Remote Escalations Representative Jobs in Silver Spring, MD

Remote Work:
No
Job Number:
R0247877
Location:
McLean,VA,US
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Onboarding and Learning Support Specialist
The Opportunity:
As an Onboarding and Learning Support Specialist, you will be focused on Onboarding and New Hire Experience, and you'll serve as a compliance-forward partner across the full lifecycle of post-offer onboarding. You will support new hires from offer acceptance through Day One while ensuring all regulatory, documentation, and HR operations requirements are met accurately and on time.
You will lead critical compliance tasks, including full I-9 workflow ownership, administer the Employee Referral Program, and serve as a Tier 2 resolver within ServiceNow for onboarding-related cases. You'll manage high-complexity issues, drive process consistency, and ensure the company meets federal employment standards across all onboarding activities.
You will collaborate closely with recruiters, hiring managers, HR Centers of Excellence, onboarding specialists, facilitators, vendors, and cross-functional partners. You will manage logistics, documentation, case routing, compliance workflows, and escalations, ensuring new hires feel supported, informed, and ready for Day One. You'll support automation opportunities, efficiency enhancements, and continuous improvement initiatives. Due to the nature of work performed within this facility, U.S. citizenship is required.
Join us. The world can't wait.
You Have:

• 3+ years of experience in an administrative role such as HR operations, onboarding, compliance support, or customer service
• Experience processing I-9s, working with remote agent workflows, and resolving compliance escalations
• Experience using Microsoft Office tools, including Word, Excel, PowerPoint, or Outlook
• Experience managing logistics for high-volume tasks in fast-paced, deadline-driven environments
• Experience using a ticketing or case management system such as ServiceNow
• Ability to troubleshoot and resolve complex onboarding or compliance issues independently
• Ability to manage sensitive information with discretion
• Ability to work onsite as needed for new hire orientations or training delivery
• HS diploma or GED

Nice If You Have:

• Experience administering Employee Referral Programs or other HR incentive processes
• Experience working in Tier 2 resolver groups or HR case management systems
• Experience with Workday, LawLogix, Truescreen, or similar HRIS or compliance tools
• Experience with AI tools or workflow automation methods
• Ability to work autonomously and support distributed teams across locations
• Ability to manage multiple priorities and solve problems independently
• Ability to pay strict attention to detail
• Ability to display confidence, assertiveness, self-driven work style, and a continuous improvement mindset
• Possession of excellent written and verbal communication skills
• Possession of excellent problem-solving and organizational skills

Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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