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Remote Epic Support Jobs in Washington, DC (NOW HIRING)

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ... Addison Group is partnering with a healthcare organization that is expanding support for a new ...

TEKsystems

Insurance Verification Coordinator

Annapolis, MD · Remote

$17.50 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Remote position supporting hospital revenue cycle operations. Candidates must reside in an approved state. Training may range from one week to one month and will include Epic and payer portal systems.

Booz Allen Hamilton, Inc.

Maven Smart System Trainer

Quantico, VA · On-site +1

$62K - $141K/yr

  • Medical

  • Life

  • Retirement

  • PTO

To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. * Remote : If this position is listed as remote, there ...

Inova Primary Care

Patient Service Representative

Fairfax, VA · Remote

$18 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

These are remote full-time roles, day shift with varying hours from 7:30 a.m. - 5:30 p.m. Monday ... This role also supports business analysts in EPIC Decision Tree updates, changes, and developments ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop executive communications and briefings that support deployment strategies and business ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop executive communications and briefings that support deployment strategies and business ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop executive communications and briefings that support deployment strategies and business ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop executive communications and briefings that support deployment strategies and business ... Epic implementation or integration experience preferred. * Demonstrated ability to communicate ROI ...

C-MCI

Medical Billing Specialist

Fairfax, VA · On-site +1

$18.50 - $24/hr

Remote / On-site Department: Revenue Cycle Management Overview: CMCI is seeking a detail-oriented ... Technology& AI Development Support: * Provideinsights into billing workflows, common claim errors ...

NFP Corp

Broker - Management Liability

Bethesda, MD · On-site +1

$68K - $98K/yr

  • Medical

  • Retirement

  • PTO

This role can sit remote, hybrid, or in-office, with a preference for candidates based on the East ... Support placement of Management Liability, Cyber, and Professional Liability programs, developing ...

System One

Systems Admin/Cyber Security Engineer

Vienna, VA · Remote

$58.50 - $72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (must live in the United States) Pay rate: open to both W2 and established 1099 (no c2c) We ... You will support business strategy by enabling process integration between ACI applications, as ...

System One

Systems Admin/Cyber Security Engineer

Vienna, VA · Remote

$58.50 - $72/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Remote (must live in the United States) Pay rate: open to both W2 and established 1099 (no c2c) We ... You will support business strategy by enabling process integration between ACI applications, as ...

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Showing results 21-40

All JobsEpic Support JobsRemote Epic Support JobsRemote Epic Support Jobs in Washington, DC

Remote Epic Support information

See Washington, DC salary details

$16

$29

$50

How much do remote epic support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote epic support in Washington, DC is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

What are popular job titles related to Remote Epic Support jobs in Washington, DC?

For Remote Epic Support jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Epic Support jobs in Washington, DC look for?

The top searched job categories for Remote Epic Support jobs in Washington, DC are:

Remote Epic Support jobs near you

Medical Call Center Specialist

Addison Group

Bethesda, MD • Remote

$18 - $20/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Job Title: Call Center Specialist (Medical Call Center)

Location (city, state): Bethesda, MD

  • Onsite for training (no more than 1 week)
  • Fully remote aside from any onsite all-hands meetings
  • Must reside within the DMV area for onsite meetings as needed

Industry: Healthcare / Medical Services

Pay: $18 – $20 / hour (offer based on years of recent applicable experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a healthcare organization that is expanding support for a new initiative. This team is focused on delivering high-quality patient access services and ensuring a seamless scheduling experience.

Job Description:

We are seeking a patient-focused Call Center Specialist to support a fast-paced medical environment. This role involves handling inbound calls, assisting patients with scheduling needs, and ensuring accurate documentation within healthcare systems.

Key Responsibilities:

  • Manage a high volume of inbound patient calls (approx. 60–70 per day)
  • Book, adjust, and cancel appointments based on provider schedules
  • Collect and confirm patient demographics, insurance details, and required information
  • Enter and maintain accurate records within EMR/EHR systems
  • Direct calls appropriately and escalate when necessary
  • Collaborate with clinical teams to support coordination of care
  • Respond to voicemails and follow up within established timelines
  • Deliver clear, professional, and empathetic communication with patients
  • Maintain strict confidentiality and adhere to healthcare privacy standards

Qualifications:

  • 2+ years of recent experience in a medical call center or healthcare customer service setting
  • Strong phone skills with the ability to communicate clearly and professionally
  • Experience scheduling patients and verifying insurance coverage
  • Familiarity with EMR / EHR systems (ModMed, Epic, or similar preferred)
  • Highly organized with strong attention to detail
  • Ability to work independently in a remote environment after training
  • Dependable and comfortable managing a fast-paced workload

Additional Details:

  • Contract role (open-ended)
  • Virtual interview process
  • Anticipated start within one week of offer
  • Onsite training in Bethesda, MD for approximately one month, then remote
  • Occasional onsite presence may be required for meetings or trainings

Perks:

  • Opportunity to transition to a primarily remote schedule after training
  • Fast hiring process and quick start timeline
  • Supportive team environment within a growing healthcare initiative

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.