Remote Fluid Engineering Jobs in Buffalo, NY (NOW HIRING)

Title: Regional Solution Sales Manager, US
Reports to:National Solution Sales Manager, US

Pay range:$110,000-$120,000/year
Location: Remote, USA
As a result of the ongoing growth and expansion of our Services business, ArmstrongFluid Technology is looking for a Regional Solution Sales Representative to support ourEastern US Sales channels. The RSSM will be responsible for growing our LifecycleServices Offerings (Digital Services, Start-up, Commissioning, Maintenance, EnergyRetrofits, Energy Upgrades, Optimization, Replacement Parts, and Training) to owners,engineers, contractors, and parts dealers in collaboration with our reps and ArmstrongNSM's, RSM's.
The successful candidate will be working in a hands-on-field service environment witha strong commitment to customer service. They will participate in developmentand execution of the organization's strategic initiatives of Digital services, energyupgrade and optimization. They will act as a key contact to other service and sales
representatives' firms, advocate for the customer within the organization and providefeedback to factory (QA, Engineering, and Manufacturing) to improve the products andprocesses of the company.
Sales Activity: Services, Energy Upgrade and Optimization
The responsibilities will include, but not limited to:

• Own and execute regional service sales strategy and achieve bookings, sales
  and margin targets
• Build and manage a funnel of sales opportunities for Lifecycle Services byaligning closely with Regional Sales Managers and Armstrong Representatives
• Collaborate with Key Accounts owners to ensure that Lifecycle Services are integral to the KAM plans for Owners, Armstrong Representatives, Agents, Consulting Engineers, Contractors and other value chain stakeholders
• Collaborate with National Field Service Manager to support an existing networkof Armstrong Solution Providers (ASP) as a key channel for field services, digitalservices, energy upgrade and optimization
• Collaborate with the Offering Manager, Armstrong Platform & Ecosystem tobuild a new sales channel of Control Distributors/Representatives for controland optimization solutions
• Own key account plans for major ASP. Build call plans and sales activitiesassociated with increasing services sales to or through these accounts.
• Work closely with Armstrong Aftermarket Services to ensure that opportunitiesidentified by technicians are followed through to close
• Actively participate with Offering Managers to build and enhance service offersbased on feedback from customers

Responsibilities:

• Utilize Armstrong CRM tool every day to track activities and opportunities
• Timely and professionally handle field service calls and issues arising from the
  field service visits
• Travel to customer sites and conduct troubleshooting and analysis on allArmstrong products including start-ups for Design Envelope equipment,configured building equipment, controls systems, central plants, and remotemonitoring for system performance assurance.
• Communicate with the customer to ensure satisfaction and implement correctiveactions
• Facilitate on-site training seminars for representatives and customers.
• Maintain customer service relationship through customer phone support, on-siteservice visits and system commissioning activities.
• Initiate Service Warranty claims for processing through the Armstrong servicemanagement system
• Assist in the handling of the returned goods process
• Participate in the qualification/supervision of third-party service representatives
• Create and maintain service information in the company enterprise database
• Ensure personal and team's utilization targets are met

Qualifications:

• Engineering degree - Mechanical or Electrical
• 5+ years sales experience working with engineering, manufacturing, and distribution operations
• Prior experience in selling services
• Demonstrated knowledge of HVAC Systems, i.e., chillers, cooling towers, pumps,AHU's, Building Management Systems, etc.
• 3+ years of direct experience working with Control systems, Building AutomationSystems and troubleshooting different serial or ethernet-based communicationprotocols: BACnet, Modbus, TCP/IP, MSTP
• Proficient in reading wiring diagrams and a strong understanding of IP networks
• Preferred: BAS programming; Commissioning and start-ups
• Previous experience conducting training and development classes for customers
• Ability to deliver technical support, coaching and direction to end users and otherService Technicians as applicable
• Ability to think clearly and logically, analyze quantitatively, problem solve, definetechnical requirements, break down complex problems in a simplified way, andprovide clear, well-thought-out recommendations.
• Ability to establish objectives, handle multiple tasks, prioritize work, and driveresults and work both independently and as part of a team and learn new tools
• Service background in engineered product manufacturing/marketing/distributionorganization is a definite advantage
• Must be eligible to work in the United States.
• This role is not eligible for visa sponsorship.