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At NorthBay Health, the Inpatient Case Manager is to assess, plan, implement, monitor and evaluate options and services to affect an appropriate, individualized plan for hospital patient care across the continuum of care.  The Inpatient Case Manager will follow assigned patients working with team members and Social Services to prioritize and strategize each day's activities. Using independent judgment and discretion, the patient must be assessed and reassessed as an ongoing process to address the patient's broad spectrum of needs. 

The Inpatient Case Manager utilizes clinical knowledge and competence, positive communication skills, problem solving and conflict resolution techniques, ability to effect change, strong skills in assessment, organization, and time management. The case management process requires a focus on critical thinking skills, customer service skills, setting appropriate goals and measuring outcomes to effectively ensure optimal patient outcomes with consideration to financial and healthplan resources.  The Inpatient Case Manager at NorthBay Health must be able to demonstrate adherence to the department and system policies, procedures, quality assurance, guidelines and goals of the department and the organization.

Interpersonal Skills and Values

Demonstrates NorthBay Health's True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1-5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.

Education: 

• Graduate from an accredited school of professional registered nursing; BSN required (excluding employees grandfathered under the March 2014 letter).

Experience: 

• Minimum of 2 years of acute clinical nursing experience preferred. 
• Case Management experience strongly preferred. 
• Relevant experience may be considered in lieu of a Master's in Nursing with an emphasis in Case Management.

Licensure/Certification: 

• Current California RN license required. Certified Case Manager (CCM) or Accredited Case Manager (ACM) preferred.

Skills:

• Basic computer proficiency, including word processing and keyboarding skills.
• Ability to enter and retrieve data from relevant computer systems.
• Knowledge of MCG, Cerner, Medicare rules and regulations, and Conditions of Participation.
• Knowledge of Joint Commission standards, Department of Human Services requirements, Patient Safety initiatives, and Department of Health organizational standards.
• Understanding of levels of care, including acute care, home care, subacute care, long-term care, hospice, rehabilitation, and community resources.
• Familiarity with medical necessity guidelines, quality assurance processes, healthcare trends, best practices, management tools, and related resources.

Standards of Performance: 

• Adheres to established policies and procedures and meets attendance and punctuality expectations.

Physical Effort: 

• Requires walking, stooping, bending, twisting, sitting, standing, and frequent computer use throughout the workday. Reasonable accommodations may be made for qualified individuals with disabilities.

Hours of Work: 

• As assigned by the IPCM Supervisor and based on business needs.

Compensation:  

• Hourly Salary Range: $80.73 - $97.33 (Offered hourly rate based on years of experience as a Case Manager)