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Remote Facebook Customer Service Jobs in Minnesota

Liveops

Remote Spanish Bilingual Customer Service

Mankato, MN · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!

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All JobsFacebook Customer Service JobsRemote Facebook Customer Service JobsRemote Facebook Customer Service Jobs in Minnesota

Remote Facebook Customer Service information

Does Facebook hire remote workers?

Facebook, now part of Meta, offers remote customer service roles, including positions like Facebook Customer Service representatives. These jobs typically require strong communication skills, familiarity with social media platforms, and may involve working with tools like Zendesk or similar customer support software. Remote roles are often available depending on the company's current hiring needs and policies.

What is the difference between Remote Facebook Customer Service vs Remote Social Media Customer Support?

AspectRemote Facebook Customer ServiceRemote Social Media Customer Support
CredentialsBasic customer service skills, familiarity with Facebook platformSimilar skills, often with additional social media platform knowledge
Work EnvironmentRemote, primarily using Facebook tools and chatRemote, managing multiple social media channels
Employer & IndustryCompanies using Facebook for customer engagementBrands across industries managing multiple social media platforms
Search & Comparison IntentPeople comparing Facebook-specific support rolesPeople exploring broader social media support jobs

Remote Facebook Customer Service focuses on assisting customers via Facebook's platform, while Remote Social Media Customer Support involves managing multiple social media channels. Both roles require strong communication skills and familiarity with social media tools, but the latter offers broader platform exposure.

What cities in Minnesota are hiring for Remote Facebook Customer Service jobs? Cities in Minnesota with the most Remote Facebook Customer Service job openings:
Remote Facebook Customer Service jobs near you

Customer Service Agent

STRATACOR Enterprise, LLC

Minneapolis, MN • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time.
GENERAL SUMMARY
This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls related to dental insurance. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team.
The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers.
This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from the team member's home residence in Minnesota.
All Team Members are required to adhere to Stratacor's Remote Work Policy.
ESSENTIAL FUNCTIONS
  1. Manage incoming calls and customer service inquiries using telephonic and computer software systems
  2. Identify and assess customers' needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods and tools
  5. Meet personal and customer service team call handling targets
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Ensure thorough call documentation
  8. Follow communication procedures, guidelines and policies
  9. Go the extra mile to engage customers
  10. Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly
  11. Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  1. High level of dedication, enthusiasm and motivation
  2. Ability to listen and communicate effectively
  3. Customer orientation and ability to adapt/respond to different types of customers
  4. Ability to multitask (type, talk and navigate computer systems), prioritize, and manage time effectively
  5. Ability to maintain composure in high-pressure situations
  6. An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems
  7. Ability to navigate a computer and software systems efficiently
  8. Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm upon hire
  9. Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs; typically 10:30am to 7:00pm.

REQUIRED EDUCATION AND EXPERIENCE
Required Qualifications:
  1. High School Diploma or GED
  2. Exceptional verbal and written communication skills
  3. Experience interacting with customers
  4. Excellent problem-solving skills
  5. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
  6. Experience with technology, software applications, phone systems and products (i.e. Microsoft Office suite of products)

Preferred Qualifications:
  1. Bachelor's degree; or equivalent combination of education and experience
  2. Call center experience
  3. Strong understanding of company products, policies and services

WORK ENVIRONMENT/PHYSICAL DEMANDS
  1. Travel Requirements: N/A
  2. Weight Lifting Requirements: 10 lbs.
  3. Extended periods of sitting at a workstation
  4. Telecommutin Requirements:
    • Required to have a dedicated work area established that provides information privacy
    • Ability to keep all company sensitive information secure
    • Must have reliable direct high-speed internet connection

RELATIONSHIPS
  1. Reports To: Customer Service (CS) Supervisor
  2. Directly Manages: N/A
  3. Internal Relationships: Functional Areas
  4. External Relationships: Provider, Broker, Group Administrator and Members

BENEFITS AND COMPENSATION
Benefits for this position include medical, dental, vision, and life insurance; disability coverage; flexible spending plans; a 401(k) plan; Paid Time Off (PTO); and Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information.
The starting hourly rate for this position is $20.00. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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