Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ...
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Remote - U.S.-Based | Atlanta, GA | Dallas, TX Job Type : Full-Time Reports To : VP of IT ... Our technology enables businesses to manage B2B payment needs--including payment acceptance, fraud ...
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District Sales Manager - Portland, ME
Portland, ME · On-site +1
Position typically works in an office environment whether on site or remote where environmental ... Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized ...
District Sales Manager - Portland, ME
Portland, ME · On-site +1
Position typically works in an office environment whether on site or remote where environmental ... Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized ...
Remote Fraud Manager information
What does a remote fraud manager do?
A Remote Fraud Manager is responsible for overseeing and implementing strategies to detect, prevent, and respond to fraudulent activities within a company, all while working remotely. They analyze transaction data, monitor suspicious activities, and lead a team of fraud analysts to mitigate risks. Additionally, they develop policies, train staff on identifying fraud, and collaborate with law enforcement or financial institutions when necessary. This role requires strong analytical skills, attention to detail, and up-to-date knowledge of fraud trends and prevention technologies.
What are the key skills and qualifications needed to thrive as a remote fraud manager?
To thrive as a Remote Fraud Manager, you need strong analytical skills, expertise in fraud detection, and a background in finance, risk management, or a related field, often supported by a bachelor's degree. Familiarity with fraud management software, data analytics tools, and knowledge of industry regulations and certifications such as CFE (Certified Fraud Examiner) are highly valued. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with teams and making sound judgment calls remotely. These skills and qualities are vital to effectively identifying and mitigating fraud risks, ensuring organizational security, and maintaining trust with customers and stakeholders.
How does a remote fraud manager typically collaborate with cross-functional teams to prevent and address fraudulent activities?
As a Remote Fraud Manager, you'll frequently work with teams such as risk management, compliance, IT, and customer service to monitor, investigate, and resolve fraud cases. Collaboration often occurs through virtual meetings, shared digital platforms, and regular reporting to ensure everyone is aligned on protocols and emerging threats. Building strong communication channels is essential to quickly address incidents and implement new fraud prevention strategies. You'll also help train team members on best practices and coordinate multi-department responses to complex fraud schemes.
What is the difference between Remote Fraud Manager vs Remote Fraud Analyst?
| Aspect | Remote Fraud Manager | Remote Fraud Analyst |
|---|---|---|
| Required Credentials | Typically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like CFE or CFCS are common | Similar credentials; often holds a bachelor’s degree and may pursue certifications like CFE |
| Work Environment | Leads fraud prevention teams, manages strategies, and collaborates with other departments remotely | Performs data analysis, investigates suspicious activity, and reports findings remotely |
| Employer & Industry Usage | Used by financial institutions, e-commerce, and insurance companies to oversee fraud prevention | Employed in similar industries to analyze fraud patterns and support fraud prevention efforts |
The main difference is that a Remote Fraud Manager oversees fraud prevention strategies and manages teams, while a Remote Fraud Analyst focuses on investigating and analyzing suspicious activities. Both roles require similar credentials and are vital in fraud prevention, but the manager has a leadership and strategic role, whereas the analyst is more hands-on with data analysis.
What are popular job titles related to Remote Fraud Manager jobs in Maine?
For Remote Fraud Manager jobs in Maine, the most frequently searched job titles are:
What job categories do people searching Remote Fraud Manager jobs in Maine look for?
The top searched job categories for Remote Fraud Manager jobs in Maine are:
What cities in Maine are hiring for Remote Fraud Manager jobs?
Cities in Maine with the most Remote Fraud Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Company: ConnexPay
Location: Remote – U.S.-Based | Atlanta, GA | Dallas, TX
Job Type: Full-Time
Reports To: VP of IT Operations
About ConnexPay:
Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single global platform.
Our technology enables businesses to manage B2B payment needs—including payment acceptance, fraud management, and supplier payments—through one integrated solution. ConnexPay supports a wide range of industries and payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, media, and advertising.
At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration, and open communication. We believe behaviors drive culture, and culture drives results. We work as one team with a shared commitment to our customers and each other.
About the Opportunity:
ConnexPay is seeking an experienced Enterprise Support Engineer II to provide advanced technical support across our enterprise environment.
This is a hands-on Level II support position for an experienced technical professional who can troubleshoot complex hardware, software, Microsoft 365, networking, operating system, and enterprise application issues while also serving as a resource and mentor to Level I support engineers.
The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with teams throughout the organization.
This position requires a combination of strong technical troubleshooting skills, excellent communication, independent problem-solving, and the ability to mentor less-experienced support team members.
Key Responsibilities:
- Provide Level II technical support for complex issues involving enterprise software, hardware, operating systems, networking, and business applications.
- Troubleshoot and resolve escalated support tickets while maintaining timely and professional communication with users.
- Provide technical guidance and mentorship to Level I Enterprise Support Engineers.
- Share technical knowledge and best practices related to ConnexPay systems and support procedures.
- Design, build, and maintain an effective technical equipment and hardware inventory system.
- Help coordinate support schedules to maintain appropriate coverage during peak periods and critical incidents.
- Develop, document, and implement technical support processes and best practices to improve response and resolution times.
- Analyze support tickets, recurring technical issues, and user feedback to identify trends and opportunities for improvement.
- Recommend and help implement solutions that reduce recurring issues and improve the overall support experience.
- Collaborate cross-functionally with Sales, Finance, Marketing, Development, and other teams to understand technical requirements and support business needs.
- Conduct one-on-one training sessions for employees and users on new systems, applications, processes, and updates.
- Develop reports and monitor key performance indicators (KPIs) related to support efficiency and effectiveness.
- Maintain accurate documentation of technical issues, solutions, procedures, and system information.
- Stay current on emerging technologies, enterprise IT practices, and industry trends.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or a closely related role.
- Hands-on Microsoft 365 experience and knowledge required.
- Demonstrated experience troubleshooting complex technical issues in an enterprise environment.
- Strong knowledge of networking concepts, operating systems, hardware, and enterprise applications.
- Experience working with technical support ticketing systems and remote support tools.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to explain technical information clearly to both technical and non-technical users.
- Ability to work independently, prioritize multiple issues, and operate effectively in a fast-paced environment.
- Ability to collaborate effectively across departments and technical teams.
- Experience mentoring, assisting, or providing technical guidance to junior support professionals.
Preferred Qualifications:
The following experience is a plus:
- Atlassian software suite
- Microsoft Azure services
- ITIL certification
- CompTIA certification
- Microsoft professional certifications
- Experience developing or improving enterprise IT support processes
- Experience tracking support KPIs and analyzing ticket trends
Benefits & Perks:
ConnexPay offers a competitive compensation and benefits package, including:
- Unlimited PTO – Flexibility to take time away when needed without a predetermined number of PTO days.
- 401(k) with company match – Immediate eligibility to participate in the company retirement plan.
- Medical, dental, and vision insurance options
- Company-paid life and AD&D insurance
- Flexible work environment – Work remotely from a U.S.-based home or from our Atlanta or Dallas offices.
- Autonomy and ownership – Independence and responsibility within your role.
- Career growth opportunities – Opportunities to advance as ConnexPay continues to scale and grow.
Equal Employment Opportunity:
ConnexPay is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
About ConnexPay
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Saint Paul, MN, US
Year founded
2017