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Remote Healthcare Customer Service Representative Jobs in Decatur, GA

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Remote Healthcare Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do remote healthcare customer service representative jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote healthcare customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does a Remote Healthcare Customer Service Representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by Remote Healthcare Customer Service Representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Decatur, GA? For Remote Healthcare Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Healthcare Customer Service Representative jobs? Cities near Decatur, GA with the most Remote Healthcare Customer Service Representative job openings:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Healthcare Customer Service Representative (Temp-to-Perm)

Healthcare Customer Service Representative (Temp-to-Perm)

Ivy Rehab Network

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Re-posted 15 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

487th of 880 rated healthcare providers

Job description

State of Location:
Georgia
Position Summary:
At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
The Patient Engagement Advocate (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:
  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
  • Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:
  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote
#LI-ST1
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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