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Remote Healthcare Call Center Jobs in Santa Rosa, CA

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Remote Healthcare Call Center information

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How much do remote healthcare call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote healthcare call center in Santa Rosa, CA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.77 per hour, depending on experience, location, and employer.

What is a remote healthcare call center?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What are the key skills and qualifications needed to thrive as a remote healthcare call center representative?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

What are popular job titles related to Remote Healthcare Call Center jobs in Santa Rosa, CA?

For Remote Healthcare Call Center jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Call Center jobs in Santa Rosa, CA look for?

The top searched job categories for Remote Healthcare Call Center jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote Healthcare Call Center jobs?

Cities near Santa Rosa, CA with the most Remote Healthcare Call Center job openings:

Remote Healthcare Call Center jobs near you
Infographic showing various Remote Healthcare Call Center job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 2% As Needed, 64% Full Time, 20% Part Time, and 14% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,152 per year, or $18.8 per hour.

Remote Patient Care Coordinator (LVN)

Bodega Bay, CA • Remote

Sato Inc
See more jobs at Sato Incexternal

$90K - $100K/yr

Full-time

Re-posted 22 days ago

Job description

About this role

We are looking for a Patient Care Coordinator with an active LVN license and 2+ years of experience in healthcare startups to join a fast-growing surgical navigation company that's redefining how self-insured employers manage surgical spend. You'll be the first point of contact for patients, guiding them through enrollment and coordinating their care journey, all while leveraging cutting-edge AI tools in a tight-knit, high-performing team.

What will you be doing?

  • Making 50-75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
  • Managing a caseload of patients through onboarding, eligibility verification, and medical record collection
  • Coordinating handoffs between patients, nurses, providers, and the operations team
  • Contributing to AI scripting and process improvement by sharing insights from patient interactions
  • Working closely with the executive team on business metrics and operational improvements

Key Requirements

  • Active LVN license (any state - this is a non-clinical, care navigation role)
  • Prior remote work experience - must be comfortable working from home 70% of the time
  • Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
  • Tech-savvy and genuinely excited about AI - not intimidated by rapidly evolving tools and processes
  • Based in SF/Bay Area (or willing to commute from as far as Sacramento) and able to be in-office ~6 days/month
  • 2 - 7 years of experience in remote healthcare care coordination, patient engagement, or case management
Salary
$90K - $100K ($90K-$100K base + equity and performance bonus tied to key deliverables)
Equity
Competitive equity