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Remote Federal Government Call Center Jobs in Riverside, RI

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Providence, RI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

First American

Collections Specialist (Remote)

Carolina, RI · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call center experience preferred. Knowledge, Skills, and Abilities (KSAs) * Knowledge of ... Strong knowledge of state and federal Fair Debt Collection Laws, the U.S. Bankruptcy Code, and ...

Talkiatry

Psychiatrist (Remote)

Providence, RI · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Talkiatry

Psychiatrist (Remote)

Warwick, RI · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... E-Verify Talkiatry participates in E-Verify and will provide the federal government with your Form ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Michigan residents Do you have a strong eye for detail? This could be a great opportunity ... Customer service experience (three or more years preferred); for example, previous call center work ...

Morley

Vehicle Processing Clerk (Remote - Michigan)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Michigan residents Do you have a great eye for detail and a talent for figuring things out ... One or more years of customer service experience (previous call center work, retail, restaurant ...

Morley

Vehicle Processing Clerk (Remote - Alabama)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Alabama residents Do you have a great eye for detail and a talent for figuring things out ... One or more years of customer service experience (previous call center work, retail, restaurant ...

New

Morley

Vehicle Processing Clerk (Remote - Kentucky)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote - Kentucky residents Do you have a great eye for detail and a talent for figuring things out ... One or more years of customer service experience (previous call center work, retail, restaurant ...

New

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All JobsFederal Government Call Center JobsRemote Federal Government Call Center JobsRemote Federal Government Call Center Jobs in Riverside, RI

Remote Federal Government Call Center information

See Riverside, RI salary details

$10

$17

$24

How much do remote federal government call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote federal government call center in Riverside, RI is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.89 per hour, depending on experience, location, and employer.

What is a remote federal government call center?

A Remote Federal Government Call Center job involves providing customer service and support for federal agencies while working from home or another remote location. Employees handle inquiries, provide information, and assist callers regarding government programs, benefits, or services. These positions require strong communication skills, knowledge of federal agency procedures, and the ability to use specialized software for managing calls and records. Remote call center agents often follow strict privacy and security protocols due to the sensitive nature of the information they handle.

What are the key skills and qualifications needed to thrive as a remote federal government call center representative, and why are they important?

To thrive as a Remote Federal Government Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes federal security clearances are typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are essential to ensure accurate information delivery, maintain compliance with federal protocols, and provide efficient support to citizens.

What are some common challenges faced when working in a remote federal government call center, and how can I prepare for them?

Working in a remote federal government call center often involves managing a high volume of inquiries from citizens, which can sometimes be repetitive or emotionally challenging. You may also need to quickly learn and adapt to complex federal policies and procedures, while maintaining clear communication and empathy. Staying organized, utilizing available training resources, and developing strong time management skills are key to overcoming these challenges. Additionally, being proactive in seeking support from your supervisors and collaborating with teammates through virtual channels can help ensure success.

What is the difference between Remote Federal Government Call Center vs Remote Customer Service Representative?

AspectRemote Federal Government Call CenterRemote Customer Service Representative
CredentialsTypically requires security clearance and federal-specific trainingGenerally requires customer service experience and basic computer skills
Work EnvironmentGovernment facilities or secure remote setups, adhering to strict protocolsVarious industries, often in corporate or private sectors, with flexible remote setups
Employer & IndustryFederal government agenciesPrivate companies, retail, tech, and service industries
Search & Comparison IntentUnderstanding federal-specific roles, security, and credentialsGeneral customer service roles, flexibility, and industry options

The Remote Federal Government Call Center involves working for government agencies with security clearances and federal protocols, whereas Remote Customer Service Representatives serve private sector clients with a focus on customer support. Both roles require communication skills but differ in credentials, work environment, and employer type.

What job categories do people searching Remote Federal Government Call Center jobs in Riverside, RI look for?

The top searched job categories for Remote Federal Government Call Center jobs in Riverside, RI are:

Remote Federal Government Call Center jobs near you

Inside Sales Insurance Specialist

AMBA

Pawtucket, RI • Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Inside Sales Insurance Specialist (W2, Remote)
Full-Time | Monday through Friday
Compensation: Hourly base plus performance bonuses
License: Life and Health preferred
 
Important Role Overview
This is a high-volume outbound calling role in a structured inside sales environment. Successful candidates are comfortable spending the majority of their workday actively dialing, following up, and converting member conversations into enrollments.
 
While leads are provided, this is not an inbound or appointment-setting role. Consistent outbound activity is the primary driver of success in this position.
 
About AMBA
AMBA partners with public employee, alumni, and professional occupation associations nationwide to deliver Life and Supplemental Health insurance benefits to their members. We work with some of the most significant retired public employee associations in the country, supporting millions of members across all 50 states.
 
As an Inside Sales Insurance Specialist, you will engage existing members and policyholders to educate them on benefit options and enroll them in coverage that meets their needs.
 
What You Will Do
  • Make 150 or more outbound calls per day using company-provided lead lists
  • Spend the majority of your workday actively dialing, speaking with members, and following up
  • Deliver scripted and consultative sales presentations over the phone
  • Educate members on supplemental Life and Health insurance products and complete enrollments
  • Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility
  • Accurately document all activity in Salesforce and manage a personal sales pipeline
  • Meet daily activity expectations and monthly performance goals
  • Provide a professional, compliant, and member-focused experience on every call
Work Environment
This role operates in a structured, metrics-driven call center environment with clear daily expectations for outbound call volume, talk time, conversions, and documentation accuracy. Success requires consistency, resilience, and comfort with repetition.
 
This Role Is a Strong Fit If You
  • Have experience in a high-volume outbound sales or call center role
  • Are comfortable making frequent outbound calls throughout the day
  • Understand that leads support the work, but dialing drives results
  • Are motivated by structure, accountability, and measurable goals
  • Can handle phone-based rejection while maintaining professionalism
  • Are seeking a stable W2 role with performance-based earning potential
This Role May Not Be a Fit If You
  • Prefer inbound-only or appointment-based sales roles
  • Are uncomfortable with frequent dialing or high daily call expectations
  • Need a highly flexible or unstructured workday
  • Are looking for an account management or relationship-only role
What You Bring
  • Active Life and Health insurance license preferred. Candidates without an active license must be willing and able to obtain licensure within a defined onboarding timeframe.
  • Two or more years of insurance sales or high-volume call center experience preferred
  • Strong communication, listening, and objection-handling skills
  • Comfort working in a fast-paced, goal-driven environment
  • Technical proficiency with CRM tools. Salesforce experience is a plus
  • Reliability, resilience, and a consistent work ethic
Compensation and Benefits
  • Hourly base pay plus monthly performance bonuses
  • Typical first-year earnings range from $50,000 to $60,000
  • Top performers earn $100,000 or more
  • Comprehensive benefits package including medical, dental, vision, life, and long-term disability coverage
  • 401(k) with company match
  • Paid time off and paid holidays
  • Career development, coaching, and internal advancement opportunities
Apply Today
If you are licensed, comfortable with high-volume outbound calling, and ready to build a stable inside sales career with strong earning potential, we invite you to apply today. 
 
AMBA is proud to be an Equal Opportunity Employer.

Apply