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Remote Health Insurance Customer Service Jobs in Bend, OR

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Remote Health Insurance Customer Service information

See Bend, OR salary details

$27.4K

$51.1K

$77K

How much do remote health insurance customer service jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote health insurance customer service in Bend, OR is $51,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $58,000.00 per year, depending on experience, location, and employer.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Bend, OR?

For Remote Health Insurance Customer Service jobs in Bend, OR, the most frequently searched job titles are:

What cities near Bend, OR are hiring for Remote Health Insurance Customer Service jobs?

Cities near Bend, OR with the most Remote Health Insurance Customer Service job openings:

Infographic showing various Remote Health Insurance Customer Service job openings in Bend, OR as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $51,072 per year, or $24.6 per hour.

Compassionate Licensed Mental Health Counselor (Remote, Full-Time)

Everyone Matters Healthcare Services, LLC

Bend, OR • Remote

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

New


Job description

Position Overview

Everyone Matters Healthcare Services, LLC is seeking a dedicated and licensed mental health therapist to join our innovative and compassionate care team as a full-time Mental Health Counselor. This remote role is ideally suited for professionals who are passionate about helping underserved populations, particularly mothers, and who are adept at navigating the socioeconomic factors that affect mental health. This position offers an annual salary ranging from USD 80,000 to 100,000, based on experience and skills.

About the Organization

Everyone Matters Healthcare Services, LLC is a community health clinic located in beautiful Bend, Oregon. Our mission is to enhance the mental well-being of our clients through comprehensive and culturally competent mental health services. We value empathy, inclusivity, and a dedication to serving those in need. Our team consists of compassionate professionals who strive to create a supportive environment where every individual feels valued and understood.

Work Environment

This remote position allows for flexibility and work-life balance while enabling you to connect meaningfully with clients. You will work within a structured setting, collaborating with medical and support staff to ensure holistic care for our patients. Our clinic emphasizes minimal paperwork, allowing therapists to focus on what's truly important: providing care and support to those in need.

Key Responsibilities
  • Conduct thorough evaluations to assess suicide risk and ensure accurate documentation.
  • Provide crisis intervention services, psychotherapy, and interviews, including in challenging environments.
  • Collaborate with multidisciplinary teams to diagnose and manage psychiatric disorders comprehensively.
  • Develop and maintain clinical documentation, including treatment plans and progress notes, while adhering to ethical standards and reporting requirements.
  • Assist in complex case consultations, leveraging your expertise to make informed recommendations to care teams.
  • Design evidence-based treatment plans based on established practice guidelines tailored to individual diagnoses.
  • Deliver therapy and supportive counseling, as well as educational resources to individuals and their families.
  • Offer on-call crisis services and emergency consultations during working hours as necessary.
  • Conduct comprehensive mental health evaluations, including assessing for co-occurring disorders such as substance abuse.
Patient Population / Client Focus

In this role, you will primarily focus on serving mothers and disadvantaged populations who may face barriers to accessing mental health care. Understanding the unique challenges these individuals face—including social, economic, and cultural factors—is critical to delivering effective therapy and achieving favorable outcomes.

Qualifications
  • A Master’s or Doctorate degree (e.g., MA, MS, MSW, MFT, MHC, PhD, PsyD) in clinical psychology, counseling, or clinical social work from an accredited institution.
  • Possession of an independent license in the state of Oregon (such as LCSW, LMFT, LPC) is required.
  • Ability to manage a sizeable caseload while maintaining communication with large provider networks and support staff.
  • A strong commitment to making a meaningful impact in the field of behavioral health care.
  • Proficient use of electronic medical records (EMR) systems and electronic communication tools.
  • Effective computer skills with familiarity in Windows applications.
  • In-depth knowledge of co-occurring mental health and chemical dependency disorders.
  • A valid driver’s license is necessary, along with the ability to visit clients at veterans' homes when required.
Preferred Experience
  • Experience in conducting mental health assessments, community outreach initiatives, and substance abuse counseling.
  • Familiarity with welfare services and support systems that aid underserved populations.
Compensation and Benefits
  • Competitive annual salary between USD 80,000 and 100,000.
  • Comprehensive medical, dental, and vision insurance plans.
  • Life and disability insurance coverage.
  • Professional liability insurance to support your practice needs.
  • Access to an employee assistance program that provides mental health support.
  • Minimal administrative workload allows for a full caseload, enhancing job satisfaction.
Career Growth Opportunities

This role presents significant opportunities for professional development within a thriving startup environment. As Everyone Matters Healthcare Services, LLC continues to grow, we encourage and support your career advancement through training and leadership opportunities, allowing you to expand your skills and impact the community positively.

Why Join Our Team

Becoming a part of Everyone Matters Healthcare Services means being part of a mission-driven team that prioritizes compassionate care and community support. You will play a crucial role in improving the quality of life for individuals who often go without adequate mental health resources. Your work here will not only contribute to the overall health of the community, but it will also foster your personal and professional growth in a nurturing environment.

Application Information

If you are a dedicated Licensed Mental Health Therapist eager to make a difference in the lives of those you serve, we encourage you to submit your resume and a cover letter detailing your relevant experience and passion for community health. Join us in our mission where everyone truly matters.