ZipRecruiter

Log In

2

Remote Healthcare Customer Service Representative Jobs in Port Richey, FL

Imagenet

Healthcare CSR - Remote

Tampa, FL · On-site +1

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer ... Job Type: Full-time - 100% Remote Position Schedule: Monday-Friday Pay: $16.00 - $18.00 per hour ...

New

Imagenet

Healthcare CSR - Remote

Tampa, FL · Remote

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer ... Job Type: Full-time - 100% Remote Position Schedule: Monday-Friday Pay: $16.00 - $18.00 per hour ...

New

ImagenetLLC

Healthcare CSR - Remote

Tampa, FL · Remote

$16 - $18/hr

Healthcare Customer Service Representative We are seeking a detail-oriented Healthcare Customer ... Job Type : Full-time - 100% Remote Position Schedule : Monday-Friday Pay: $16.00 - $18.00 per hour ...

New

Elevating Solutions LLC

Customer Service Rep

Tampa, FL · Remote

$10 - $15/hr

We are looking for a motivated and professional Customer Service Representative to join our team as an independent contractor. In this role, you will be responsible for providing excellent customer ...

next page

Showing results 1-20

All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs in Port Richey, FL

Remote Healthcare Customer Service Representative information

See Port Richey, FL salary details

$8

$16

$23

How much do remote healthcare customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote healthcare customer service representative in Port Richey, FL is $16.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.56 per hour, depending on experience, location, and employer.

What does a remote healthcare customer service representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.

What are the most common challenges faced by remote healthcare customer service representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Port Richey, FL?

For Remote Healthcare Customer Service Representative jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service Representative jobs in Port Richey, FL look for?

The top searched job categories for Remote Healthcare Customer Service Representative jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Remote Healthcare Customer Service Representative jobs?

Cities near Port Richey, FL with the most Remote Healthcare Customer Service Representative job openings:

Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Port Richey, FL as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,662 per year, or $16.7 per hour.

Healthcare CSR - Remote

Tampa, FL • On-site, Remote

Imagenet
See more jobs at Imagenetexternal

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Healthcare Customer Service Representative
We are seeking a detail-oriented Healthcare Customer Service Representative to join our call center team. This role is essential in verifying insurance eligibility and benefits prior to patient services, ensuring accurate data entry and a smooth experience for both patients and internal teams. The ideal candidate thrives in a fast-paced, high-volume environment and delivers excellent customer service over the phone.
Job Type: Full-time - 100% Remote Position
Schedule: Monday-Friday
Pay: $16.00 - $18.00 per hour DOE
Key Responsibility:
  • Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
  • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
  • Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
  • Communicate with patients to clarify insurance coverage and respond to basic inquiries
  • Collaborate with clinical and billing teams regarding eligibility and authorization status
  • Identify and resolve discrepancies in insurance information; escalate complex cases as needed
  • Maintain compliance with HIPAA and patient privacy regulations
  • Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
  • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
  • Update and maintain patient demographic and insurance data in internal systems
  • Document benefit details: copayments, deductibles, coinsurance, out-of-pocket maximums
  • Communicate clearly and professionally with patients regarding coverage
  • Collaborate with internal teams to resolve discrepancies and escalate complex cases
  • Ensure compliance with HIPAA and privacy regulations

Requirements:
  • 1-2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing)
  • Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber
  • Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences
  • Proficient in navigating healthcare systems; experience with EHRs preferred
  • Demonstrated excellence in customer service and client interaction
  • Clear and professional communication skills
  • Must successfully pass a criminal background check

Preferred Experience:
  • Experience in high-volume healthcare settings (e.g., specialty practices, call center)
  • Familiarity with major insurance payers
  • Strong adherence to daily schedules, tasks, and performance metrics
  • Ability to multitask effectively while maintaining high attention to detail
  • Self-motivated, well-organized, and skilled in time management and problem-solving
  • Capable of working independently and collaboratively within a team environment

WORK FROM HOME REQUIREMENTS
  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide a speed test.
  • Ability to directly hardwire to your modem
  • Required to have a quiet dedicated work area.

What We Offer:
  • Paid training period
  • Medical, Dental, Life, Vision, HSA, 401K
  • 7 Paid Holidays with no wait time to qualify
  • 6 PTO days (after 90 days)
  • Equipment provided

About Imagenet
Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients.
Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve.
Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.
Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.

Apply