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Position Summary

The LifeClinic Lead is accountable for the performance, development, and day-to-day management of their assigned LifeClinic chiropractic team. This includes full supervisory responsibility for a team of Coordinators and shared performance management responsibility for LifeClinic Doctors. The LifeClinic Lead sets performance expectations, delivers coaching, and holds team members accountable to established standards. This role requires strong leadership, independent decision-making, and the ability to drive measurable results in new patient acquisition, conversion, retention, and revenue.

Job Duties/Responsibilities

• Coaches LifeClinic Doctors and Coordinators on practice growth skills including marketing, sales scripting, communication, administrative tasks, and schedule management; identifies performance gaps and determines appropriate coaching interventions; makes operational exceptions to standard procedures as needed.
• Manages all personnel functions for Coordinator direct reports including hiring, onboarding, goal-setting, performance reviews, corrective action, and termination; conducts goal-setting, performance reviews, and performance improvement plans for LifeClinic Doctors; escalates Doctor termination recommendations to the Vice President-LifeClinic Operations.
• Monitors and analyzes clinic performance metrics; identifies trends and root causes; develops and implements corrective action plans to achieve or exceed company performance targets.
• Delivers training and remote support to LifeClinic locations across the region; develops training materials; facilitates weekly clinic meetings and provides performance reporting to senior leadership.
• Up to 50% travel required.

Leadership & Supervisory Responsibilities

• Provide leadership and guidance to the LifeClinic team
• Coach and mentor team members on patient concerns and daily responsibilities
• Manage supervisory duties, including training, scheduling, coaching, and time card approval
• Conduct regular audits on new patient conversion and marketing performance, providing feedback and action plans as needed

Minimum Required Qualifications

• Excellent customer service skills
• Ability to identify problems, compile and analyze data, establish facts, draw valid conclusions to implement a resolution
• Ability to handle and resolve conflicts in a professional, tactful manner
• Ability to multi-task and learn quickly
• Perform audits on a regular basis, to provide Team Members with feedback and develop action plan if needed.
  • The number of new patients signed from various marketing initiatives. For example, based on attendance, how many people attended and how many people signed up for a new patient appointment.
  • Conversion: what % of new patients started care.
• Excellent supervisory, interpersonal communication, and time management skills
• Coach and mentor the LifeClinic team members by providing feedback, support, and guidance on handling patient concerns and managing daily responsibilities.
• Provides leadership and guidance to LifeClinic team
• Performs supervisory duties for the LifeClinic team to include, training, work scheduling, coaching, time card approval

Years of Experience:

• Bachelor's Degree in a related field
• 3+ years of experience working in the healthcare industry
• 3+ years of customer service experience

Core Skills

• Excellent customer service and interpersonal communication skills
• Strong problem-solving skills - able to identify issues, analyze data, and implement resolutions
• Skilled at resolving conflicts professionally and tactfully; experience handling patient pushback
• Strong written and verbal communication skills
• Strong multitasking ability and fast learner
• Excellent time management skills
• Ability to hold team members accountable and drive meaningful behavior change

Preferred Qualifications

Experience in one of the following roles:

• Chiropractic Assistant
• Chiropractic Office Manager
• LifeClinic Coordinator

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.