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Remote Gis Technical Writer Jobs in Puerto Rico (NOW HIRING)

Huntington

EDW Application Architect, Sr

Florida, PR · On-site +1

Provide technical guidance and mentorship to development teams, assisting in code reviews ... Excellent written and verbal communication skills with a proven ability to interact effectively ...

Danaher

Field Application Specialist

Caguas, PR · On-site +1

... fully remote role . In this role, you will have the opportunity to: - Providing technical and ... written. - Must be located in Puerto Rico, preferred in San Juan Travel, Motor Vehicle Record ...

RTX

Data Analytics Engineer (Puerto Rico)

Santa Isabel, PR · On-site +1

$103K - $124K/yr

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Develop and maintain technical and business documentation, including requirements, data definitions ...

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Remote Gis Technical Writer information

What is a remote GIS technical writer?

A Remote GIS Technical Writer is a professional who creates, edits, and maintains documentation related to Geographic Information Systems (GIS) while working from a remote location. They translate complex GIS concepts, workflows, and software functionalities into clear and accessible guides, manuals, and technical documents for various audiences such as users, developers, or stakeholders. Their work often includes user manuals, online help systems, training materials, and technical reports. Remote GIS Technical Writers collaborate with GIS analysts, developers, and subject matter experts via digital tools to ensure accurate and effective communication. This role requires strong writing skills, technical understanding of GIS, and the ability to work independently from any location.

What are the key skills and qualifications needed to thrive as a remote GIS technical writer?

A Remote GIS Technical Writer needs strong technical writing abilities, a solid understanding of geographic information systems (GIS), and often a degree in geography, computer science, or a related field. Familiarity with GIS software like ArcGIS or QGIS, as well as documentation tools and possibly certifications in technical writing, is highly beneficial. Exceptional attention to detail, clear communication, and the ability to explain complex technical concepts to diverse audiences are valuable soft skills. These competencies ensure accurate, user-friendly documentation that supports effective GIS project implementation and user adoption.

What are some common challenges remote GIS technical writers face in coordinating with subject matter experts and development teams?

Remote GIS Technical Writers often need to bridge communication gaps between technical experts, such as GIS analysts and software developers, and end users. Coordinating across different time zones and relying on virtual meetings can make it more challenging to clarify complex GIS concepts or receive timely feedback on documentation. To overcome this, successful writers proactively schedule regular check-ins, utilize collaborative documentation tools, and maintain clear, organized communication channels to ensure accurate and user-friendly deliverables.

What is the difference between Remote Gis Technical Writer vs Remote GIS Analyst?

AspectRemote Gis Technical WriterRemote GIS Analyst
Required CredentialsBachelor's in Geography, GIS, or related field; technical writing experienceBachelor's in Geography, GIS, or related field; GIS software proficiency
Work EnvironmentPrimarily office-based, remote work possiblePrimarily office-based, remote work possible
Employer & Industry UsageTech companies, government agencies, mapping firmsEnvironmental agencies, urban planning, consulting firms

While both roles require a background in GIS and similar credentials, the Remote Gis Technical Writer focuses on creating documentation, manuals, and guides, whereas the Remote GIS Analyst analyzes spatial data to support decision-making. Their work environments and employer types often overlap, but their core responsibilities differ significantly.

What are popular job titles related to Remote Gis Technical Writer jobs in Puerto Rico?

For Remote Gis Technical Writer jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Gis Technical Writer jobs in Puerto Rico look for?

The top searched job categories for Remote Gis Technical Writer jobs in Puerto Rico are:

Remote Gis Technical Writer jobs near you

IT Request & Backlog Management Specialist (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 3 days ago

New

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:

2026-08-13

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes—specifically Incident, Request, and Service Level Management—to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.

What You Will Do

  • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.

  • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).

  • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.

  • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.

  • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.

  • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.

  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A Bachelor's Degree or equivalent experience and minimum 5 years prior experience in IT, or an Advanced Degree in a related field and minimum 3 years experience.

  • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.

  • Proficiency in ITSM platforms like ServiceNow.

  • Experience with ServiceNow Performance Analytics and Report Designer.

  • Analytical skills to drive data-driven process improvements and reporting.

  • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.

  • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

Qualifications We Prefer

  • Experience in process optimization, automation, or documentation management.

  • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.

  • Experience with ITIL Service Catalog Management.

  • Experience with Power BI.

  • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).

  • Ability to convey technical information to non-technical stakeholders clearly.

  • Experience working remotely with geographically distributed teams across multiple time zones.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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