Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
... with Western gaming culture and social media nuances Relevant knowledge of Discord server ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
... with Western gaming culture and social media nuances Relevant knowledge of Discord server ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
... with Western gaming culture and social media nuances Relevant knowledge of Discord server ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · Remote
$38K - $45K/yr
... with Western gaming culture and social media nuances Relevant knowledge of Discord server ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
... gaming culture and social media nuances • Relevant knowledge of Discord server management and ... Permanent Working Pattern: Full Time, Remote
Social Support Specialist
Boston, MA · On-site +1
$38K - $45K/yr
... gaming culture and social media nuances • Relevant knowledge of Discord server management and ... Permanent Working Pattern: Full Time, Remote
Pocket-Lint - Streaming & AV Author
Boston, MA · On-site +1
This position will operate on a remote basis within the U.S. Pocket-lint is a leading authority on ... media servers (Plex) are mandatory. * Expert knowledge and broad familiarity with home theater ...
Pocket-Lint - Streaming & AV Author
Boston, MA · On-site +1
This position will operate on a remote basis within the U.S. Pocket-lint is a leading authority on ... media servers (Plex) are mandatory. * Expert knowledge and broad familiarity with home theater ...
Remote Game Server information
What is a remote game server?
Remote game servers are specialized computers or cloud-based systems that host multiplayer video games and enable players to connect and interact over the internet. These servers handle critical tasks such as managing game data, player connections, and real-time communication to ensure a smooth gaming experience. By operating remotely, they allow players from different locations to join and play together without needing to host the game on their own devices. Remote game servers are essential for online multiplayer games and are managed by game developers or third-party providers.
What skills and qualifications are needed to thrive as a remote game server engineer?
To thrive as a Remote Game Server Engineer, you need strong programming skills (often in C++, Java, or Python), understanding of network protocols, and experience with scalable server architectures, typically backed by a degree in computer science or a related field. Familiarity with cloud platforms (e.g., AWS, Azure), containerization tools (like Docker), and version control systems (such as Git) is highly valued. Excellent problem-solving abilities, teamwork, and effective communication are crucial soft skills for this role. These skills ensure the reliability, performance, and security of online gaming experiences for large, distributed player bases.
What challenges do remote game server engineers face, and how can they be addressed?
Remote Game Server engineers commonly face challenges such as ensuring low-latency, high-availability connections for players across different regions and managing real-time data synchronization. To address these, engineers often implement scalable cloud-based architectures, use load balancing, and continuously monitor server health and performance. Collaboration with game developers and QA teams is crucial to quickly identify and resolve issues, while regular updates and patching help maintain server stability for a seamless player experience.
What is the difference between Remote Game Server vs Remote Game Developer?
| Aspect | Remote Game Server | Remote Game Developer |
|---|---|---|
| Required Credentials | Networking, server management, cloud platforms | Programming, software development, game engines |
| Work Environment | Server infrastructure, cloud services, remote collaboration | Code development, testing, design in remote teams |
| Employer & Industry Usage | Gaming companies, cloud service providers | Game studios, independent developers, tech firms |
| Common Search & Comparison Intent | Understanding server roles in gaming | Game development roles and skills |
While both roles are integral to online gaming, a Remote Game Server focuses on managing and maintaining game servers and infrastructure, whereas a Remote Game Developer is involved in creating and coding the actual game content. They often collaborate but require different skill sets and credentials.
What are popular job titles related to Remote Game Server jobs in Massachusetts?
For Remote Game Server jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Game Server jobs in Massachusetts look for?
The top searched job categories for Remote Game Server jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Game Server jobs?
Cities in Massachusetts with the most Remote Game Server job openings:
$38K - $45K/yr
Full-time
Medical, Dental
Re-posted yesterday
Keywords Studios rating
8.7
Based on 5 frontline employees who took The Breakroom Quiz
9th of 76 rated media
Job description
Role Overview:
The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.
Key Responsibilities:
Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion
Requirements and qualifications:
3+ years in high-tier community support or player support, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces
Preferred Qualifications:
Knowledge of online harassment patterns, hate speech policies, and community governance best practices
Ability to work time zones or flexible schedules including weekends, if required.
Benefits:
Salary $38,000 - $45,000 yearly gross
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Employee Assistance Program.
Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice athttps://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
About Keywords Studios
Sourced by ZipRecruiter
Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.
Industry
Arts, entertainment, and recreation
Company size
10,000+ Employees
Headquarters location
Burbank, CA, US