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Remote Healthcare Customer Service Representative Jobs in Rochester, NY

EAG-LED

Be Seen First

Outside Sales Representative

Rochester, NY · Remote

$50K - $250K/yr

Free training with no start-up cost * Remote, work from anywhere * Set your own hours ... EAG-LED products and customer service are truly unparalleled in terms of performance and value, and ...

HMG Careers

Sales Executive - Remote

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Insurance Agent

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Valera Health

Mental Health Therapist

Rochester, NY · On-site +1

We are committed to delivering compassionate mental health care that is accessible and affordable ... Provide an array of mental health services to promote individualized patient recovery primarily ...

HMG Careers

Remote Life Insurance Agent

Rochester, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs in Rochester, NY

Remote Healthcare Customer Service Representative information

See Rochester, NY salary details

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How much do remote healthcare customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote healthcare customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does a remote healthcare customer service representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by remote healthcare customer service representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Rochester, NY? For Remote Healthcare Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Rochester, NY with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Pharmaceutical Rep - Cardiology

Innovativ Pharma, Inc.

Pittsford, NY • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Pharmaceutical SalesTerritory Representative - Primary Care (Entry Level-Specialty)

Are you looking for a lucrative career where you can make a big difference in the health of others.  Does a patient-focused, innovation-driven company that will inspire you and support your Pharmaceutical Sales Rep career sound like what you are looking for? If so, be empowered to take charge of your future and join us as a one of our Pharmaceutical Sales Rep team members.

Each one of our professional Pharmaceutical Sales Representatives educates, promotes and sells pharmaceutical/healthcare products to Physicians and other specialized medical or healthcare providers.  If you join our team as a Pharmaceutical Sales Representative you will manage your territory in order to maintain existing physician groups, clinics and proprietary primary care offices. As a member of the Pharmaceutical Sales Rep team, you will work closely with management and others to achieve sales goals and objectives. Our company provides quality consultative service, coordinate and integrate outside alliances, as well as other internal personnel and resources to fit customer needs. 

We have an unwavering dedication to put people first and we strive toward Better Health and a Brighter Future for people through leading innovation in medicine. Pharmaceutical sales is an excellent career choice for job-seekers because it offers excellent potential -- in career growth, income, and benefits. 

Pharmaceutical Sales Rep Major Duties:  

* Customer focus/Building Positive Relationships-Penetration of large accounts and identifying key decision makers.

* Creative thought process in developing a customer base.

* Create territory plan including goals and resource allocation (coverage, sampling, grant/education proposals, etc. for key customers).

* Gain formulary acceptance/compliance with managed care accounts.

* Scientific understanding of clinical papers.

* Utilize consultative skills in assisting customer with their business

* Market/sell Vertical Products

Requirements

Pharmaceutical Sales Rep Requirements/Experience/Qualifications:

* Some sales experience and/or abilities

* Consultative selling experience preferred.

* Must be able to work remotely and the ability to use ZOOM software.

* Excellent written and oral communication skills.

* Ability to target health professionals to maximize sales growth and increase product volume.

* Posses effective selling skills and product knowledge to influence targeted health care professionals to prescribe promoted products. 

* Analyze territory information to optimize routing and achieve sales results. 

* Utilize sales tools, resources and supporting analysis to plan activity. 

* Develop and execute plans to maximize selling resources. 

* Pre-call plan to match health care professionals' (HCP) needs. 

* Leverage data and customer knowledge to build discussions around HCP's and patients' needs.

* Actively pursue continuous learning and professional development on efficient sales, communication and product knowledge training.

* Perform company business in accordance with all regulations and policies and procedures. 

* Demonstrate high ethical and professional standards at all times.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)

Here, every Pharmaceutical Sales Rep matters and you will be a vital contributor to our inspiring, bold mission. 

If you are qualified you will hear back from our Human Resource staff to proceed in the hiring process.

We are a EEO employer of minorities, women, disabled, protected veterans, and considers qualified applicants with criminal histories in accordance with applicable laws.

Apply