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Regional Operations Director - Remote

About Thriveworks

Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today's clients.

About the Job

Thriveworks is looking for a Regional Operations Director to continue to drive growth and operational performance for our Psychiatry program. The Regional Operations Director is an operational leader responsible for driving performance, access to care, and clinician engagement across a multi-state region. This role oversees a panel of clinicians and is accountable for optimizing scheduling availability, utilization, and overall patient access, while ensuring alignment with company standards and workflows. In partnership with clinical leadership, this role supports the operational oversight of medication management services, ensuring timely access, continuity of care, and adherence to established processes.

The ROD partners cross-functionally with clinical, operational, and support teams to execute key initiatives, improve patient experience, and drive consistent performance across their region.

Key Responsibilities

• Oversee the clinician lifecycle, including onboarding, ramp, performance management, and retention, ensuring clinicians meet expectations for availability, utilization, and quality of care

• Own regional performance across key metrics, including clinician utilization, scheduling availability, patient access, and retention, using data to identify trends and drive improvement

• Manage revenue growth and labor costs to support company objectives

• Conduct performance management for clinicians, including coaching on productivity, scheduling behaviors, adherence to company standards, and addressing underperformance through structured interventions

• Lead change management efforts by cascading communication, driving adoption of new initiatives, and supporting the execution of pilots and operational updates across the region

• Partner cross-functionally with clinical, call center, billing, compliance, and marketing teams to support patient access, resolve operational challenges, and execute key business initiatives

• Identify trends, gaps, and opportunities within the region and advocate for solutions that improve clinician performance, patient experience, and operational efficiency

• Manage and support resolution of escalations, including patient complaints, safety concerns, and continuity of care challenges, ensuring timely and appropriate follow-up

• Ensure clinicians maintain required scheduling availability and drive access to care, including same-day and near-term appointment availability; proactively address gaps in provider capacity and patient demand

• Ensure adherence to operational workflows and standard operating procedures, including scheduling protocols, refill processes, and call dispositions; reinforce consistency and address breakdowns

Qualifications

• 3+ years of managerial experience overseeing large care delivery teams

• 5+ years of experience in a healthcare setting

• A proven track record in business operations, change management, and performance management

• Experience managing remote or distributed teams

• Experience in behavioral health or healthcare access models

• Strong analytical / KPI management skills

• Demonstrated ability to influence and drive performance across a distributed, fee-for-service workforce

• Strong organizational and execution skills with the ability to manage multiple priorities across a fast-paced, multi-state environment

• Ability to operate effectively in a high-growth, fast-paced environment with shifting priorities

• Strong written and verbal communication skills, with the ability to communicate effectively across clinical and operational stakeholders

• Familiarity with healthcare operations, including workforce management, prescribing, prior authorizations, labs, etc.

• Bachelor's Degree

• Proficient in Google Suite and related software, AdvanceMD, and other Thriveworks platforms

Benefits

• Flexibility to work remotely

• An amazing team culture

• Professional development & advancement opportunities

• 401K with a 3% employer match

• Healthcare, Dental, Vision, and life insurance benefits

• Paid time off and paid holidays

• Professional EAP program for team members & household

• Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for, to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.

• Our recruiters and other team members may also contact you via text or phone to schedule an interview.

• A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.

• Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).

• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.