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Remote Escalations Representative Jobs in Rialto, CA

MCKESSON

Field Reimbursement Manager

Anaheim, CA · On-site +1

Interface with physicians and manufacturer representatives to obtain and provide patient and ... Remote role minimal travel involved. Must have a valid driver's license with a clean driving record ...

AERIES SOFTWARE LLC

Sr Product Analyst

Anaheim, CA · Remote

Own the vendor and agency relationships for your areas, representing Aeries directly with state ... Primarily remote; a reliable, distraction-minimized home workspace is expected. * Working from a ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Lead and develop customer service and inside sales professionals, including remote and ... Respond to customer escalations and collaborate with sales teams to support strategic accounts.

First American

Escrow Operations Manager

Riverside, CA · On-site +1

$85K - $113K/yr

Balances workloads among in office and remote employees. * Ensures employee conformance to ... Represents escrow's involvement with changes to processes. * Actively recruits, retains and ...

All JobsEscalations Representative JobsRemote Escalations Representative JobsRemote Escalations Representative Jobs in Rialto, CA

Remote Escalations Representative information

See Rialto, CA salary details

$11

$24

$47

How much do remote escalations representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote escalations representative in Rialto, CA is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.29 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Rialto, CA? For Remote Escalations Representative jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Remote Escalations Representative jobs in Rialto, CA look for? The top searched job categories for Remote Escalations Representative jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Remote Escalations Representative jobs? Cities near Rialto, CA with the most Remote Escalations Representative job openings:
Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Rialto, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $50,509 per year, or $24.3 per hour.

Sales Development Representative

Photobooth Supply Co

City Of Industry, CA • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

At Photobooth Supply Co., we believe in the power of capturing moments and creating lasting memories. Our mission is to empower entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We've transformed the lives of thousands of customers worldwide, and now we're looking for a driven and proactive Sales Development Representative (SDR) to join our team.

In this role, you'll be the first point of contact for inbound leads, engaging with potential customers via outbound calls, live chat and email to qualify them for our sales process. Your primary focus will be maintaining a healthy pipeline, booking meetings with Inside Sales Representatives, and ensuring every lead receives timely, helpful responses. If you thrive on connecting with people, solving problems, and contributing to the success of your team, this role is for you!

What Success Looks Like (KPIs)
  • Escalation Rate: Ensuring a 30-35% of qualified leads are escalated to meetings booked with the sales team.
  • Meetings Booked: Meeting or exceeding monthly targets for qualified meetings booked with Inside Sales Representatives.
  • Calls and Activities: Maintain a high level of outreach and responsiveness by making 100+ calls per day to engage and follow up with leads. In addition to calls, ensure timely communication via other channels such as emails, texts, and live chat, while balancing activities to meet daily and monthly targets.
Key Responsibilities

Pipeline Management:

  • Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
  • Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management.

Lead Qualification:

  • Quickly assess potential customers' needs and determine their fit for our solutions based on established qualification criteria.
  • Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives.

Meeting Scheduling:

  • Proactively engage with leads to schedule meetings with Inside Sales Representatives.
  • Ensure meetings are booked efficiently, minimizing scheduling conflicts.

Customer Engagement:

  • Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
  • Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.

Collaboration and Feedback:

  • Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
  • Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns.

Technical Proficiency:

  • Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.
Salary / OTE:

OTE of $50,000 - $60,000

Why Join Us?

At Photobooth Supply Co., we thrive on innovation, teamwork, and a commitment to helping our customers create unforgettable memories. This hybrid role combines the excitement of sales development with the satisfaction of providing stellar customer support, making it perfect for someone who enjoys variety and direct impact.

We value diversity and inclusivity and are committed to creating a workplace where everyone feels empowered to succeed. If you're ready to help entrepreneurs grow their businesses while advancing your career, we'd love to hear from you!

Requirements

  • Ability to make 100+ calls per day.
  • 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
  • Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
  • Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
  • Self-motivated, proactive, and able to work independently to meet targets.
  • Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
  • Comfortable working PST hours.
    • US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Texas, Tennessee, Utah, Virginia, Wyoming

Preferred Skills:

  • Experience in AI driven platforms and tools.
  • Familiarity with lead qualification frameworks such as BANT, CHAMP, or similar.
  • Background in customer success or support in a SaaS or technology-driven environment.

Benefits

Compensation and Benefits

Salary: $50,000 - $60,000 OTE

Gold Standard Health Benefits

401K

Education Stipend

Remote Work

Bonus Plan

Annual Retreat

Generous PTO and Holiday Schedule

Quarterly Financial Meetings

Open Book Management

Intimate Team

Work from Home Stipend

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