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Remote Guest Services Jobs in Florida (NOW HIRING)

Orlando Informer

Guest Experience Coordinator

Orlando, FL · On-site +1

$20.50 - $24/hr

We're looking for an empathetic, resourceful guest-service professional to help us make every ... Orlando Informer is a small, nimble, remote-first company, so you'll have opportunities to ...

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

Ability to quickly find/access data for guest assistance. * Excellent interpersonal, administrative, telephone and other communication skills. * Strong customer service abilities. Actively looks for ...

Orlando Informer

Guest Recognition Manager

Orlando, FL · On-site +1

You'll look beyond traditional customer service to find opportunities for emotional connection ... Orlando Informer is a small, nimble, remote-first company, so you'll collaborate across the ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded ... During evening hours and on weekends, as necessary, assist guests with remote check-in and ...

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How much do remote guest services jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote guest services in Florida is $12.20, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What is a remote guest services?

A Remote Guest Services job involves assisting customers or guests virtually, typically through phone, email, or chat. Responsibilities may include handling reservations, answering inquiries, resolving issues, and providing excellent customer service. This role is common in industries like hospitality, travel, and customer support. Strong communication skills, problem-solving abilities, and familiarity with company policies are essential. It allows employees to work from home while ensuring a positive experience for guests.

What are the key skills and qualifications needed to thrive in remote guest services?

To thrive in a Remote Guest Services role, you need excellent customer service skills, problem-solving abilities, and strong written and verbal communication, often backed by prior hospitality or call center experience. Familiarity with customer relationship management (CRM) software, online booking systems, and communication tools like live chat platforms is typically required. Patience, empathy, and adaptability are vital soft skills that help you deliver outstanding service remotely. These qualities ensure that you can efficiently address guest needs, foster positive experiences, and successfully represent your organization from a distance.

What are some common challenges faced by remote guest services representatives, and how can they be managed?

Working in Remote Guest Services often involves managing high volumes of guest inquiries, resolving issues without in-person contact, and adapting to diverse communication styles. Staying organized, maintaining clear and timely responses, and utilizing digital tools efficiently can help address these challenges. It’s also important to proactively communicate with both guests and teammates, ensuring everyone’s needs are met. Many employers offer training and ongoing support to help you overcome obstacles and provide a high level of service, even when working from home.

What are the most commonly searched types of Guest Services jobs in Florida?

The most popular types of Guest Services jobs in Florida are:

What are popular job titles related to Remote Guest Services jobs in Florida?

For Remote Guest Services jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Guest Services jobs in Florida look for?

The top searched job categories for Remote Guest Services jobs in Florida are:

What cities in Florida are hiring for Remote Guest Services jobs?

Cities in Florida with the most Remote Guest Services job openings:

Remote Guest Services jobs near you
Infographic showing various Remote Guest Services job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $25,386 per year, or $12.2 per hour.

Guest Experience Coordinator

Orlando Informer

Orlando, FL • On-site, Remote

$20.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Orlando Informer is reshaping what's possible in theme-park hospitality. We create distinctive experiences and lifelong memories for visitors from around the world. We're looking for an empathetic, resourceful guest-service professional to help us make every interaction exceptional.
Founded in 2011, Orlando Informer is a theme-park vacation-planning company that helps millions of people each year plan better visits to Orlando's biggest destinations. Since 2015, our signature private events, the Orlando Informer Meetup, have given thousands of guests after-hours access and unique experiences at their favorite theme parks. Orlando Informer is also an authorized retailer of theme-park tickets and hotel stays.
About the role
We're looking for a guest-service champion who anticipates needs, solves problems thoughtfully, and finds creative ways to surprise and delight our guests.
You'll support guests throughout their experience with Orlando Informer, from answering questions and helping them plan to resolving concerns when something doesn't go as expected. You'll approach every interaction with empathy, sound judgment, attention to detail, and a genuine desire to help.
Exceptional written and verbal communication is essential. You should be comfortable adapting your approach across multiple channels while keeping every interaction personal, clear, and consistent with the Orlando Informer brand.
Orlando Informer is a small, nimble, remote-first company, so you'll have opportunities to contribute across the business and help shape how we serve our guests.
What you'll do
  • Answer questions, provide guidance, and resolve guest concerns related to the Orlando Informer Meetup, theme-park admission products, and hotel bookings.
  • Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.
  • Anticipate potential guest service issues and address them before they become problems.
  • Develop and execute thoughtful surprise-and-delight opportunities.
  • Provide personalized communication and experiences that show guests they are known and valued.
  • Identify opportunities to improve internal processes and guest-facing self-service resources.
  • Moderate and engage with our social-media communities, reinforcing our brand and providing meaningful value to readers.
  • Collaborate across the company and take on other responsibilities as needed.

Requirements
    • At least two years of direct guest-service experience. Experience with a nationally recognized customer-service brand is preferred.
    • A genuine commitment to hospitality and creating memorable guest experiences.
    • Exceptional written and verbal communication skills.
    • Empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns.
    • Strong organizational skills, close attention to detail, and the ability to manage competing priorities.
    • The initiative to anticipate guest needs and identify opportunities to improve their experience.
    • Confidence communicating across telephone, live chat, text, email, and social media.
    • A deep knowledge of and passion for Central Florida's theme parks.
    • A high school diploma or GED. A degree, or current enrollment in a degree program, in hospitality, English, marketing, communications, or a related field is preferred.

Availability requirements
    • This is a remote position, but Florida residency is required.
    • Availability five out of seven days per week, including Saturdays and Sundays. Occasional evening work may be necessary based on business needs.
    • Full, in-person availability is required during Orlando Informer Meetup weekends.
    • All-day availability is required for our currently announced 2026 OI Meetup dates: November 13-14; December 3-5, 10-12, and 16-18.

Benefits
  • $20.50-$24.00 per hour
  • Health, vision, dental, and life insurance
  • In addition to 10 paid holidays, all full-time employees are eligible for our unlimited paid time off policy
  • 6% company-matched 401(k) plan
  • Orlando theme-park access
  • During the interview process, ask us about ways we have rewarded our team in the past.

Apply