Remote Gainsight Administrator Jobs in Silver Spring, MD

• Own end-to-end execution of adoption for a portfolio of strategic and priority accounts, with accountability for measurable adoption and business outcomes

• Serve as the team's subject-matter authority in a defined domain (e.g.,aiRfor Review,aiRfor Case Strategy,aiRfor Privilege, Data Breach Response), setting the bar for how Relativity's AI-powered capabilities are applied in customer workflows

• Lead complex, multi-stakeholder engagements at our largest law firm, corporate, public sector, and service provider customers, navigating ambiguity, competing priorities, and customer-specific dynamics

• Shape team-wide adoption strategies, playbooks, onboarding models, and enablement assets that scale beyond any single engagement, including contributions to Gainsight templates, knowledge bases, and team operating practices

• Represent Adoption Services externally through customer-facing thought leadership: Relativity Fest sessions, public sector and industry forums, white papers, verified outcomes, and partner enablement workshops

• Drive partner and service provider enablement, including "train the trainer" programs that extend Relativity's reach into customers wedon'tserve directly

• Surface adoption barriers, product gaps, and emerging customer needs to Product and Engineering with credibility, contributing directly to roadmap signal and influencing how the platform evolves

• Use AI-assisted tools hands-on in your own day-to-day work to increase your output, sharpen your thinking, and deliver stronger customer outcomes, while modeling the critical thinking, accuracy, and judgmentrequiredtomaintaincustomer trust

• Mentor Adoption Services Specialists, model best practices, and contribute to the team's collective product depth through knowledge shares, documentation, and peer coaching

• Travel up to 25-30% to deliver onsite consultations, workshops, executive briefings, and industry events with strategic customers and partners

Your Skills

• 6+ years of customer-facing experience in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows at law firms, corporations, public sector agencies, or service providers

• Deepexpertisein SaaS or cloud-based platforms, witha track recordof driving measurable adoption outcomes at enterprise scale

• Demonstrated ability tooperatein ambiguity, take ownership of unclear or at-risk situations, and convert them into structured plans with clear next steps

• Strong consultative skills with proven ability to influence customer executives, legal practitioners, and cross-functional partners without direct authority

• Track recordof contributing to team-wide enablement, playbooks, or operating practices that scaled beyond your individual engagements

• Experience presenting externally at industry events, customer forums, or partner workshops, with the ability to translate technical AI-driven workflows into compelling outcomes for non-technical legal audiences

• Experience partnering with Product and Engineering teams to translate customer adoption signals into actionable product feedback and roadmap input

• Strong written and verbal communication skills, with the ability to flex between executive-level strategy conversations and detailed practitioner-level discussions

• Excellent organizational and time-management skills, with proven ability to own multiple strategic accounts and team-level initiatives simultaneously

• Experience with Relativity'saiRsuite preferred

• Active Relativity Certified Administrator (RCA) certificationisa plus

• Hands-on experience applying AI tools (e.g., LLM-based assistants, agentic or AI-native productivity tools) to your own work to increase your impact

• Experience with AI/ML solutions for Legal Data Intelligence strongly preferred

• Experience mentoring or coaching less-tenured colleagues, formally or informally, is a plus