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Remote Health Insurance Customer Service Jobs in Austin, TX

MyCareers by LeoForce

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100% Remote - Healthcare Insurance Agent

Austin, TX · Remote

$21/hr

Licensed Healthcare Insurance Agent - Remote USA Client: TTEC Pay Rate: $21/hour and top performers ... Strong customer service orientation (empathy, compassion and listening skills) * High school ...

New

Camesi Agency

Remote Insurance Agent

Austin, TX · Remote

$80K - $120K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... Willingness to obtain a Life & Health insurance license; licensing support and guidance provided.

ForgeFit

Remote Customer Service Specialist

Austin, TX · Remote

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Austin, TX · On-site +1

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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Remote Health Insurance Customer Service information

See Austin, TX salary details

$25.8K

$48K

$72.4K

How much do remote health insurance customer service jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote health insurance customer service in Austin, TX is $47,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $54,500.00 per year, depending on experience, location, and employer.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Austin, TX?

For Remote Health Insurance Customer Service jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Austin, TX look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Health Insurance Customer Service jobs?

Cities near Austin, TX with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you

100% Remote - Healthcare Insurance Agent

MyCareers by LeoForce

Austin, TX • Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

Licensed Healthcare Insurance Agent - Remote USA
Client: TTEC

Pay Rate: $21/hour and top performers $26/hour


We are currently not hiring from the following geographies: AK, CA, HI, Washington, D.C, or outside of the United States.


Qualifications

  • Current Health insurance license in your state of residence
  • High speed internet (>25 mbps download and 10 mbps upload)
  • Minimum six (6) months sales experience
  • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  • Strong customer service orientation (empathy, compassion and listening skills)
  • High school diploma or equivalent
  • Strong computer navigation skills and experience, as this role is 100% remote

Benefits

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • All license fees provided by TTEC as your employer
  • Continuing education paid by TTEC
  • TTEC offers full-time regular positions. After July 15th, this position pays a guaranteed hourly rate of $21/hour with a performance-based bonus where most earn $22/hour and top performers $26/hour
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.