Excellent writing and editing skills in English. * Excellent customer service skills. * Ability to ... Knowledge of computers, networks, and remote troubleshooting techniques.
Excellent writing and editing skills in English. * Excellent customer service skills. * Ability to ... Knowledge of computers, networks, and remote troubleshooting techniques.
Remote English Editing information
What is the difference between Remote English Editing vs Remote Content Writing?
| Aspect | Remote English Editing | Remote Content Writing |
|---|---|---|
| Primary Focus | Refining and correcting existing texts for clarity, grammar, and style | Creating original content for websites, blogs, and marketing materials |
| Required Skills | Strong editing, grammar, and language skills; attention to detail | Research, creativity, and writing skills; SEO knowledge |
| Work Environment | Typically freelance or remote, working with publishers, authors, or businesses | Remote, often for marketing agencies, media companies, or clients |
| Common Certifications | Editing or language certifications (e.g., TESOL, editing courses) | Writing or marketing certifications (e.g., content marketing, SEO courses) |
Remote English Editing primarily involves refining existing texts to improve clarity and correctness, while Remote Content Writing focuses on creating new content from scratch. Both roles are often remote, require strong language skills, but differ in their core tasks and skill sets.
What are the key skills and qualifications needed to thrive as a Remote English Editor, and why are they important?
What is remote English editing?
What are some common challenges faced by remote English editors and how can they be addressed?
Other
Posted 14 days ago
University Of Arizona rating
7.2
Based on 67 frontline employees who took The Breakroom Quiz
345th of 555 rated colleges and universities
Job description
- Validate and approve edits to knowledge base articles (KAs) submitted by publishing contributors applying the principles and guidelines of Knowledge Centered Service (KCS). Create and improve knowledge base and service catalog content directly. Manage complex feedback follow ups for the knowledge base. Apply established KCS team best practices for managing feedback.
- Coach and train other KCS coaches preparing them to teach others how to effectively practice KCS. Coach candidates and contributors directly. Assist KCS team with maintaining training content in the learning management system (D2L Brightspace) with a focus on building quizzes and assignments to confirm learning objectives are met.
- Attend, participate in or lead a variety of meetings: KCS coaching and training sessions, weekly team meetings, KCS consultations, 1on1s, and professional development.
- Provide exceptional customer support via phone and chat, diagnosing and resolving technical challenges with precision and empathy.
- Analyze support interactions to enhance Service Desk knowledge management and training effectiveness.
Knowledge, Skills, and Abilities
- Excellent writing and editing skills in English.
- Excellent customer service skills.
- Ability to work effectively as part of a team.
- Effective time management skills and ability to handle multiple priorities.
- Ability to communicate effectively, both verbally and in writing, in English.
- Knowledge of computers, networks, and remote troubleshooting techniques.
What University Of Arizona employees say
Pay
Benefits
Hours and flexibility
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About University of Arizona
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
10,000+ Employees
Headquarters location
Tucson, AZ, US
Year founded
1885