Description
The objectives of this position are to provide support to the payroll team, as well as perform administrative duties to assist the overall efforts of the organization. This role is also designed so that the person hired into this position is learning the necessary skills and knowledge base needed to move into a payroll coordinator role within 6-9 months of being hired. This position is initially remote, but will transition to in-office upon the opening of our physical location in OKC.
JOB DESCRIPTION/RESPONSIBILITIES
Answer phone calls and provide customer service support by directing the call to the Exodus team member who can best assist or by owning the call.
This role requires extensive knowledge of the UKG software platform to provide technical support for all client system issues or questions.
Assist payroll team members with payroll reconciliations throughout the payroll process to ensure accuracy of all employee and payroll information that is setup and processed within the UKG system.
Responsible for rapid response team ticket completion which includes handling payroll support tasks such as providing clients with requested reports, entering in New Hires, processing terminations, and handling the back office management for the payroll only clients.
Deliver payroll packets to local clients as well as ensure all UPS or Fedex packages are delivered in a timely manner for payroll.
Perform basic office management duties such as filing, ordering supplies, and greeting visitors.
Assist with administrative tasks revolving around ACA report mailing as well as quarterly and year end tax report mailing.
Provide other administrative duties as assigned.
Requirements
COMPETENCIES / REQUIRED SKILLS:
Must have strong communications skills both written and verbal
The ability to deal professionally, courteously, and efficiently with clients and employees who have questions or problems is essential
Must maintain a consistent and positive customer service image when interacting with clients and employees and resolve service problems
Must have strong technical skills and be able to learn new software quickly, as well as assist clients with the software
Must be organized as well as be able to work independently. It is important that this role be able to set schedules for themselves and ensure that the work is completed on time.
PHYSICAL DEMANDS
While performing the duties of this job, you will be regularly required to see, talk and hear.
Will frequently be required to stand, walk, sit; use hands to handle, feel, reach with hands and arms; and stoop or kneel.
Must occasionally lift and/or move up to 15 pounds.
At times, could require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding).
Must be able to drive.
EDUCATION/BACKGROUND
Customer service experience required.
Bilingual a plus.
