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Remote Field Service Engineer Jobs in Commerce, MI

Shively Diversified Management Services

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Field Service Engineer

Auburn Hills, MI · Remote

$90K/yr

Field Service Engineer - CNC Machine Tools (USA) Company: Jyoti CNC Automation Location: USA Tech Centre Reports To: Zone Head / Tech Centre Head Functional Coordination: Central Warehouse & Repair ...

Anton Paar

Field Service Engineer

Detroit, MI · On-site +1

$32.60 - $36.90/hr

Your location is remote in or near Detroit, MI, but other major cities in the territory are ... Associate's degree in engineering or related technical field. * Availability for frequent overnight ...

ABB

Senior Project Engineer

MI · Remote

$91K - $118K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... Be a support function for Field service engineer during project commissioning. * Configure, test ...

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Remote Field Service Engineer information

See Commerce, MI salary details

$32.8K

$63.9K

$94.7K

How much do remote field service engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote field service engineer in Commerce, MI is $63,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $75,800.00 per year, depending on experience, location, and employer.

What is the difference between Remote Field Service Engineer vs Field Service Technician?

AspectRemote Field Service EngineerField Service Technician
CredentialsTechnical certifications, engineering backgroundTechnical certifications, vocational training
Work EnvironmentRemote troubleshooting, on-site visits, remote supportOn-site service, installation, maintenance
Industry UsageTechnology, telecommunications, industrial equipmentAppliances, HVAC, machinery

The Remote Field Service Engineer typically handles remote diagnostics and support, often with some on-site visits, focusing on complex systems. Field Service Technicians usually perform on-site repairs and maintenance of equipment. Both roles require technical skills and certifications, but their work environments and responsibilities differ, with the engineer often working remotely and the technician primarily on-site.

How do Remote Field Service Engineers typically communicate and coordinate with on-site teams and clients while working remotely?

Remote Field Service Engineers rely heavily on digital communication tools such as video conferencing, instant messaging, and remote diagnostic platforms to stay connected with on-site teams and clients. Coordination often involves scheduled check-ins, detailed documentation, and real-time troubleshooting to ensure smooth service delivery. Building strong communication skills and being proactive about updates are essential, as you'll frequently guide on-site personnel through technical tasks and problem resolution. This collaborative approach helps maintain service quality and fosters trust, despite the physical distance.

What are the key skills and qualifications needed to thrive as a Remote Field Service Engineer, and why are they important?

To thrive as a Remote Field Service Engineer, you need a strong background in engineering or electronics, troubleshooting expertise, and typically a relevant technical degree or certification. Familiarity with diagnostic tools, remote monitoring systems, industry-specific software, and sometimes certifications like CompTIA A+ or OEM-specific credentials is essential. Strong communication, problem-solving, and self-motivation are standout soft skills for this role. These skills enable timely issue resolution, effective remote support, and high customer satisfaction across diverse and dispersed environments.

What is a Remote Field Service Engineer?

A Remote Field Service Engineer is a technical professional who provides installation, maintenance, repair, and support services for equipment or systems, often in locations away from their main office. Unlike traditional field engineers, they can diagnose and resolve many issues remotely using digital tools, phone, or video support, reducing the need for on-site visits. This role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with clients. They may also travel to customer sites when remote solutions are not feasible.
What are the most commonly searched types of Field Service Engineer jobs in Commerce, MI? The most popular types of Field Service Engineer jobs in Commerce, MI are:
What are popular job titles related to Remote Field Service Engineer jobs in Commerce, MI? For Remote Field Service Engineer jobs in Commerce, MI, the most frequently searched job titles are:
What cities near Commerce, MI are hiring for Remote Field Service Engineer jobs? Cities near Commerce, MI with the most Remote Field Service Engineer job openings:
Remote Field Service Engineer jobs near you
Infographic showing various Remote Field Service Engineer job openings in Commerce, MI as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $63,927 per year, or $30.7 per hour.
Field Service Engineer

Field Service Engineer

Shively Diversified Management Services

Auburn Hills, MI • Remote

$90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 19 days ago

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Job description

Field Service Engineer – CNC Machine Tools (USA)

Company: Jyoti CNC Automation
Location: USA Tech Centre
Reports To: Zone Head / Tech Centre Head
Functional Coordination: Central Warehouse & Repair Centre
Schedule: Monday–Friday, Core Business Hours (flexible as required)
Travel: Extensive regional travel required
FLSA Status: Non-Exempt (confirm if salaried/exempt is preferred)

Base Salary: $90k plus paid overtime + 5% KPI performance 


About Jyoti

At Jyoti, we take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center to support customer demos, applications collaboration, and service readiness.

Jyoti is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants and comply with applicable federal, state, and local laws.


Role Summary

The Field Service Engineer is responsible for installation, commissioning, maintenance, and uptime of CNC machine tools at customer sites. This role directly impacts customer satisfaction, repeat business, and brand reputation through reliable execution and technical expertise.

This is a hands-on, field-intensive role requiring strong troubleshooting skills, disciplined execution, and professional customer interaction.


Essential Functions & Key Responsibilities

1) Installation & Commissioning

• Install and commission CNC machines at customer sites according to company standards.
• Perform leveling, alignment, geometry verification, and accuracy validation.
• Conduct acceptance trials and formal machine handover to customers.
• Complete installations within defined timelines and quality expectations.


2) Preventive & Corrective Maintenance

• Perform scheduled preventive maintenance to ensure machine reliability and uptime.
• Diagnose and resolve electrical, mechanical, and CNC control issues.
• Troubleshoot servo drives, spindle systems, PLCs, hydraulics, and auxiliary equipment.
• Minimize machine downtime and reduce repeat failures through disciplined troubleshooting.


3) Service Escalation & Coordination

• Identify issues requiring advanced repair and escalate to the Central Repair Centre as needed.
• Coordinate spare parts requirements and availability with the Warehouse team.
• Support major breakdown resolution using structured root cause analysis.
• Maintain clear, professional communication with customers throughout service activities.


4) Documentation & Reporting

• Accurately record all service activities in service management systems.
• Document root cause analysis, corrective actions, and follow-up recommendations.
• Maintain complete service history and machine records.
• Participate in service review meetings and continuous improvement discussions.


5) Customer Interaction & Training

• Train customer operators and maintenance personnel during installation and handover.
• Educate customers on best practices to prevent repeat issues and improve uptime.
• Represent the company professionally during all customer interactions.


Performance Metrics (KPIs)

• Mean Time to Respond (MTTR)
• First-time fix rate
• Installation and commissioning cycle time
• Reduction in repeat complaints
• Customer satisfaction score
• Accuracy and timeliness of service documentation


Qualifications & Experience

• Diploma, Associate’s, or Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience.
• 5–15 years of experience in CNC machine installation and field service.
• Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives, motors, spindles, and electrical systems.
• Ability to read and troubleshoot electrical schematics, PLC logic, and machine diagnostics.
• Willingness to travel extensively and work flexible hours as required.
• Strong communication skills and professional customer-handling ability.


Work Environment & Physical Demands

Frequent exposure to manufacturing and machining environments with hazards such as noise, electricity, chemicals, heavy equipment, and automated/manual machinery.
Physical demands include extensive travel, standing, walking, bending, lifting, pushing, pulling, operating tools and equipment, and occasional on-call or extended work hours.