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Remote Evening Call Center Jobs in Reston, VA (NOW HIRING)

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsEvening Call Center JobsRemote Evening Call Center JobsRemote Evening Call Center Jobs in Reston, VA

Remote Evening Call Center information

See Reston, VA salary details

$11

$18

$26

How much do remote evening call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote evening call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are common challenges faced by remote evening call center agents, and how can they be managed?

Remote evening call center agents often encounter challenges such as managing work-life balance due to late hours, maintaining motivation without in-person supervision, and handling complex customer interactions with limited immediate support. To address these issues, it's important to establish a dedicated workspace, adhere to a consistent schedule, and make use of communication tools to stay connected with team members and supervisors. Regular check-ins and access to online training resources can also help agents stay engaged and continuously improve their skills.

What skills and qualifications are needed to thrive as a remote evening call center representative?

To thrive as a Remote Evening Call Center Representative, you need strong verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is usually required. Outstanding patience, active listening, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities are essential to provide effective customer service, resolve issues efficiently, and maintain customer satisfaction during high-volume evening shifts.

What is a remote evening call center?

Remote evening call center jobs involve handling customer service, technical support, or sales calls from home during evening hours. Employees use computers and phones to assist customers, answer questions, and resolve issues. These positions offer flexibility for those who prefer or require non-traditional work hours, making them ideal for students, parents, or individuals with daytime commitments. Companies often provide training and necessary equipment, but a reliable internet connection and quiet workspace are typically required.

What is the difference between Remote Evening Call Center vs Remote Customer Service Representative?

AspectRemote Evening Call CenterRemote Customer Service Representative
CredentialsHigh school diploma or equivalent, sometimes training providedHigh school diploma or equivalent, customer service training often provided
Work EnvironmentHome-based, evening shifts, call handlingHome-based or office, flexible or standard hours, customer support
Industry UsageCustomer support, telecommunication, retailCustomer support across various industries like retail, tech, healthcare

The Remote Evening Call Center typically involves handling customer calls during evening hours, often requiring specific shift work and call handling skills. Remote Customer Service Representatives may work flexible hours and support customers across multiple industries. Both roles require strong communication skills and similar credentials, but the call center role emphasizes evening shifts and call management, while customer service reps may have more varied schedules and responsibilities.

What are popular job titles related to Remote Evening Call Center jobs in Reston, VA? For Remote Evening Call Center jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Evening Call Center jobs in Reston, VA look for? The top searched job categories for Remote Evening Call Center jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Evening Call Center jobs? Cities near Reston, VA with the most Remote Evening Call Center job openings:
Remote Evening Call Center jobs near you
Infographic showing various Remote Evening Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 40% Full Time, 20% Part Time, and 40% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Training and Quality Assurance Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

Re-posted 8 days ago

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

         Lead the daily operations of the Training and Quality Assurance team.

         Develop, implement, and maintain training programs for new hires and existing staff.

         Design and update training materials, job aids, and instructional resources.

         Conduct instructor-led, virtual, and self-paced training programs.

         Establish quality standards and performance evaluation methodologies.

          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

         Conduct calibration sessions with operational leadership and quality teams.

          Analyze quality trends and identify opportunities for coaching and performance improvement.

         Prepare quality assurance reports, dashboards, and performance analyses.

         Develop corrective action plans and continuous improvement initiatives.

         Coordinate with operational leadership to identify training needs and performance gaps.

          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

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