data analytics tools is essential. Excellent communication, entrepreneurial mindset, and adaptability to fast-changing environments set standout contributors apart. These strengths are vital for navigating complex healthcare landscapes, building innovative solutions, and scaling a remote-first company.

Remote - Spanish Bilingual Healthcare Call Center Representative
Montgomery, AL • On-site, Remote
Full-time
Medical, Dental, Vision, Life
Re-posted 27 days ago
VXI Global Solutions rating
4.9
Based on 27 frontline employees who took The Breakroom Quiz
57th of 71 rated call and contact centers
Job description
We're committed to bringing passion and customer focus to the business.
Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services
Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!
As a Spanish Bilingual Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.
What You'll Be Doing:
- Customer Interactions:
- Manage inquiries in areas such as Member Services, Medicare, and Billing, assisting Spanish- and English-speaking customers.
- Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.
- Quality Service:
- Uphold the organization's philosophy of extraordinary customer relations.
- Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.
- Problem Resolution:
- Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
- Document all member interactions meticulously following established procedures.
- Healthcare Knowledge
- Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
- Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.
- Operational Excellence
- Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
- Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.
- Performance Metrics:
- Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.
- Compliance and Ethics:
- Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
- Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.
- Tools and Systems:
- Use multiple systems/screens while assisting callers effectively
- Navigate CRM, EMR/EHR, and ticketing platforms effectively
What You Bring:
- Experience:
- Fluency in both Spanish and English (spoken and written) is required.
- Minimum of two (2) years of customer service or healthcare member-interaction experience.
- Previous call center experience and/or prior experience in the health insurance industry (preferred).
- Education:
- High School Diploma or GED required.
- Skills:
- Outstanding written and verbal communication skills.
- Proven analytical and problem-solving abilities.
- Ability to respond concisely and clearly to customer queries.
- Strong critical thinking and problem-solving skills.
- Typing speed of at least 35 WPM with a 5% or lower error rate.
Success Factors for Working from Home
- To thrive in this remote role, you'll need:
- Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.
- Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
- Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
What You Will Get:
- Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
- Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
- Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
- Career Growth: Abundant advancement opportunities within the organization.
- Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
- Unique Perks:
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.
Join Our Team:
If you are a motivated Spanish-English bilingual professional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What VXI Global Solutions employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About VXI Global Solutions
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Los Angeles, CA, US
Year founded
1998