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Remote File Clerk Jobs in Alabaster, AL (NOW HIRING)

Soft source inc

Customer service representative

Birmingham, AL · Remote

$16.50 - $22.25/hr

- Remote Customer Service RepresentativePosition Summary We are seeking a customer-focused Remote Customer Service Representative to provide exceptional support to customers through phone, email, chat ...

All JobsFile Clerk JobsRemote File Clerk JobsRemote File Clerk Jobs in Alabaster, AL

Remote File Clerk information

See Alabaster, AL salary details

$10

$15

$19

How much do remote file clerk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote file clerk in Alabaster, AL is $15.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $16.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote File Clerk position, and why are they important?

To thrive as a Remote File Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic filing systems, document management software, and cloud storage platforms is often required. Excellent time management, self-motivation, and clear written communication are valuable soft skills in this role. These qualifications are important to ensure the accurate handling, storage, and retrieval of critical documents from a remote setting.

What is a Remote File Clerk job?

A Remote File Clerk is responsible for organizing, managing, and maintaining digital and electronic documents for a company or organization. Their duties typically include data entry, document classification, file organization, and ensuring records are easily accessible. They may also retrieve files, update records, and follow company policies for document security and confidentiality. This role requires strong attention to detail, organizational skills, and proficiency with document management software. Remote File Clerks work from home, communicating with team members via email, chat, or virtual meetings.

What are some common challenges remote file clerks face, and how can they be addressed?

Remote file clerks often encounter challenges such as managing high document volumes, maintaining accuracy with limited in-person supervision, and ensuring secure file sharing. Staying organized with digital tools, adhering to established filing protocols, and setting regular check-ins with team members can help overcome these obstacles. It’s also important to have a reliable internet connection and a dedicated workspace for uninterrupted work. Many companies provide onboarding and training resources to help remote clerks succeed and feel connected to their team.

What are popular job titles related to Remote File Clerk jobs in Alabaster, AL? For Remote File Clerk jobs in Alabaster, AL, the most frequently searched job titles are:
What job categories do people searching Remote File Clerk jobs in Alabaster, AL look for? The top searched job categories for Remote File Clerk jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Remote File Clerk jobs? Cities near Alabaster, AL with the most Remote File Clerk job openings:
Remote File Clerk jobs near you
Infographic showing various Remote File Clerk job openings in Alabaster, AL as of July 2026, with employment types broken down into 65% Full Time, 30% Part Time, 1% Temporary, and 4% Contract. Highlights an 100% Physical job distribution, with an average salary of $31,391 per year, or $15.1 per hour.
Customer service representative

Customer service representative

Soft source inc

Birmingham, AL • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Job description

Job Description – Remote Customer Service RepresentativePosition Summary

We are seeking a customer-focused Remote Customer Service Representative to provide exceptional support to customers through phone, email, chat, and other digital communication channels. The ideal candidate is an excellent communicator with strong problem-solving skills, a positive attitude, and the ability to deliver outstanding customer experiences while working in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner.

  • Resolve customer issues, complaints, and service requests while ensuring a positive customer experience.

  • Provide accurate information about products, services, policies, and account-related inquiries.

  • Document customer interactions, updates, and resolutions within the CRM system.

  • Process orders, returns, exchanges, cancellations, and account updates accurately.

  • Escalate complex issues to the appropriate department while maintaining ownership of customer concerns.

  • Follow established service standards, workflows, and company policies.

  • Monitor customer satisfaction and identify opportunities to improve the overall customer experience.

  • Collaborate with cross-functional teams to resolve customer issues efficiently.

  • Meet or exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction (CSAT), and quality metrics.

  • Participate in training sessions and stay current on product knowledge and company updates.

  • Maintain confidentiality of customer information and comply with company security policies.

  • Support continuous process improvement initiatives to enhance service quality and operational efficiency.

Required Qualifications

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.

  • 1–3 years of customer service, call center, help desk, or client support experience.

  • Excellent verbal and written communication skills.

  • Strong interpersonal, problem-solving, and conflict-resolution abilities.

  • Ability to work independently in a remote environment while managing multiple tasks.

  • Strong organizational skills with high attention to detail.

  • Comfortable learning new systems and technologies.

Preferred Qualifications

  • Experience supporting customers in a remote or virtual environment.

  • Experience using CRM and customer support platforms.

  • Bilingual or multilingual communication skills are a plus.

  • Experience in e-commerce, SaaS, healthcare, financial services, or technology industries.

Technical Skills

  • Zendesk

  • Salesforce Service Cloud

  • HubSpot CRM

  • Freshdesk

  • Intercom

  • Microsoft Office 365

  • Google Workspace

  • Slack

  • Microsoft Teams

  • Zoom

  • RingCentral

  • Five9

  • Aircall

  • Jira

  • Confluence

Core Competencies

  • Customer Service Excellence

  • Customer Relationship Management (CRM)

  • Problem Solving

  • Conflict Resolution

  • Active Listening

  • Verbal & Written Communication

  • Multitasking

  • Time Management

  • Data Entry

  • Order Processing

  • Customer Retention

  • Complaint Resolution

  • Attention to Detail

  • Adaptability

  • Team Collaboration

  • Remote Communication

  • Product Knowledge

  • Empathy

  • Decision Making

  • Process Improvement

What We Offer

  • Fully remote work environment

  • Competitive salary and performance incentives

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Home office support (where applicable)

  • Paid training and professional development

  • Collaborative, inclusive, and supportive team culture

  • Opportunities for career growth and advancement