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Remote French Customer Service Jobs in Quebec (NOW HIRING)

Medfar

Invoicing Support Specialist

Montreal, QC · On-site +1

Excellent customer service and problem-solving skills. Working Conditions * Contract: Permanent ... Hybrid or remote (within the province of Quebec only) * Occasional in-office presence may be ...

Medaviehs

Bilingual Data Specialist

Montreal, QC · On-site +1

CA$53K - CA$66K/yr

Act as the first point of contact for clients by providing professional service and communicating ... Excellent skills in customer approach. * Ability to organize work and information methodically to ...

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

Identify opportunities to improve or expand the customer's services through client engagement and ... French-speaking is an asset Location Montreal or Toronto preferred Why you should want this job

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All JobsFrench Customer Service JobsRemote French Customer Service JobsRemote French Customer Service Jobs in Quebec

Remote French Customer Service information

What is a remote French customer service representative?

A Remote French Customer Service job involves assisting customers in French via phone, email, or chat while working from home. Responsibilities typically include answering inquiries, troubleshooting issues, processing orders, and providing support. Strong communication skills in French and sometimes English are required. This role often requires a reliable internet connection and familiarity with customer service tools.

What does a remote French customer service representative do?

A typical day involves responding to customer inquiries via email, chat, or phone in French, troubleshooting issues, and providing product or service information. You may be involved in processing orders, documenting interactions using CRM software, and collaborating with colleagues in other departments to resolve complex concerns. Most remote teams use communication tools like Slack, video calls, and project management platforms to stay connected and aligned on goals. The work is usually structured with set shifts, but it offers flexibility and the ability to work from home, making self-motivation and time management important qualities for success.

What are the key skills and qualifications needed to thrive in remote French customer service?

To thrive as a Remote French Customer Service representative, you need fluency in both French and English, strong communication skills, and experience in customer support or related fields. Familiarity with customer relationship management (CRM) software, help desk tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Key soft skills include patience, problem-solving abilities, and adaptability to virtual work environments. These skills ensure efficient and empathetic support for French-speaking customers, promoting satisfaction and loyalty while supporting remote business operations.

What are popular job titles related to Remote French Customer Service jobs in Quebec?

For Remote French Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote French Customer Service jobs in Quebec look for?

The top searched job categories for Remote French Customer Service jobs in Quebec are:

What cities in Quebec are hiring for Remote French Customer Service jobs?

Cities in Quebec with the most Remote French Customer Service job openings:

Remote French Customer Service jobs near you
Infographic showing various Remote French Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 25% Part Time, and 12% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Client Service Relationship Manager

Industrial Alliance Pacific

Quebec, QC • On-site, Remote

Full-time

Retirement, PTO

Posted 2 days ago

New

Job description

Job Description

Build the future with us

Are you passionate about building trusted client relationships and helping organizations create meaningful retirement experiences for their employees? As a Client Relationship Manager, Group Savings & Retirement, you will play a key role in enhancing the plan sponsor experience, strengthening client retention, and supporting engagement in workplace retirement programs.

This position is a great opportunity to showcase your relationship management, communication, and retirement industry expertise while supporting advisors across Canada. Your bilingualism will be essential in building strong relationships and delivering outstanding service to advisors in both English and French. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

This role would be open to candidates based anywhere in Canada and would be a remote position.

What you'll accomplish with us

As a Client Relationship Manager, Group Savings & Retirement, you'll be at the core of our mission.Hereare the mainresponsibilities:

  • Serve as the dedicated point of contact for a portfolio of valued clients across Canada, developing, managing, and strengthening long-term relationships;

  • Represent iA Financial Group at client retirement committee meetings, annual meetings, and employee meetings;

  • Provide new and existing clients with comprehensive training on the products, services, and tools available to them;Manage client expectations through clear, timely, and effective communication;

  • Understand client needs and identify solutions that support their objectives while respecting iA's capabilities and service standards;

  • Collaborate with the education team on communication plans and identify opportunities to increase pension plan participation and member engagement;

  • Proactively inform clients about products, services, legislative developments, and other changes that may affect their pension programs;

  • Partner with the Sales team to support business development, including preparing for and participating in finalist presentations to prospective clients;

  • Contribute to the development, implementation, and continuous improvement of service models and strategies;

  • Collaborate with other Client Relationship Managers through internal meetings and workshops to share experiences, knowledge, and best practices.

What could accelerate your success in this role

We're looking for someone who:

  • Has detailed knowledge of pension plans, along with strong technical expertise;

  • Is known for excellent communication, presentation, persuasion, and planning skills;

  • Demonstrates the ability to perform effectively under pressure;

  • Is highly organized, proactive, and comfortable working both independently and as part of a team;

  • Has experience in client relationship management and working with consultants or advisors;

  • Builds trusted relationships with key internal and external stakeholders;

  • Holds a university degree and has at least five years of experience in financial services, financial planning, or customer service;

  • Has excellent knowledge of Microsoft Office, including PowerPoint;

  • Candidates based in Quebec must hold a license for Group savings & retirement plan from l'Autorite des marches financiers or in the process of obtaining this license.

  • Advanced level of French proficiency required, as the incumbent will be responsible for presenting the organization's products, services, and tools; facilitating training sessions; participating in client meetings; and communicating information related to retirement plans to plan sponsors, advisors, consultants, and clients nationwide on a regular basis.

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Why you'll love working with us
A work environment where learning and development merge with a collective pursuit of excellence;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
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Apply now and get ahead of your career, where your talent really belongs!
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Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you!
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The typical hiring range for this position is between $70,000 and $80,000 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.
Location(s)Quebec / 1080, Grande Allee WestOther Possible Location(s)Montreal / 1981 McGill College AvenueVancouver / 988 Broadway WestToronto / 26 Wellington Street East
Company

iA Financial Group

Posting End Date2026-09-11Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privee de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rheaume et associes, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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