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Remote Healthcare Customer Service Jobs in Baton Rouge, LA

Amedisys, Inc.

Wound Care Director

Baton Rouge, LA · Remote

Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA ... Conducts remote chart and wound image reviews for high-risk patients with wounds and provides ...

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Remote Healthcare Customer Service information

See Baton Rouge, LA salary details

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How much do remote healthcare customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote healthcare customer service in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are the most commonly searched types of Healthcare Customer Service jobs in Baton Rouge, LA?

The most popular types of Healthcare Customer Service jobs in Baton Rouge, LA are:

What are popular job titles related to Remote Healthcare Customer Service jobs in Baton Rouge, LA?

For Remote Healthcare Customer Service jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service jobs in Baton Rouge, LA look for?

The top searched job categories for Remote Healthcare Customer Service jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Remote Healthcare Customer Service jobs?

Cities near Baton Rouge, LA with the most Remote Healthcare Customer Service job openings:

Remote Healthcare Customer Service jobs near you
Infographic showing various Remote Healthcare Customer Service job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Remote Customer Service & Sales Representative

McQuade Organization

Baton Rouge, LA • Remote

Full-time

Re-posted 6 days ago

Job description

  1. Provide professional customer service and support to clients
  2. Conduct virtual client appointments and consultations
  3. Identify client needs and recommend appropriate benefit solutions
  4. Educate clients on available programs and coverage options
  5. Follow established customer service and sales processes
  6. Complete client enrollment and follow-up activities
  7. Maintain accurate client records and documentation
  8. Participate in virtual team meetings, training, and coaching
  9. Work toward individual and team performance goals
  1. Strong verbal and written communication skills
  2. Reliable, professional, and organized
  3. Comfortable working in a remote environment
  4. Willing to complete required state licensing
  5. Own a laptop/desktop, reliable internet, and a quiet workspace

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