ZipRecruiter

Log In

2

Remote Financial Aid Jobs in Rochester, MN (NOW HIRING)

Lennar

Field Customer Care Rep

Rochester, MN · Remote

$32.96 - $37/hr

Use remote assistance tools to patiently guide Homeowners through troubleshooting, investigative ... their financial future, while Paid Parental Leave and an Associate Assistance Plan provide ...

All JobsFinancial Aid JobsRemote Financial Aid JobsRemote Financial Aid Jobs in Rochester, MN

Remote Financial Aid information

See Rochester, MN salary details

$18.3K

$61.3K

$132.7K

How much do remote financial aid jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote financial aid in Rochester, MN is $61,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $66,100.00 per year, depending on experience, location, and employer.

What Are Remote Jobs in Financial Aid?

Remote financial aid jobs involve working with students who are applying for financial aid for college or other educational institutions. Common job titles include financial aid counselors, officers, or advisors. Your duties may involve determining the eligibility of each student for grants, scholarships, student loans, or work-study programs. As a counselor or advisor, your responsibilities are to advise students on the phone or over the internet on the steps that they can take to obtain monetary assistance, taking into account their career plans and academic performance.

What is the difference between Remote Financial Aid vs Remote Financial Aid Coordinator?

AspectRemote Financial AidRemote Financial Aid Coordinator
CredentialsHigh school diploma or equivalent; some roles may require financial aid certificationsHigh school diploma; often requires financial aid certifications or related experience
Work EnvironmentRemote, often in educational institutions or financial servicesRemote, typically within educational institutions or colleges
Employer & Industry UsageUsed by colleges, universities, and financial aid organizations

Remote Financial Aid generally refers to roles involved in processing and managing financial aid applications remotely, while Remote Financial Aid Coordinator often involves overseeing the entire financial aid process, coordinating with students and staff. Both roles require similar credentials and are used in educational settings, but the coordinator position usually entails additional responsibilities in administration and communication.

What is a Remote Financial Aid specialist?

A Remote Financial Aid specialist is a professional who assists students and their families with navigating the financial aid process for educational institutions, but does so virtually rather than in person. Their responsibilities include helping applicants complete forms like the FAFSA, explaining different types of financial aid, and answering questions about grants, loans, and scholarships. By working remotely, they provide guidance and support via phone, email, or video conferencing, making it more convenient for clients to access assistance from anywhere.

What are the key skills and qualifications needed to thrive as a Remote Financial Aid Advisor, and why are they important?

To thrive as a Remote Financial Aid Advisor, you need expertise in financial aid regulations, application processes, and a background in higher education or student services, often supported by a relevant degree. Familiarity with student information systems (SIS), federal and state financial aid portals, and tools like Banner or FAFSA processing software is crucial. Strong communication, attention to detail, and problem-solving skills help you guide students remotely and ensure regulatory compliance. These skills and qualities are vital for accurately assisting students, maintaining data integrity, and supporting institutional goals in a virtual environment.

What are some common challenges faced by remote financial aid advisors, and how can they be overcome?

Remote financial aid advisors often face challenges such as maintaining clear communication with students, staying updated on evolving regulations, and managing confidential documents securely online. Overcoming these challenges involves utilizing secure digital platforms for document sharing, scheduling regular video or phone meetings to foster strong student relationships, and participating in ongoing training to stay current with policy changes. Effective time management and collaboration with colleagues through virtual team meetings also help ensure consistent support and workflow.
More about Remote Financial Aid jobs
What are popular job titles related to Remote Financial Aid jobs in Rochester, MN? For Remote Financial Aid jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Remote Financial Aid jobs in Rochester, MN look for? The top searched job categories for Remote Financial Aid jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Remote Financial Aid jobs? Cities near Rochester, MN with the most Remote Financial Aid job openings:
Remote Financial Aid jobs near you
Infographic showing various Remote Financial Aid job openings in Rochester, MN as of July 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% Remote job distribution, with an average salary of $61,256 per year, or $29.4 per hour.
Field Customer Care Rep

Field Customer Care Rep

Lennar

Rochester, MN • Remote

$32.96 - $37/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Lennar rating

8.0

Company rating: 8.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

20th of 80 rated construction

Job description

Customer Care Representative

We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an
extraordinary experience for our Homeowners, Communities, and Associates by building quality homes
and providing exceptional customer service, giving back to the communities in which we work and live in,
and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has
been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the
United States.

Join a Company that Empowers you to Build your Future
The Customer Care Representative is a key member of the Lennar Customer Care Team, providing
warranty and service support to Homeowners through digital channels. The role is dedicated to
enhancing Customer Satisfaction by responding to Homeowner service requests quickly and
professionally using remote assessment, digital communication, and virtual technology. Clear and
proactive communication with Homeowners, field teams, and Trade Partners is essential for timely and
effective issue resolution.

Your Responsibilities on the Team
Professionally and promptly handle requests by contacting the Homeowner after reviewing
provided documentation, homesite and case history to ensure familiarity with the matter.
Use remote assistance tools to patiently guide Homeowners through troubleshooting,
investigative and resolution steps.
Share guidance on warranty coverage, out-of-warranty items, and self-help solutions.
Document and maintain all findings, including pertinent documents, photos, and correspondence
using provided technology to ensure thorough case documentation.
Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues
remotely, and coordinate with Trade Partners for further action.
Ensure repairs are completed and Homeowners are satisfied through knowledgeable, friendly,
and proactive support.
Deliver comprehensive support in accordance with Lennar's warranty policies and quality
standards.
Process back charges and EPOs to ensure prompt payment of Trade Partners as needed.
Proactively remedy any trade partner scheduling, communication, or payment related issues.
Participate in after-hours on-call rotation and expedite emergency repairs, as directed by
management.
Perform additional duties as assigned to support the overall success of the division.
Requirements
Minimum High School or GED required.
Excellent verbal and written communication skills.
Prior customer service experience required, preferably with a homebuilder.
Must possess good organizational and time-management skills, and understand technical
aspects of residential construction.
Availability to work flexible hours based on business needs, including evenings, weekends, and
holidays.
Able to analyze problems, determine solutions, and produce desired outcome.
Intermediate to advanced PC skills (Microsoft Word and Excel).
Must possess professional attitude to represent company in a positive manner.
Contacts
Daily interaction with various division personnel, outside agencies, business partners, consultants
and homeowners. Regular contact with the public. Frequent external contacts where matters
discussed require resourcefulness, patience, clarity and tact.
Physical & Office/Site Presence Requirements:
This is primarily a sedentary office position which requires the incumbent to have the ability to
operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25
lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and requirements for the position noted. This is not a
comprehensive listing of all job duties of the Associates. Duties, responsibilities, and activities may
change at any time with or without notice.
Lennar is an equal opportunity employer and complies with all applicable
federal, state, and local fair employment practices laws
#LI-CC1
#CB-CON
  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $32.96 - $37, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

What Lennar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lennar logo

About Lennar

Sourced by ZipRecruiter

Since 1954, Lennar has built over one million new homes for families across America. We build in some of the nation’s most popular cities, and our communities cater to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or Active Adult.

Industry

Construction

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1954

Social media

FacebookTwitter

View All Lennar Jobs

Apply