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Remote Healthcare Customer Service Jobs in Georgia

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Remote Healthcare Customer Service information

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$8

$15

$22

How much do remote healthcare customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote healthcare customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are popular job titles related to Remote Healthcare Customer Service jobs in Georgia?

For Remote Healthcare Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service jobs in Georgia look for?

The top searched job categories for Remote Healthcare Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Remote Healthcare Customer Service jobs?

Cities in Georgia with the most Remote Healthcare Customer Service job openings:

Remote Healthcare Customer Service jobs near you
Infographic showing various Remote Healthcare Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Hollis Cobb Associates

Duluth, GA • Remote

$14.75 - $20/hr

Full-time

Posted 23 days ago

Job description

Position Summary:

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
  • Maintain a high volume of inbound calls
  • Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
  • May work accounts assigned to Hollis Cobb in EHR work queues
  • Adhere to the production standards set for the department and client
  • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
  • Other duties as assigned by manager

    Required Previous Experience:

    • Working in a healthcare call center and/or hospital environment
    • Thorough understanding of health insurance

     KNOWLEDGE, SKILLS & ABILITIES:

    • Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
    • Self-motivated; critical thinker
    • Strong organizational, written and communication skills
    • Ability to work from home, while always maintaining a professional atmosphere
    • Must be able to read and interpret an EOB
    • Working knowledge of HIPAA
    • Knowledge of Medicare, Medicaid
    • Knowledge of other contract payers (HMO, PPO)
    • Advanced computer and typing skills using Microsoft Word, Excel
    • Communication that demonstrates the ability to deliver a concise message with clear receptivity
    • Sensitivity to our client’s needs and matching our performance to deliver results

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION & EXPERIENCE

    • High school diploma or equivalent - required
    • 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
    • Epic – required
    • CPAR, CHAA, and CFC Certifications - preferred

    PHYSICAL SKILLS AND ABILITIES

    While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.

    WORK ENVIORNMENT 

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment.  Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.  All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

    Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits

    https://www.holliscobb.com/state-specific-benefits/

    Apply