Remote Healthcare Management Jobs in Springfield, MA

Role Summary

The Product Strategy Lead Analyst supports the strategy, execution, and ongoing management of vendor-enabled product programs. This role partners across sales, technology, operations, legal/compliance, communications, and vendor relationships to ensure program direction, sales enablement, implementation documentation, and operating processes remain aligned to business objectives and market needs. The role may support one or more vendor programs for Cigna Medical clients.

Key Responsibilities

Program Strategy & Vendor Partnership Support

• Partner with matrix stakeholders to support the overall strategy, operating model, and roadmap for assigned vendor-enabled product program(s).
• Help translate strategic priorities into practical execution steps, including sales enablement, operational readiness, documentation updates, and partner engagement routines.
• Document operational, technical, reporting, eligibility, and communication requirements required for successful implementation and expansion of product programs.
• Prepare for and participate in internal and external meetings, capturing key decisions, action items, risks, and follow-ups to keep work moving forward.

Sales Enablement & Market Support

• Maintain and refresh sales rules of engagement to ensure sales teams have clear guidance on program positioning, eligibility, escalation paths, and approved processes.
• Ensure sales resource site materials remain current, accurate, and aligned to approved program guidance.
• Create and update sales-facing materials, including training decks, talking points, FAQs, and other enablement resources; over time, build capability to independently deliver training to sales audiences.
• Manage regular sales pipeline reporting, including intake, status tracking, trends, follow-up needs, and partner-ready summaries.
• Provide sales support through timely responses, issue triage, RFP input, and coordination with internal subject matter experts as needed.

Implementation, Documentation & Technology Coordination

• Ensure the technical implementation design document remains current and aligned to the applicable Statement of Work (SOW), approved operating processes, and program requirements.
• Troubleshoot issues that arise during implementation or ongoing operations, partnering with technology, operations, data, eligibility, reporting, and vendor contacts as appropriate.
• Support readiness activities, including documentation reviews, issue tracking, implementation checkpoints, and clear handoffs across business and technology partners.

Communications, Governance & Cross-Functional Execution

• Develop clear communications for internal stakeholders, sales teams, and matrix partners to support awareness, alignment, process adherence, and change readiness.
• Work effectively with key matrix partners across product, sales, technology, implementation, operations, legal/compliance, contracting, marketing/communications, and vendor management.
• Support RFP library management by maintaining approved responses, updating recurring content, and coordinating review cycles to ensure materials remain accurate and reusable.
• Identify process improvement opportunities and recommend practical enhancements to improve consistency, speed, quality, and stakeholder experience.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• Experience supporting product management, program management, vendor management, sales enablement, implementation, operations, or a related business function.
• Demonstrated ability to manage multiple workstreams, maintain accurate documentation, and coordinate follow-through across matrix partners.
• Strong communication skills with the ability to simplify complex information for sales, business, technology, and product audiences.
• Comfort working with ambiguity, escalating risks appropriately, and recommending pragmatic solutions.

Success Measures

• Program materials, technical documentation, and sales resources are accurate, current, and easy for stakeholders to use.
• Sales teams receive timely guidance, reporting, and support that improves consistency and confidence in the market.
• Implementation and operational issues are triaged quickly with the right business and technology partners engaged.
• RFP library content and recurring communications are maintained with appropriate review and governance.
• Matrix partners view the role as a reliable connector who supports strategy, execution, and continuous improvement.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 81,200 - 135,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.