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Remote Goodwill Jobs in Raleigh, NC (NOW HIRING)

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira ...

New

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

Skilled at collaborating with a remote team working across multiple time zones * Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira ...

New

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All JobsGoodwill JobsRemote Goodwill JobsRemote Goodwill Jobs in Raleigh, NC

Remote Goodwill information

See Raleigh, NC salary details

$14

$26

$36

How much do remote goodwill jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote goodwill in Raleigh, NC is $26.90, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $32.26 per hour, depending on experience, location, and employer.

What is a Remote Goodwill?

A Remote Goodwill job refers to a position with Goodwill that allows employees to work from home or outside a traditional office setting. These roles can include customer service, administration, IT support, e-commerce, and other remote-friendly tasks. Employees in these positions support Goodwill’s mission while enjoying the flexibility of remote work. Availability and job responsibilities may vary by location and specific role.

What are the key skills and qualifications needed to thrive in the Remote Goodwill position, and why are they important?

To excel in a Remote Goodwill role—such as an online donor relations coordinator or remote customer support representative for Goodwill Industries—candidates need excellent communication, organizational, and customer service skills, often combined with prior experience in non-profit or retail settings. Familiarity with CRM software, virtual meeting platforms, and basic office productivity tools is usually expected. Strong empathy, patience, and a proactive attitude towards both donors and clients set outstanding remote team members apart. These abilities are vital for building positive relationships, ensuring mission-driven service, and effectively supporting the organization's goals in a distributed work environment.

What are some common challenges faced by employees in Remote Goodwill positions, and how can they be overcome?

Remote Goodwill employees often encounter challenges such as staying connected with their team, balancing multiple donor or client requests, and communicating the organization's mission virtually. To overcome these issues, it is important to establish a structured daily routine, utilize collaboration tools (like video conferencing and chat apps), and prioritize proactive communication with both colleagues and clients. Effective time management and clear documentation also help in maintaining productivity and service quality. Most organizations provide virtual training and regular check-ins to support remote staff and ensure they feel engaged and included in the broader mission.

What are the most commonly searched types of Goodwill jobs in Raleigh, NC?

The most popular types of Goodwill jobs in Raleigh, NC are:

What are popular job titles related to Remote Goodwill jobs in Raleigh, NC?

For Remote Goodwill jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Goodwill jobs in Raleigh, NC look for?

The top searched job categories for Remote Goodwill jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Goodwill jobs?

Cities near Raleigh, NC with the most Remote Goodwill job openings:

Remote Goodwill jobs near you
Infographic showing various Remote Goodwill job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,955 per year, or $26.9 per hour.

Customer Service Representative

Southern Pest Solutions, Inc

Pittsboro, NC • Remote

$20/hr

Full-time

PTO

Re-posted 7 days ago

Job description

About the Role:

Customer Service & Operations Representative
Southern Pest Solutions, Inc., Pittsboro, NC Full-Time | Monday - Friday, 9:00 AM - 5:00 PM

At a Glance: The Opportunity

  • Legitimate Local Work-From-Home: Transition to a fully remote home office role following a successful in-person training period in Pittsboro.
  • Servicing the Triangle: Join a trusted, locally-owned company that has served the Raleigh, Durham, and Chapel Hill areas for over 15 years.
  • Relationship-Based Work: No cold calling or corporate scripts. You will be the primary point of contact for a loyal, long-standing client base that values personal connection.
  • Technology-Driven: Master GorillaDesk, the leading-edge platform/software we use to manage our entire operation.
About the Role: The "Anti-Big-Box" Experience
At Southern Pest Solutions, we aren’t just looking for someone to answer phones; we are looking for a key member of our tight-knit team who understands that "local" means "personal." Unlike large corporate pest control companies, we treat our customers like family. You will often be the very first and very last impression a customer has of our company.
Our Culture: We aren’t just a business, we are a local family. When we aren’t helping customers, you might find us managing our five-acre farm or wrangling our latest crew of foster dogs. We value people who bring that same neighborly spirit to their work. Your mission is to provide a service experience that combines high-level competence with genuine warmth. We pride ourselves on the relationships we’ve built, some spanning over a decade, and we need a representative who will protect and grow that rapport.
A Day in the Life: High-Volume Excellence
This is a high-speed role that requires you to stay calm and organized under pressure. On a typical day, you might manage:
  • 40 to 60 incoming phone calls.
  • 20+ active text message threads.
  • A constant stream of emails across GorillaDesk and Outlook.
The Core of the Job: GorillaDesk Mastery
This position is highly technical and centered entirely around GorillaDesk, our "Command Center."
  • Platform-First Workflow: You will spend your entire day inside GorillaDesk, managing customer accounts, service history, invoicing, and scheduling.
  • The Training Roadmap: We don't just throw you in the deep end. Your first month will be a structured journey through our custom-built simulation program and official GorillaDesk onboarding, ensuring you feel like a pro before you ever handle a live account solo.
  • Logistics & Routing: You will eventually learn to use powerful mapping tools to assist in routing our field technicians, ensuring our service delivery is as efficient as possible.
Responsibilities & Expectations
  • Professional Phone Management: Handle incoming calls with speed and organization. You must navigate interactions efficiently while making the customer feel heard and valued.
  • The "Clean Slate" Commitment: Our business hours end at 5:00 PM, but our commitment to the customer doesn’t end until the work is done. You will follow proven routines to ensure all messages, texts, and work orders from the day are processed and replied to before signing off. We start every morning with a clean slate.
  • Organizational Excellence: Maintain a meticulously organized inbox. We use a system of flagging and clearing emails to ensure the entire team stays on the same page.
Requirements & Qualifications
This role is a perfect fit if:

  • You have unwavering reliability. As a vital member of a small team, your presence is critical. You must be willing and able to work every scheduled day.
  • You possess the "SPS Personality," friendly, polite, polished, and genuinely helpful.
  • You have a strong memory and high attention to detail.
  • You are technically proficient with software, email, and modern phone systems.
This role is NOT for you if:

  • You need to multitask with childcare or other personal responsibilities during work hours.
  • You prefer to "wing it" rather than follow a structured checklist or routine.
  • You do not have a dedicated, quiet space free of background noise.
Work Environment & Logistics
  • Training Phase: Initial training is conducted in-person at our home office in Pittsboro (typically 2 weeks to 2 months).
  • Remote Work: Once training is complete, this becomes a work-from-home position.
  • Professional Home Office Standards: You must have a consistently quiet and organized environment. There can be no background noise (pets, babies, children, etc.) heard by clients.
  • Technical Setup: Applicants should have high-speed internet and a dedicated workspace. A noise-canceling headset and a dual-monitor setup are highly recommended for navigating our systems effectively.
  • Ongoing Travel: Occasional travel to the home office for team meetings is required. Travel time and fuel costs for these trips are the responsibility of the employee.
Benefits
  • Paid Sick Time, PTO, and Paid Holidays (All available after 1 year of employment).
  • The opportunity to work with a positive, supportive team in a stable, locally-owned business.
How to Apply
To demonstrate your attention to detail, please follow these instructions exactly:
  1. Send your resume and a brief introduction to [Insert Email Address].
  2. You must include the word "Gorilla" in the subject line of your email. Southern Pest Solutions, Inc. is an equal opportunity employer. We look forward to finding the right fit for our family.