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Remote Epic Support Jobs in Burlington, VT (NOW HIRING)

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Remote Epic Support information

See Burlington, VT salary details

$14

$26

$44

How much do remote epic support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote epic support in Burlington, VT is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $28.46 per hour, depending on experience, location, and employer.

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are popular job titles related to Remote Epic Support jobs in Burlington, VT?

For Remote Epic Support jobs in Burlington, VT, the most frequently searched job titles are:

Commercial Insurance Account Executive, Mid-Market (Remote)

NFP Corp

South Burlington, VT • On-site, Remote

$65K - $94K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago


Job description

Posting Description
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary: The Commercial Lines Account Executive is responsible for managing and growing client relationships while serving as a trusted advisor and primary point of contact for assigned accounts. This role works closely with clients and carrier partners to develop insurance strategies that align with each client's risk management goals. The Account Executive prepares and oversees new business submissions, renewal strategies, marketing efforts, coverage analyses, and policy negotiations, collaborating with internal teams and carrier representatives to deliver exceptional service. With a strong focus on client retention and account growth, the Account Executive provides consultative guidance, ensures the timely execution of service plans, and supports the achievement of revenue and retention objectives. They may serve as the lead consultant with responsibility for overall account management and developing plans for the account's direction.
This is a full-time role that offers flexibility through a hybrid work schedule from our So Burlington, VT offic or to work fully remote. Standard work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time. When working remotely, employees must have access to a confidential, uninterrupted workspace and reliable high-speed internet.
Essential Duties and Responsibilities:
  • Negotiates terms, conditions, coverage limits and pricing with carriers and wholesalers.
  • Works with the Claims Department on relevant claims for assigned clients.
  • Responsible for accurate information such as updated exposures, driver information, reporting forms, signed endorsements and miscellaneous information to avoid any E&O claims.
  • Maintains a diary (follow-up system) to ensure policies, endorsements and other information is received to align with requests
  • May supervise the daily job activities of the Account Managers.
  • Build and maintain strong relationships with carriers, and clients through regular contact and client visits. Keep clients informed of appropriate industry trends and events, including all state and federal regulatory issues
Knowledge, Skills, and/or Abilities:
  • Excellent written communication skills - writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively
  • Self-confident to make sound independent decisions
  • Ability to successfully interact with a variety of people/personalities
  • Strong leadership skills
  • Able to read, analyze and reconcile financial reports
  • Possess technical expertise plus good analytical and problem-solving skills
  • Ability to handle situations in a calm and professional manner.
  • Strong attention to detail, decision making skills and problem resolution.
Education and/or Experience:
  • High School Diploma or GED Required
  • Bachelor's degree preferred
  • Typically more than 5 years industry and product line experience.
  • Applied Epic preferred
Certificates, Licenses, Registration:
  • P&C Insurance License required
  • CIC, CPCU or other P&C designation preferred.
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $65,000- $94,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.